Cocktail Server (Part Time)

The Hilton Santa Clara is a prestigious hotel located in the heart of Santa Clara, California. Renowned for its exceptional hospitality, modern amenities, and commitment to guest satisfaction, the Hilton Santa Clara offers a welcoming and luxurious environment for both business and leisure travelers. As part of the globally recognized Hilton brand, this establishment prides itself on delivering outstanding service and maintaining high standards across all departments. The hotel's dedication to providing an inclusive and supportive workplace is reflected in its equal opportunity employment policy, ensuring all employees receive fair treatment regardless of race, gender, or other protected characteristics. The Hilton Santa Clara also emphasizes career development, education assistance, and a positive work-life balance for its team members, creating a motivating and rewarding work atmosphere.

The role of Cocktail Server at the Hilton Santa Clara is a dynamic position that combines excellent customer service skills with a passion for the hospitality industry. As a Cocktail Server, you will be responsible for taking food and beverage orders in a courteous and efficient manner, serving guests in the restaurant, and ensuring their overall experience exceeds expectations. The position requires a "Can Do" attitude and genuine hospitality to create 100% guest satisfaction. You will engage guests by providing personalized attention, explaining menu options, upselling when appropriate, and handling guest concerns with empathy and professionalism. This role demands flexibility in work hours, including the ability to work two night shifts and assist during event days and their preparations.

In addition to serving food and beverages, Cocktail Servers are expected to maintain a clean and organized lounge area, assist bartenders, and complete side work tasks to ensure smooth operations. Attention to detail is critical, from setting tables with clean menus and candles to making sure condiments accompany the correct dishes. The Hilton Santa Clara values teamwork and encourages Cocktail Servers to take personal responsibility for guest service while contributing to a collaborative work environment.

Compensation for this role is $19.00 per hour, reflecting the hotel's recognition of skilled hospitality professionals. Benefits offered include vacation, holiday, and sick pay, medical, dental, and pension plans applicable to the collective bargaining agreement, hotel room discounts, free parking, 401(k) with a 4% match, discount programs, education assistance, Shoes for Crews, commuter benefits, meal provisions, and discounted rates on travel-related amenities such as car rentals and theme park admissions.

Joining the Hilton Santa Clara as a Cocktail Server means becoming part of a respected global brand with excellent career growth opportunities. The position not only provides a competitive wage but also a variety of valuable benefits designed to support employees' health, well-being, and professional development. Ideal candidates will possess at least one year of experience working in a high-volume bar environment, along with the necessary certifications such as a CA Food Handler's Card, Alcohol Training (TIPS/ServSafe), and RBS Certification. The Hilton Santa Clara encourages diversity and inclusion and offers accommodations during the application process for applicants with medical conditions or disabilities, reflecting its commitment to a supportive workplace culture.