Cocktail Server, House of Blues Orlando

Kissimmee, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Night Shifts

Job Description

Live Nation Clubs and Theaters, a division of Live Nation Entertainment, is a leading entertainment company that operates a vast collection of intimate music venues throughout the United States. Their portfolio includes iconic venues such as the legendary Fillmore theaters and the intimate House of Blues clubs, providing unparalleled musical experiences for fans and artists alike. Known for superior sound and lighting technology, each venue is custom-designed to foster close connections between performers and their audiences. Live Nation’s commitment extends beyond entertainment to creating a diverse and inclusive workplace that values unity in diversity, reflecting the varied cultures and communities their venues serve. The organization’s mission centers on building a profitable, principled global entertainment company that celebrates cultural diversity and promotes racial and spiritual harmony through values like love, peace, truth, righteousness, and non-violence.

The Cocktail Server role at the House of Blues in Orlando plays a crucial part in delivering outstanding guest experiences in a vibrant nightclub environment. This position requires a high level of interpersonal skills, a positive and friendly demeanor, and the ability to work efficiently in a fast-paced setting during late hours. Cocktail Servers are responsible for serving food and beverages while maintaining the atmosphere and safety standards of the venue. Candidates should possess at least one year of high-volume cocktail experience, familiarity with drink recipes and garnishes, and skills in point of sale systems. Additionally, candidates are expected to have prior experience in a live music environment and be comfortable with prolonged standing, handling trays, and moving up to 25 pounds.

Working at Live Nation Clubs and Theaters means joining a team passionate about music and entertainment, where teamwork and respect for diverse cultures are emphasized. The role comes with responsibilities such as engaging with guests to meet their needs, upselling menu items, maintaining tables and cleanliness, ensuring responsible alcohol service, and collaborating with other staff members. The ability to recognize valid IDs and notice when guests may be over-intoxicated is essential for maintaining safety and compliance. Moreover, Cocktail Servers must be adaptable, as they will occasionally work at special events throughout the venue. Live Nation supports professional growth through career development opportunities and offers competitive compensation with additional benefits, making it an exceptional place to build a career in the entertainment and hospitality industry.

Job Requirements

Ability to work late hours
Flexible schedule
Tolerance of all cultures, music, and art forms
Position requires extended periods of prolonged standing and working on your feet
Must be able to lift or move up to 25 lbs using proper lifting techniques
Ability to work as part of a team

Job Qualifications

High school diploma or equivalent
Minimum 1-year of high-volume cocktail server experience
Working knowledge of cocktail tray service, basic food service, drink recipes and garnishes
Experience with point of sales systems
Responsible Alcohol Training Certification or ability to pass training
3 years work experience interacting with people in a positive environment
Ability to recognize valid IDs
Experience in a live music environment
Strong interpersonal communication and teamwork skills

Job Duties

Anticipate and respond to guests’ needs
Suggestively sell beverages and menu items
take orders
Answer guest questions, make recommendations, up-sell liquors
Communicate drink orders to bar through Point of Sales system
Deliver drinks, maneuvering trays through large crowds
Maintain line of sight/atmosphere control by circulating through your work area throughout shift
Remove dirty glasses and dishes from tables including the lifting/moving of bus tubs up to 25lbs
Keep tables clean/wiped
Clean spills, remove food, trash or other obstacles from floor using proper lifting techniques
Maintain House of Blues safety and sanitation standards
Follow housekeeping standards per HOB policy
Keep current on all standard operating procedures
Request identification from any guest who appears to be under 30 years of age
Ensure responsible alcohol service per local ordinance alcohol awareness training and HOB alcohol policies
Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager
Receive payment and process cash, credit card or Travelers check transactions according to HOB policy
Ensure that comp and void checks are processed according to HOB policy
Assist other servers and staff as needed
Required to occasionally work Special Events that are scheduled throughout the venue