Cocktail Server- Music Hall

Job Overview

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Employment Type

Part-time
Hourly
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Work Schedule

Flexible
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
culture of inclusion

Job Description

Live Nation Entertainment is the world’s leading live entertainment company, composed of global market leaders such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is acknowledged as the global leader in event ticketing, selling over 500 million tickets annually while serving more than 12,000 clients across the globe. Live Nation Concerts stands as the largest live entertainment provider worldwide, promoting over 40,000 shows and more than 100 festivals every year, featuring nearly 4,000 artists in over 40 countries. These entities help Live Nation Media & Sponsorship weave strategic music marketing initiatives that connect over 1,000 brands with 98 million fans attending Live Nation events annually. For additional details, the website www.livenationentertainment.com offers extensive company insights.

Live Nation’s Concerts Division is a vibrant place where tours take shape, artists thrive, and fans experience the exhilaration of live music. The division covers everything from dozens of owned and operated Amphitheaters to global touring teams, ticketing, venue operations, marketing, and sales. The work culture is fun, upbeat, and filled with opportunities, enhanced by perks like free concert tickets, dog-friendly offices, and progressive benefits including student loan reimbursement, adoption, and fertility support. Recognized as a Great Place to Work and listed among People Magazine’s "50 Companies that Care," Live Nation prioritizes inclusivity, enabling employees to bring their whole selves to work while pursuing their career and personal goals.

The role being offered is that of a Beverage Server at the House of Blues, a Live Nation venue. This position involves delivering excellent customer service by anticipating and responding to guests' needs in a fast-paced environment. The server will be responsible for suggestively selling beverages and menu items, taking and communicating orders, and maintaining a safe and inviting atmosphere throughout the shift. The individual will handle drink preparations, ensure sanitation and safety standards are upheld, and manage payment transactions responsibly. They must also be adept at recognizing intoxicated guests and act in accordance with responsible alcohol service policies to prioritize safety.

The position offers a flexible schedule but requires the ability to work late hours, engage with a diverse range of cultures, music, and art forms, and participate actively in a high-energy, often loud and fast-moving environment. Physical demands include prolonged standing and the capability to lift or move items weighing up to 25 pounds using proper techniques. Compensation for this role is estimated between $12.62 and $16.60 per hour, depending on factors such as location, qualifications, skills, experience, and other internal and external market considerations.

Job Requirements

  • Ability to work late hours
  • flexible schedule
  • working knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, point of sales systems
  • 3 years’ work experience interacting with people in positive environment
  • tolerance of all cultures, music and art forms
  • responsible alcohol awareness training certification or equivalent
  • ability to deal with intoxicated guests in positive and safety minded manner

Job Qualifications

  • Working knowledge of cocktail tray service
  • basic food service skills
  • responsible alcohol service certification or equivalent
  • experience with drink recipes and garnishes
  • proficient in Point of Sales systems
  • 3 years’ experience interacting positively with people
  • tolerance of all cultures, music and art forms
  • ability to deal with intoxicated guests safely
  • preferred cash handling experience
  • experience recognizing valid IDs
  • experience in live music environments

Job Duties

  • Anticipate and respond to guests' needs
  • suggestively sell beverages and menu items
  • take orders
  • answer guest questions and make recommendations
  • communicate drink orders through Point of Sales system
  • deliver drinks maneuvering trays through large crowds
  • maintain line of sight and atmosphere control by circulating work area
  • remove dirty glasses and dishes including moving bus tubs up to 25 lbs
  • keep tables clean and wiped
  • clean spills and remove trash or obstacles from floor
  • maintain House of Blues safety and sanitation standards
  • follow housekeeping standards per policy
  • keep current on all standard operating procedures
  • request identification from guests who appear under 30
  • ensure responsible alcohol service according to policies
  • recognize and refuse service to intoxicated guests bringing to manager's attention
  • receive payment and process transactions
  • ensure comp and void checks processed according to policy
  • assist other servers and staff as needed

Job Criteria

Experience

Mid Level (3-7 years)


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