Cocktail Support Staff

Collingswood, NJ, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Weekend Shifts

Job Description

Dave & Buster's is a well-known entertainment and dining establishment that combines a restaurant, arcade, and bar experience all under one roof. As a leader in the entertainment industry, Dave & Buster's offers a lively and fun environment designed to cater to guests of all ages who seek great food, exciting games, and a vibrant nightlife atmosphere. The company is committed to delivering exceptional guest experiences through outstanding service and high-quality offerings, making it a top destination for social gatherings, celebrations, and casual nights out. With numerous locations across the United States and Canada, Dave & Buster's provides diverse job opportunities for individuals who thrive in dynamic and fast-paced environments. The company emphasizes teamwork, enthusiasm, and a positive workplace culture.

The role of Cocktail Support Staff at Dave & Buster's is a vital position within their bar team. This role is focused on supporting the bartenders by ensuring the bar operates smoothly and efficiently. Cocktail Support Staff are responsible for replenishing bar supplies, preparing garnishes, maintaining ice levels, and keeping the bar area organized and clean to minimize guest wait times and enhance service quality. They play a critical part in the overall guest experience by allowing bartenders to focus on crafting exceptional drinks and providing attentive service to patrons. The position requires excellent communication skills, a proactive attitude, and the ability to work effectively during high-volume periods.

This full-time role demands flexibility as shifts may include evenings, weekends, and holidays based on the business needs. Being customer-focused, approachable, and maintaining professionalism at all times are essential qualities for success in this position. The support staff must also adhere strictly to all company policies regarding responsible alcohol service and safety standards. Physical stamina is important since the job involves standing for long periods, lifting moderate weights, and performing various physical tasks around the bar area. Overall, the Cocktail Support Staff role at Dave & Buster's offers a unique opportunity to be part of a vibrant team dedicated to delivering memorable entertainment and dining experiences.

Job Requirements

Be at least the minimum legal age for handling alcoholic beverages according to local regulations
Be approachable and able to maintain a courteous and friendly attitude even during busy periods
Be available to work various shifts including weekdays evenings and weekends as required
Be able to flourish in a lively fast-paced setting with a moderate to high level of background noise
Be able to understand and effectively communicate instructions and information
Be able to lift and carry items such as beverage cases ice containers and bus tubs weighing up to 30 pounds
Be able to move efficiently within the bar area and remain standing for extended periods of time
Be able to walk or stand for the entire duration of their work shift
Frequently reach bend stoop lift and wipe down surfaces to maintain a clean and well-stocked bar

Job Qualifications

Must meet the minimum legal age requirements for serving or handling alcoholic beverages according to local regulations
The physical demands described below are representative of what a Cocktail Support Staff member must be capable of doing to successfully perform the essential functions of this job

Job Duties

As an essential member of our Bar team, the Cocktail Support Staff plays a key role in ensuring the smooth and efficient flow of operations within the bar area
You will be crucial in assisting our Bartenders, allowing them to concentrate on delivering exceptional beverage service and crafting memorable experiences for our Guests
Contributes significantly to providing excellent drink service that complements our food and entertainment, enhancing the overall fun and excitement for our Guests
Keeps the Bartender and immediate supervisor promptly informed of any low stock levels, spills, or equipment malfunctions, taking immediate action or suggesting resolutions
Provides timely support by efficiently replenishing bar essentials, preparing drink garnishes, and ensuring ice supplies are adequate, helping to minimize Guest wait times
Maintains a positive and helpful demeanor while supporting the Bartenders and proactively anticipating their needs during peak service periods
Aids with Guest inquiries by communicating information to the Bartender and ensuring the bar environment is clean and well-organized for a positive Guest interaction
Supports the Bartender by quickly and efficiently retrieving necessary ingredients, glassware, and other required items
Ensures that used glassware is promptly collected and the bar area remains neat and organized throughout service
Alerts the Bartender or Manager to any Guest issues or concerns observed at the bar
Complies with all company rules and guidelines regarding responsible alcohol service and safety regulations
Responsible for stocking and arranging all bar-related supplies, including liquor, beer, wine, mixers, glassware, and garnishes, in designated storage locations
Assists with periodic inventory checks of bar stock as needed
Checks and replenishes all required bar supplies before, during, and after service
Reports any shortages to the Manager
Maintains the cleanliness and orderliness of the entire bar area, including counters, shelves, refrigerators, and storage areas
Provides assistance to other team members as required to ensure seamless overall operations
Fosters positive working relationships with all Dave & Buster's team members to cultivate a supportive and productive atmosphere
Reasonable accommodations may be made to enable individuals with disabilities to perform these core responsibilities
While performing the duties of a Cocktail Support Staff member, the team member will frequently need to:
Be approachable and able to maintain a courteous and friendly attitude even during busy periods
Be available to work various shifts, including weekdays, evenings, and/or weekends, as required
Flourish in a lively, fast-paced setting with a moderate to high level of background noise
Be able to understand and effectively communicate instructions and information
Be able to lift and carry items such as beverage cases, ice containers, and bus tubs, weighing up to 30 pounds
Move efficiently within the bar area and remain standing for extended periods of time
Be able to walk or stand for the entire duration of their work shift
Frequently reach, bend, stoop, lift, and wipe down surfaces to maintain a clean and well-stocked bar