Cocktail Support Staff

Angleton, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Work Schedule

Weekend Shifts

Job Description

Dave & Buster's is a premier entertainment and dining destination combining a vibrant restaurant, an expansive arcade, and a full-service bar in a lively and fun-filled environment. Known for delivering unforgettable experiences, it offers a unique blend of great food, exciting games, and a vibrant atmosphere. The company prides itself on excellent customer service, entertaining guests of all ages, and creating a social, dynamic venue where people can gather for fun and leisure. Founded with a commitment to quality entertainment and dining, Dave & Buster's has grown into a nationally recognized brand, with locations across the United States that emphasize both excitement and hospitality.

The role of Cocktail Support Staff at Dave & Buster's is essential to the success of the bar operations and guest satisfaction. This position serves as a crucial support pillar within the bar team, working closely alongside Bartenders to ensure efficiency and a smooth workflow during service. Cocktail Support Staff are responsible for maintaining stock levels, replenishing necessary supplies, arranging garnishes, and ensuring that the bar area remains clean and organized to facilitate quick drink preparation and service. This role supports Bartenders by retrieving needed ingredients, glassware, and equipment swiftly, reducing wait times and allowing bartenders to focus on crafting cocktails and delivering exceptional beverage service.

During busy periods, Cocktail Support Staff need to maintain a positive and proactive approach, anticipating the needs of their team and responding quickly to challenges such as low stock levels or equipment malfunctions. They also monitor the bar environment to uphold cleanliness, organization, and compliance with company standards and legal regulations regarding alcohol service. Effective communication is a vital part of this role, as cocktail support personnel act as a liaison between the bartenders, guests, and management to ensure a seamless guest experience.

Physical stamina and readiness to work in a fast-paced, often noisy environment are key attributes, as this role demands standing for extended periods, lifting up to 30 pounds, and continuous movement around the bar. The position requires flexibility with work shifts, including evenings, weekends, and holidays. Being approachable and maintaining a courteous demeanor contribute to fostering a welcoming atmosphere for guests.

This role is part of an equal opportunity work environment that values diversity and complies fully with all applicable laws. Dave & Buster's provides the opportunity to be part of a dynamic team in a thriving entertainment and restaurant setting, offering a career path with opportunities for growth and development. The Cocktail Support Staff position does not only support the smooth operation of the bar but also helps create memories and moments that guests will remember and cherish, reinforcing the brand's reputation for fun and outstanding service.

Job Requirements

Be approachable and able to maintain a courteous and friendly attitude even during busy periods
Be available to work various shifts, including weekdays, evenings, and/or weekends, as required
Flourish in a lively, fast-paced setting with a moderate to high level of background noise
Be able to understand and effectively communicate instructions and information
Be able to lift and carry items such as beverage cases, ice containers, and bus tubs, weighing up to 30 pounds
Move efficiently within the bar area and remain standing for extended periods of time
Be able to walk or stand for the entire duration of their work shift
Frequently reach, bend, stoop, lift, and wipe down surfaces to maintain a clean and well-stocked bar
Must meet the minimum legal age requirements for serving or handling alcoholic beverages according to local regulations

Job Qualifications

Must meet the minimum legal age requirements for serving or handling alcoholic beverages according to local regulations
The physical demands described below are representative of what a Cocktail Support Staff member must be capable of doing to successfully perform the essential functions of this job

Job Duties

As an essential member of our Bar team, the Cocktail Support Staff plays a key role in ensuring the smooth and efficient flow of operations within the bar area
You will be crucial in assisting our Bartenders, allowing them to concentrate on delivering exceptional beverage service and crafting memorable experiences for our Guests
Contributes significantly to providing excellent drink service that complements our food and entertainment, enhancing the overall fun and excitement for our Guests
Keeps the Bartender and immediate supervisor promptly informed of any low stock levels, spills, or equipment malfunctions, taking immediate action or suggesting resolutions
Provides timely support by efficiently replenishing bar essentials, preparing drink garnishes, and ensuring ice supplies are adequate, helping to minimize Guest wait times
Maintains a positive and helpful demeanor while supporting the Bartenders and proactively anticipating their needs during peak service periods
Aids with Guest inquiries by communicating information to the Bartender and ensuring the bar environment is clean and well-organized for a positive Guest interaction
Supports the Bartender by quickly and efficiently retrieving necessary ingredients, glassware, and other required items
Ensures that used glassware is promptly collected and the bar area remains neat and organized throughout service
Alerts the Bartender or Manager to any Guest issues or concerns observed at the bar
Complies with all company rules and guidelines regarding responsible alcohol service and safety regulations
Responsible for stocking and arranging all bar-related supplies, including liquor, beer, wine, mixers, glassware, and garnishes, in designated storage locations
Assists with periodic inventory checks of bar stock as needed
Checks and replenishes all required bar supplies before, during, and after service
Reports any shortages to the Manager
Maintains the cleanliness and orderliness of the entire bar area, including counters, shelves, refrigerators, and storage areas
Provides assistance to other team members as required to ensure seamless overall operations
Fosters positive working relationships with all Dave & Buster's team members to cultivate a supportive and productive atmosphere
Reasonable accommodations may be made to enable individuals with disabilities to perform these core responsibilities
While performing the duties of a Cocktail Support Staff member, the team member will frequently need to:
Be approachable and able to maintain a courteous and friendly attitude even during busy periods
Be available to work various shifts, including weekdays, evenings, and/or weekends, as required
Flourish in a lively, fast-paced setting with a moderate to high level of background noise
Be able to understand and effectively communicate instructions and information
Be able to lift and carry items such as beverage cases, ice containers, and bus tubs, weighing up to 30 pounds
Move efficiently within the bar area and remain standing for extended periods of time
Be able to walk or stand for the entire duration of their work shift
Frequently reach, bend, stoop, lift, and wipe down surfaces to maintain a clean and well-stocked bar