Job Overview
Compensation
Type:
Hourly
Rate:
Range $9.00 - $15.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
401(k) matching
Paid Time Off
Performance bonus
wellness programs
day-one medical coverage
Job Description
PENN Entertainment is a leading company in the entertainment and gaming industry, known for delivering unforgettable experiences to guests in a fast-paced and dynamic environment. With a reputation built on excitement, innovation, and customer engagement, PENN Entertainment operates numerous venues, including casinos, theaters, and sports facilities, offering a diverse range of entertainment options for a broad demographic. This company prides itself on fostering a vibrant and inclusive workplace culture, where employees from varied backgrounds come together to create memorable moments for patrons. PENN Entertainment is dedicated to the professional development and well-being of its team members, providing robust support systems... Show More
Job Requirements
- Must be at least 21 years of age
- high school diploma or equivalent
- must successfully complete ServSafe Alcohol training certification course
- read, write legibly, understand and speak English
- excellent customer service and communication skills
- count money and change correctly
- know or is able to learn tray service, cocktail ingredients
- available to work required schedule which may include nights, weekends, holidays and overtime as needed
- must meet professional appearance standards as prescribed by company policy
- must be physically mobile with reasonable accommodation
- must be able to respond to visual and oral cues
- must be able to lift and carry 20 lbs. (full cocktail tray) for extended periods of time
- able to tolerate second-hand smoke, noise, bright lights
- able to work at a fast pace in often crowded/noisy environment
- physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Job Qualifications
- High school diploma or equivalent
- excellent customer service and communication skills
- ability to count money and change correctly
- knowledge or ability to learn tray service and cocktail ingredients
- ability to follow professional appearance standards
- able to respond to visual and oral cues
- able to work in fast-paced and noisy environments
- ability to push, pull, carry and lift up to 25 lbs.
- able to bend, twist, stoop, stack, crouch, kneel and balance
- ability to maintain professional demeanor at customer and public relations functions
Job Duties
- Provides personalized service and uses guest name
- resolves service problems according to guidelines
- serves as ambassador of goodwill while working and at customer and public relations functions
- appears in publicity photos
- promotes casino events and programs
- provides fast (20 minute or less round time), friendly, professional beverage service to casino guests
- carries full trays on every round
- monitors guest consumption of alcohol and intervenes as needed according to guidelines
- takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
- handles money according to procedure
- works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
- maintains clean and stocked workstation
Job Qualifications
Experience
No experience required
Job Location
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