Cocktail Support Staff

Blaine, MN, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

flexible scheduling

Retirement Plan

Training and Development

Job Description

Dave & Buster's is a dynamic entertainment and dining establishment known for combining a vibrant restaurant and high-energy gaming experience under one roof. Established as a leader in the entertainment industry, Dave & Buster's offers guests an all-in-one venue where they can enjoy delicious food, handcrafted beverages, and a vast array of interactive games and events. With multiple locations across the country, the company is committed to delivering exceptional service and creating memorable moments for every patron. Renowned as both a restaurant and entertainment venue, Dave & Buster's thrives on fostering an upbeat environment that encourages fun, excitement, and customer satisfaction.

The Cocktail Support Staff plays a vital role within the bar team at Dave & Buster's, serving as a crucial link to ensure the bar operates efficiently and smoothly. This role is designed to assist bartenders by handling essential support tasks, allowing them to concentrate on crafting exceptional cocktails and providing top-tier beverage service. As a Cocktail Support Staff member, you will be instrumental in maintaining the operational flow in the bar area, preparing garnishes, restocking supplies, and promptly addressing any logistical issues such as stock shortages or equipment malfunctions. Your proactive support helps minimize wait times and enhances the overall guest experience by ensuring the bar area is clean, well-organized, and fully stocked.

This position demands a positive, friendly demeanor and the ability to anticipate the needs of bartenders during peak times. You will often be the first point of contact for guest inquiries at the bar, communicating effectively to ensure guest satisfaction and swift resolution of any concerns. Additionally, adherence to company policies, especially regarding responsible alcohol service and safety regulations, is paramount. The role also includes assisting in inventory management, maintaining cleanliness standards throughout the bar, and fostering collaborative relationships with coworkers to create an efficient, supportive working environment.

A successful Cocktail Support Staff member at Dave & Buster's thrives in fast-paced, lively settings and demonstrates physical stamina, given the job requires standing for extended periods and lifting items up to 30 pounds. Your contribution is crucial in upholding the prestigious reputation of Dave & Buster's, ensuring guests leave with memorable experiences driven by excellent beverage service and attentive support.

Job Requirements

Must meet minimum legal age requirements for serving or handling alcoholic beverages
be approachable and able to maintain a courteous and friendly attitude even during busy periods
be available to work various shifts, including weekdays, evenings, and weekends
flourish in a lively, fast-paced setting with moderate to high background noise
be able to understand and effectively communicate instructions and information
be able to lift and carry items weighing up to 30 pounds
move efficiently within the bar area and remain standing for extended periods
be able to walk or stand for the entire duration of the work shift
frequently reach, bend, stoop, lift, and wipe down surfaces to maintain cleanliness and stock

Job Qualifications

High school diploma or equivalent
previous experience in a bar or hospitality environment preferred
strong communication and interpersonal skills
ability to multitask and work efficiently under busy conditions
knowledge of responsible alcohol service and safety guidelines
ability to work collaboratively within a team
good organizational and time-management skills
basic inventory management experience is a plus

Job Duties

Contributes significantly to providing excellent drink service that complements our food and entertainment, enhancing the overall fun and excitement for our Guests
keeps the Bartender and immediate supervisor promptly informed of any low stock levels, spills, or equipment malfunctions, taking immediate action or suggesting resolutions
provides timely support by efficiently replenishing bar essentials, preparing drink garnishes, and ensuring ice supplies are adequate, helping to minimize Guest wait times
maintains a positive and helpful demeanor while supporting the Bartenders and proactively anticipating their needs during peak service periods
aids with Guest inquiries by communicating information to the Bartender and ensuring the bar environment is clean and well-organized for a positive Guest interaction
supports the Bartender by quickly and efficiently retrieving necessary ingredients, glassware, and other required items
ensures that used glassware is promptly collected and the bar area remains neat and organized throughout service
alerts the Bartender or Manager to any Guest issues or concerns observed at the bar
complies with all company rules and guidelines regarding responsible alcohol service and safety regulations
responsible for stocking and arranging all bar-related supplies, including liquor, beer, wine, mixers, glassware, and garnishes, in designated storage locations
assists with periodic inventory checks of bar stock as needed
checks and replenishes all required bar supplies before, during, and after service
reports any shortages to the Manager
maintains the cleanliness and orderliness of the entire bar area, including counters, shelves, refrigerators, and storage areas
provides assistance to other team members as required to ensure seamless overall operations
fosters positive working relationships with all Dave & Buster's team members to cultivate a supportive and productive atmosphere
must meet the minimum legal age requirements for serving or handling alcoholic beverages according to local regulations