Cocktail Support Staff

Manor, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Weekend Shifts

Job Description

Dave & Buster's is a vibrant entertainment and dining establishment known for combining a full-service restaurant and an exciting arcade experience. Founded in 1982, Dave & Buster's has grown to become a leading entertainment destination offering an attractive mix of food, drinks, games, and events for guests of all ages. With locations across the United States and Canada, it serves millions of customers every year who come to enjoy a unique blend of delicious dining options and fun-filled activities under one roof. Dave & Buster's prides itself on delivering memorable guest experiences through exceptional service, a dynamic atmosphere, and quality food and beverages. The company thrives on a culture that values teamwork, diversity, and customer satisfaction, making it a sought-after employer in the hospitality and entertainment industry.

The role of a Cocktail Support Staff at Dave & Buster's is crucial to maintaining the smooth and efficient flow of operations within the bar area. As an essential member of the bar team, the Cocktail Support Staff provides invaluable assistance to bartenders by performing a variety of supportive duties that contribute directly to guest satisfaction and operational excellence. The position involves contributing significantly to delivering excellent drink service that enhances guests' overall experience by complementing both food and entertainment offerings. This role requires vigilance in maintaining bar stock levels, managing spills, and ensuring that the bar area remains organized, clean, and well-stocked throughout service.

A Cocktail Support Staff member assists bartenders by preparing garnishes, replenishing ice and bar essentials, promptly collecting used glassware, and facilitating quick and efficient service during peak periods. Additionally, this role involves communicating any guest concerns or operational issues to bartenders and management, fostering a safe and welcoming environment in compliance with all responsible alcohol service regulations. The position demands a positive attitude, the ability to anticipate the needs of the bartenders, and a proactive approach to problem-solving. The staff member also supports periodic inventory activities and helps maintain the orderly arrangement of all bar supplies such as liquor, mixers, glassware, and garnishes.

Given the dynamic and fast-paced nature of this role, adaptability and strong interpersonal skills are essential. Cocktail Support Staff must be approachable, courteous, and able to maintain excellent communication with guests and team members alike. The job requires physical stamina as it involves standing for extended periods, lifting items weighing up to 30 pounds, and performing tasks that require reaching, bending, and wiping down surfaces. The work shifts can vary, including evenings, weekends, and holidays, necessitating flexibility and availability. This position is an excellent opportunity for individuals seeking to grow within the hospitality and beverage service industry, offering valuable hands-on experience in a lively and supportive environment. Overall, a Cocktail Support Staff member plays a vital role in creating an inviting bar atmosphere that keeps guests coming back and enhances Dave & Buster's reputation as a premier dining and entertainment venue.

Job Requirements

be at least the minimum legal age for serving or handling alcoholic beverages according to local regulations
be approachable and able to maintain a courteous and friendly attitude even during busy periods
be available to work various shifts including weekdays, evenings, and/or weekends as required
flourish in a lively, fast-paced setting with a moderate to high level of background noise
be able to understand and effectively communicate instructions and information
be able to lift and carry items such as beverage cases, ice containers, and bus tubs weighing up to 30 pounds
move efficiently within the bar area and remain standing for extended periods of time
be able to walk or stand for the entire duration of their work shift
frequently reach, bend, stoop, lift, and wipe down surfaces to maintain a clean and well-stocked bar

Job Qualifications

Must meet the minimum legal age requirements for serving or handling alcoholic beverages according to local regulations
The physical demands described below are representative of what a Cocktail Support Staff member must be capable of doing to successfully perform the essential functions of this job

Job Duties

As an essential member of our Bar team, the Cocktail Support Staff plays a key role in ensuring the smooth and efficient flow of operations within the bar area
You will be crucial in assisting our Bartenders, allowing them to concentrate on delivering exceptional beverage service and crafting memorable experiences for our Guests
Contributes significantly to providing excellent drink service that complements our food and entertainment, enhancing the overall fun and excitement for our Guests
Keeps the Bartender and immediate supervisor promptly informed of any low stock levels, spills, or equipment malfunctions, taking immediate action or suggesting resolutions
Provides timely support by efficiently replenishing bar essentials, preparing drink garnishes, and ensuring ice supplies are adequate, helping to minimize Guest wait times
Maintains a positive and helpful demeanor while supporting the Bartenders and proactively anticipating their needs during peak service periods
Aids with Guest inquiries by communicating information to the Bartender and ensuring the bar environment is clean and well-organized for a positive Guest interaction
Supports the Bartender by quickly and efficiently retrieving necessary ingredients, glassware, and other required items
Ensures that used glassware is promptly collected and the bar area remains neat and organized throughout service
Alerts the Bartender or Manager to any Guest issues or concerns observed at the bar
Complies with all company rules and guidelines regarding responsible alcohol service and safety regulations
Responsible for stocking and arranging all bar-related supplies, including liquor, beer, wine, mixers, glassware, and garnishes, in designated storage locations
Assists with periodic inventory checks of bar stock as needed
Checks and replenishes all required bar supplies before, during, and after service
Reports any shortages to the Manager
Maintains the cleanliness and orderliness of the entire bar area, including counters, shelves, refrigerators, and storage areas
Provides assistance to other team members as required to ensure seamless overall operations
Fosters positive working relationships with all Dave & Buster's team members to cultivate a supportive and productive atmosphere
Reasonable accommodations may be made to enable individuals with disabilities to perform these core responsibilities
While performing the duties of a Cocktail Support Staff member, the team member will frequently need to:
Be approachable and able to maintain a courteous and friendly attitude even during busy periods
Be available to work various shifts, including weekdays, evenings, and/or weekends, as required
Flourish in a lively, fast-paced setting with a moderate to high level of background noise
Be able to understand and effectively communicate instructions and information
Be able to lift and carry items such as beverage cases, ice containers, and bus tubs, weighing up to 30 pounds
Move efficiently within the bar area and remain standing for extended periods of time
Be able to walk or stand for the entire duration of their work shift
Frequently reach, bend, stoop, lift, and wipe down surfaces to maintain a clean and well-stocked bar