Cocktail Server - Greensburg

The hiring establishment is a large-scale casino and entertainment complex renowned for its dynamic and vibrant atmosphere. Spanning over 100,000 square feet and employing approximately 500 staff members, this leading casino offers guests a diverse and thrilling gaming and entertainment experience. The casino prides itself on maintaining a clean, safe, and welcoming environment for all visitors, while upholding the highest standards of service and hospitality. Known for its commitment to quality and guest satisfaction, the casino integrates a range of amenities including bars, restaurants, and entertainment venues, ensuring an enjoyable and memorable visit for all patrons.

This particular role is centered on delivering exceptional customer service by greeting guests warmly and ensuring their needs are met promptly and accurately. The function focuses on providing courteous and efficient service at the restaurant and bar sections of the casino. Employees in this role will be responsible for representing the establishment’s core service standards: maintaining a CLEAN and pristine environment, ensuring SAFE and comfortable experiences, delivering FAST and accurate service, being FRIENDLY and engaging with guests using the H.E.A.R.T. approach, and contributing to a FUN and energetic team atmosphere. This job requires individuals who are passionate about hospitality, knowledgeable about menu offerings, attentive to guest needs, and able to handle cash and regulatory compliance with accountability.

The successful candidate will be well-versed in all food and beverage menu items, enabling them to guide guests expertly and promote sales effectively. Responsibilities also include alerting management to any service or safety concerns, performing service recovery as needed, and ensuring compliance with all state and federal liquor laws and casino gaming regulations. Attention to detail in maintaining cleanliness, orderliness, and regulatory adherence is paramount. Staff must be comfortable working in fast-paced, smoke-filled environments and be prepared to work various shifts including nights, weekends, and holidays.

Physical stamina and endurance are critical for this job, as it involves prolonged periods of standing and walking briskly, carrying trays of food and beverages, and the ability to lift up to 30 pounds unassisted. Employees must also demonstrate the ability to work full shifts in full uniform or costume without accommodations. This position requires obtaining and maintaining relevant certifications such as RAMP and state gaming licenses. The role offers a unique opportunity to work in a lively entertainment venue that values teamwork, guest satisfaction, and professional growth within the hospitality and gaming industries.