Cocktail Support Staff

Hurst, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

flexible scheduling

team events

Job Description

Dave & Buster's is a vibrant entertainment venue combining dining, arcade games, and an exciting bar atmosphere, catering to guests looking for a fun and engaging experience. This company is well-known for its lively environment where food, games, and drinks come together to create memorable moments for families, friends, and groups. As a leading entertainment restaurant and bar chain, Dave & Buster's prides itself on delivering excellent customer service and ensuring guests leave with positive and lasting impressions. The staff plays a crucial role in supporting the smooth operation of all facets of the venue, particularly within the bar area where beverage service significantly enhances guest satisfaction.

The Cocktail Support Staff position at Dave & Buster's is essential in maintaining efficient bar operations by assisting bartenders and ensuring a seamless flow of service. This role is vital to the overall guest experience as it helps bartenders focus on crafting signature drinks and providing exceptional beverage service without interruptions. The Cocktail Support Staff is responsible for preparing garnishes, replenishing supplies, managing inventory, and maintaining a clean and orderly bar environment. They work closely with bartenders and management to monitor stock levels, address any equipment issues, and support customer inquiries, thereby minimizing wait times and maximizing guest enjoyment.

Employees in this role must exhibit a proactive attitude and maintain a positive, helpful demeanor even during peak, high-pressure periods. Their ability to anticipate bartenders' needs and stay organized directly contributes to efficient bar operations and guest satisfaction. The job requires physical stamina, including the ability to lift moderate weights, stand for extended periods, and work in a fast-paced, sometimes noisy environment. The Cocktail Support Staff also plays a key role in ensuring compliance with responsible alcohol service policies and local regulations, working closely with the management team.

This role typically involves working varied shifts, including evenings, weekends, and holidays, to meet the dynamic demands of the entertainment industry. Dave & Buster's values equal opportunity employment and complies with all applicable laws, fostering an inclusive workplace where diversity and mutual respect are priorities. Being part of Dave & Buster's means joining a team dedicated to providing exceptional entertainment and high-quality service in a fast-paced, enjoyable atmosphere that supports both personal and professional growth.

Job Requirements

Must be at least the minimum legal age to serve or handle alcoholic beverages according to local laws
Ability to stand or walk for the full duration of shifts
Ability to lift and carry items weighing up to 30 pounds
Must be approachable and maintain a courteous and friendly attitude even during busy periods
Availability to work various shifts including weekdays, evenings, and weekends
Ability to work in a fast-paced, noisy environment
Ability to communicate effectively and understand instructions
Physical ability to reach, bend, stoop, lift, and wipe down surfaces regularly

Job Qualifications

High school diploma or equivalent
Previous experience in a bar support or hospitality role preferred
Strong communication and interpersonal skills
Ability to work effectively in a fast-paced environment
Basic knowledge of responsible alcohol service
Ability to maintain a positive and supportive attitude during busy periods
Ability to understand and follow company policies and safety guidelines
Team-oriented mindset with a willingness to assist others as needed

Job Duties

Contributes significantly to providing excellent drink service that complements our food and entertainment, enhancing the overall fun and excitement for our Guests
Keeps the Bartender and immediate supervisor promptly informed of any low stock levels, spills, or equipment malfunctions, taking immediate action or suggesting resolutions
Provides timely support by efficiently replenishing bar essentials, preparing drink garnishes, and ensuring ice supplies are adequate, helping to minimize Guest wait times
Maintains a positive and helpful demeanor while supporting the Bartenders and proactively anticipating their needs during peak service periods
Aids with Guest inquiries by communicating information to the Bartender and ensuring the bar environment is clean and well-organized for a positive Guest interaction
Supports the Bartender by quickly and efficiently retrieving necessary ingredients, glassware, and other required items
Ensures that used glassware is promptly collected and the bar area remains neat and organized throughout service
Alerts the Bartender or Manager to any Guest issues or concerns observed at the bar
Complies with all company rules and guidelines regarding responsible alcohol service and safety regulations
Responsible for stocking and arranging all bar-related supplies, including liquor, beer, wine, mixers, glassware, and garnishes, in designated storage locations
Assists with periodic inventory checks of bar stock as needed
Checks and replenishes all required bar supplies before, during, and after service
Reports any shortages to the Manager
Maintains the cleanliness and orderliness of the entire bar area, including counters, shelves, refrigerators, and storage areas
Provides assistance to other team members as required to ensure seamless overall operations
Fosters positive working relationships with all Dave & Buster's team members to cultivate a supportive and productive atmosphere
Must meet the minimum legal age requirements for serving or handling alcoholic beverages according to local regulations