Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $5.91 - $7.39
Work Schedule
Flexible
Weekend Shifts
Split Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Pueblo of Sandia is a distinguished establishment located in New Mexico, offering a dynamic and vibrant environment centered around hospitality and guest services. Known for its commitment to upholding a high standard of integrity, fairness, and collaboration, Pueblo of Sandia fosters a culture where communication and recognition of performance excellence lead to continuous success. This company not only focuses on attracting and retaining a qualified workforce but also provides opportunities for professional growth within an inclusive and respectful work atmosphere. As a multifaceted venue that includes multiple bars and restaurants, Pueblo of Sandia has established itself as a premier destination for quality dining and entertainment experiences that respect local traditions and regulations, including responsible alcohol service.
We are currently seeking an enthusiastic and dedicated Beverage Server to join our team. This role involves providing exceptional service to guests across our multiple bar and restaurant venues. The primary responsibilities include taking and delivering drink and food orders efficiently while ensuring outstanding guest satisfaction and compliance with all applicable alcohol service laws and guidelines. Candidates will be expected to greet guests warmly, operate the Point-Of-Sale (POS) system with accuracy, and collaborate closely with bartenders, servers, hosts, and other team members to deliver seamless service. The ideal candidate must have a strong understanding of beverage offerings, excellent interpersonal skills, and the ability to manage multiple tasks in a fast-paced environment.
The Beverage Server position is crucial in maintaining the positive reputation of Pueblo of Sandia by upholding all health and safety standards, maintaining a neat and professional appearance, and supporting a positive work environment that fosters teamwork and respect. Responsibilities will include monitoring guests for signs of intoxication and responsibly limiting service when necessary, supporting daily operational and communication meetings, ensuring the cleanliness of the cocktail and dining areas, and upholding the highest standards of personal hygiene and customer service etiquette. Successful candidates will be comfortable handling cash and credit transactions, upselling premium beverages, and engaging guests with professionalism and enthusiasm.
This role demands punctuality, regular attendance, and a strong commitment to representing the values and mission of Pueblo of Sandia. Team members in this capacity also serve as the initial point of contact for guest inquiries and play a vital role in resolving guest issues with empathy and efficiency, thus ensuring an overall excellent guest experience. We emphasize professional development through knowledge sharing about products and services, maintaining local regulatory compliance, and fostering respectful and supportive relationships with guests and colleagues alike. By joining Pueblo of Sandia, you become part of a team dedicated to excellence in hospitality and a community committed to mutual success and recognition.
We are currently seeking an enthusiastic and dedicated Beverage Server to join our team. This role involves providing exceptional service to guests across our multiple bar and restaurant venues. The primary responsibilities include taking and delivering drink and food orders efficiently while ensuring outstanding guest satisfaction and compliance with all applicable alcohol service laws and guidelines. Candidates will be expected to greet guests warmly, operate the Point-Of-Sale (POS) system with accuracy, and collaborate closely with bartenders, servers, hosts, and other team members to deliver seamless service. The ideal candidate must have a strong understanding of beverage offerings, excellent interpersonal skills, and the ability to manage multiple tasks in a fast-paced environment.
The Beverage Server position is crucial in maintaining the positive reputation of Pueblo of Sandia by upholding all health and safety standards, maintaining a neat and professional appearance, and supporting a positive work environment that fosters teamwork and respect. Responsibilities will include monitoring guests for signs of intoxication and responsibly limiting service when necessary, supporting daily operational and communication meetings, ensuring the cleanliness of the cocktail and dining areas, and upholding the highest standards of personal hygiene and customer service etiquette. Successful candidates will be comfortable handling cash and credit transactions, upselling premium beverages, and engaging guests with professionalism and enthusiasm.
This role demands punctuality, regular attendance, and a strong commitment to representing the values and mission of Pueblo of Sandia. Team members in this capacity also serve as the initial point of contact for guest inquiries and play a vital role in resolving guest issues with empathy and efficiency, thus ensuring an overall excellent guest experience. We emphasize professional development through knowledge sharing about products and services, maintaining local regulatory compliance, and fostering respectful and supportive relationships with guests and colleagues alike. By joining Pueblo of Sandia, you become part of a team dedicated to excellence in hospitality and a community committed to mutual success and recognition.
Job Requirements
- Must be at least 21 years of age
- Must obtain and maintain a New Mexico Alcohol Server's License upon hire
- Must successfully pass a stringent background investigation
- Will require pre-employment and random drug screening
- Ability to lift at least 25 lbs
- Ability to perform physical activities such as balancing, climbing, crawling, crouching, finger dexterity, grasping, hearing, kneeling, lifting, pulling, pushing, reaching, seeing, walking, sitting, standing, stooping, and talking
- Availability to work days, nights, weekends, holidays, split shifts, and overtime
- Punctual and regular attendance
- Ability to maintain a safe work environment for oneself and others
- Must adhere to health and safety guidelines including sanitation
- Ability to provide exceptional customer service under pressure
Job Qualifications
- High school diploma or GED certification
- One year serving experience in an establishment serving beer, wine, and spirits
- Knowledge of beverage offerings including cocktails, spirits, wines, and beers
- Customer focused approach
- Knowledge of local alcohol service regulations
- Proficiency in cash handling and POS systems
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Strong knowledge of bar and restaurant operations
- Ability to follow oral and written instructions
- Maintains high standards of personal hygiene
- Ability to work harmoniously with coworkers and supervisors
Job Duties
- Greets guests with a friendly and welcoming demeanor
- Takes and accurately records drink orders into the Point-Of-Sale system
- Maintains a professional and approachable attitude
- Monitors and intervenes service to guests who appear intoxicated
- Sets up the cocktail area at beginning of shift and breaks down at closing
- Participates in daily stand-up meetings
- Collects orders from bartender and serves to guests
- Supports a positive and inclusive work environment
- Collaborates with team members to ensure seamless service
- Maintains knowledge of in-house services and local information
- Maintains cleanliness of tables and removes empty glassware
- Identifies opportunities to upsell beverages
- Uses guest names appropriately
- Adheres to uniform standards
- Complies with health and safety guidelines
- Processes guest payments accurately
- Completes opening and closing side work
- Ensures responsible alcohol service including ID checks
- Serves food as required
- Operates POS system and maintains financial integrity
- Maintains punctuality and regular attendance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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