Cocktail Support Staff

Job Overview

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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible scheduling

Job Description

Dave & Buster's is a well-known entertainment and dining establishment that combines great food, drinks, and interactive games to provide a unique and enjoyable experience for its guests. This company operates family-friendly casual dining restaurants in multiple locations across the United States. Known for its vibrant atmosphere where guests can enjoy delicious meals, signature cocktails, and an extensive arcade and gaming area, Dave & Buster's attracts a wide demographic ranging from families and groups of friends to corporate gatherings. The company prides itself on high-quality service, a fun environment, and a commitment to customer satisfaction, making it a top choice for entertainment and dining. The work culture promotes teamwork, respect, and growth, and Dave & Buster's actively recruits individuals who thrive in fast-paced, customer-oriented settings. As an employer, Dave & Buster's offers employment opportunities that may include part-time and full-time roles, with competitive wages and benefits designed to support employee well-being and professional development. This role is classified typically as hourly employment with opportunities to gain experience in hospitality and service industries with a focus on guest interaction and operational support.

The position of Cocktail Support Staff at Dave & Buster's is an essential role within the bar team that supports the smooth and efficient operation of bar services. The Cocktail Support Staff works closely with bartenders and management to ensure that guests receive excellent beverage service in a timely and pleasant manner. This role involves a variety of tasks that contribute significantly to the overall guest experience by ensuring that bartenders can focus on crafting great cocktails while the support staff handles the inventory, replenishments, and keeping the bar area clean and organized. The employee in this role helps monitor stock levels, cleans and organizes the bar, manages garnishes and ice supplies, and proactively communicates any issues to the bartender or management. The job demands a positive and helpful demeanor, effective communication skills, and the ability to work efficiently in a fast-paced, energetic environment.

The Cocktail Support Staff is responsible for assisting with inventory checks and restocking supplies, including liquor, beer, wine, mixers, glassware, and garnishes. They play a key role in minimizing wait times for guests by making sure the bartenders have all necessary items at their disposal and that the bar remains fully operational even during peak hours. The ideal candidate must be physically able to lift and carry items up to 30 pounds, stand for extended periods, and be able to perform tasks such as bending, stooping, and reaching to maintain a clean workspace.

Additionally, this role requires compliance with all safety and alcohol service regulations, a courteous and friendly attitude, and the ability to thrive in a lively atmosphere with moderate to high noise levels. The Cocktail Support Staff is also expected to contribute to a positive team environment by fostering good relationships with other team members. Dave & Buster's emphasizes equal employment opportunities and encourages candidates who meet the qualifications and requirements to apply. This position is an excellent opportunity for individuals looking to start or grow their career in hospitality and provide outstanding service in a dynamic setting.

Job Requirements

  • Be approachable and maintain a courteous and friendly attitude even during busy periods
  • Be available to work various shifts, including weekdays, evenings, and/or weekends
  • Flourish in a lively, fast-paced setting with moderate to high background noise
  • Understand and effectively communicate instructions and information
  • Be able to lift and carry items weighing up to 30 pounds
  • Move efficiently within the bar area and remain standing for extended periods
  • Walk or stand for the entire duration of the work shift
  • Frequently reach, bend, stoop, lift, and wipe down surfaces to maintain a clean and well-stocked bar
  • Meet minimum legal age requirements for serving or handling alcoholic beverages according to local regulations

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in food service or bar support is preferred but not required
  • Ability to communicate effectively with team members and guests
  • Ability to stand for long periods and perform physically demanding tasks
  • Understanding of responsible alcohol service and safety regulations
  • Positive attitude and ability to work well in a team environment
  • Basic knowledge of bar equipment and supplies helpful

Job Duties

  • Contributes significantly to providing excellent drink service that complements food and entertainment, enhancing the overall guest experience
  • Keeps the bartender and immediate supervisor promptly informed of low stock levels, spills, or equipment malfunctions and takes immediate action or suggests resolutions
  • Provides timely support by efficiently replenishing bar essentials, preparing drink garnishes, and ensuring ice supplies are adequate
  • Maintains a positive and helpful demeanor while supporting bartenders and anticipating their needs during peak service periods
  • Aids with guest inquiries by communicating information to the bartender and ensuring the bar environment is clean and well-organized
  • Supports the bartender by quickly retrieving necessary ingredients, glassware, and other required items
  • Ensures that used glassware is promptly collected and the bar area remains neat and organized throughout service

Job Criteria

Experience

No experience required


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