Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $9.75 - $16.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and development opportunities
flexible scheduling
Retirement Plan
Job Description
Live! Hospitality is a distinguished leader in the entertainment and hospitality industry, operating premier venues known for their vibrant atmospheres and exceptional service standards. As part of a dynamic and innovative company, Live! Hospitality offers guests memorable experiences through its diverse range of food and beverage services, entertainment options, and customer-focused approach. The company takes pride in its commitment to excellence, maintaining professional standards, and fostering a welcoming environment for both guests and employees. This is reflected in their comprehensive Employee Handbook, which emphasizes professionalism, teamwork, and dedication to service quality.
The Cocktail Server position at Live! Hospitality is a vital role within the organization, responsible for delivering outstanding service in a fast-paced, high-energy environment, often characterized by nightclub or lounge settings. This role demands a blend of excellent communication skills, extensive product knowledge, and a keen ability to anticipate and meet guests' needs promptly and efficiently. Cocktail Servers are expected to maintain the highest standards of appearance and professionalism, ensuring that each guest's experience is both enjoyable and seamless.
In this role, the Cocktail Server engages directly with guests by presenting menus, suggesting food and beverage options, and accurately entering orders using the POS system. Maintaining cleanliness and organization of assigned stations and the entire venue is crucial to the position, as is working collaboratively with management and team members to deliver superior service. The Cocktail Server must also adhere to all applicable state regulations regarding alcoholic beverage service, including alcohol awareness standards and company procedures for bottle service and payment processing.
Training is an integral component of the Cocktail Server position, with mandatory participation in Live! Hospitality's in-venue cocktail server training and certifications in Alcohol Awareness and Food Handling. These trainings ensure that servers are knowledgeable about all aspects of their role, including food safety and responsible alcohol service. The position requires the physical ability to handle items weighing up to 50 pounds and to remain on their feet and active throughout shifts that often include nights, weekends, and holidays.
Overall, this role offers a rewarding opportunity for individuals passionate about hospitality and guest service, seeking to grow within a respected company known for its energetic and supportive work culture. Cocktail Servers at Live! Hospitality are essential team players who contribute significantly to creating a memorable venue experience, combining skill, knowledge, and a positive attitude to exceed guest expectations consistently.
The Cocktail Server position at Live! Hospitality is a vital role within the organization, responsible for delivering outstanding service in a fast-paced, high-energy environment, often characterized by nightclub or lounge settings. This role demands a blend of excellent communication skills, extensive product knowledge, and a keen ability to anticipate and meet guests' needs promptly and efficiently. Cocktail Servers are expected to maintain the highest standards of appearance and professionalism, ensuring that each guest's experience is both enjoyable and seamless.
In this role, the Cocktail Server engages directly with guests by presenting menus, suggesting food and beverage options, and accurately entering orders using the POS system. Maintaining cleanliness and organization of assigned stations and the entire venue is crucial to the position, as is working collaboratively with management and team members to deliver superior service. The Cocktail Server must also adhere to all applicable state regulations regarding alcoholic beverage service, including alcohol awareness standards and company procedures for bottle service and payment processing.
Training is an integral component of the Cocktail Server position, with mandatory participation in Live! Hospitality's in-venue cocktail server training and certifications in Alcohol Awareness and Food Handling. These trainings ensure that servers are knowledgeable about all aspects of their role, including food safety and responsible alcohol service. The position requires the physical ability to handle items weighing up to 50 pounds and to remain on their feet and active throughout shifts that often include nights, weekends, and holidays.
Overall, this role offers a rewarding opportunity for individuals passionate about hospitality and guest service, seeking to grow within a respected company known for its energetic and supportive work culture. Cocktail Servers at Live! Hospitality are essential team players who contribute significantly to creating a memorable venue experience, combining skill, knowledge, and a positive attitude to exceed guest expectations consistently.
Job Requirements
- Must meet state legal age requirements
- at least 1 year of serving experience in a fast-paced food and beverage venue
- alcohol awareness certification and/or valid health/food handler card as required by local or state government agency
- ability to handle, carry or lift items weighing up to 50 pounds
- ability to efficiently and safely stand and move about the entire facility during each shift
- strong communication skills
- must be courteous, pleasant, and hospitable
- able to work nights, weekends, and/or holidays
Job Qualifications
- At least 1 year of serving in a fast-paced food and beverage venue, preferably a nightclub or lounge environment
- knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred
- must meet state legal age requirements
- must have strong communication skills
- must be courteous, pleasant, and hospitable
- alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency
- able to take, record and enter all guest orders, using correct table and position numbers
- able to calculate split check payments and calculate tips based on tip policy and procedure
- able to work nights, weekends, and/or holidays
Job Duties
- Maintain professional appearance standards as directed in the Live! Hospitality Employee Handbook
- anticipate and accommodate all needs of the guests
- provide professional and exceptional service
- present menus, answer questions and make suggestions for all beverage and food items
- inform guests of all food and beverage specials, with prices
- solicit any allergy or dietary restrictions from each guest
- accurately enter all orders into the POS system
- ensure the delivery of all food and beverage to the guests
- maintain general cleanliness of assigned stations and entire venue
- follow supervisor's instructions, communicate with and support co-workers, be a team player
- possess in-depth knowledge of all food and beverage menus
- serve all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards
- follow all company procedures when providing bottle service
- follow proper cash/payment card procedures
- comply with Department of Health and company sanitation standards
- accurately complete all end-of-shift financial procedures
- communicate the needs of the guests to Front-of-House and Heart-of-House support staff, managers and chefs
- properly set-up cocktail lounge/bar and side stations, perform side-work and other opening/closing procedures as directed by management including ensuring all lounge furniture is clean and free of debris, setting tables with proper settings, stocking side-stations with prescribed supplies, performing opening & closing side-work as instructed
- report all breakage, damage of equipment or furniture immediately to management
- attend and participate in daily pre-shift meetings
- attend and participate in any training sessions or departmental meetings
- learn by listening, observing other team members and sharing knowledge while leading by example
- portray a positive and professional attitude
- demonstrate knowledge of Live! Hospitality, its partners and the entirety of the estate
- work as part of a team and provide help and support to all team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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