Cocktail Server - Full Time

Gulfport, MS, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $9.00 - $14.75

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

day-one medical coverage

401(k) matching

Annual performance bonus

wellness programs

Paid Time Off

Job Description

PENN Entertainment is a leading entertainment company that specializes in integrated entertainment, sports content, and casino gaming experiences. With 43 destinations across North America, along with its online sports betting and iCasino platform via theScore Bet Sportsbook and Casino, PENN Entertainment has grown to become one of the foremost providers in the industry. The company prides itself not only on delivering exceptional entertainment and gaming experiences but also on fostering a workplace that values diversity, sustainability, and employee growth. Known for its dynamic, fast-paced environment, PENN Entertainment is committed to supporting its team members' physical, mental, and financial well-being through a comprehensive Total Rewards package. This package includes wellness programs, day-one medical coverage, 401(k) matching, and an annual performance bonus. Furthermore, paid time off is earned based on local policies and increases with tenure, reflecting the company's dedication to employee satisfaction and career advancement.

Within this vibrant and fast-moving organization, the role of a Bartender is an exciting opportunity to join a team that genuinely believes in having fun while delivering excellent service. The Bartender at PENN Entertainment plays a crucial role in enhancing the guest experience by providing personalized, timely, and professional beverage service in a busy casino environment. This role demands both skill and enthusiasm—it requires the ability to prepare and serve drinks accurately using the Smart Bar System, interact with guests warmly by using their names, and promote casino events and programs. The ideal candidate will be an ambassador of goodwill, exemplifying superior guest service during daily operations as well as public relations functions.

In addition to crafting beverages, Bartenders at PENN Entertainment monitor guest alcohol consumption responsibly, adhering to ServSafe guidelines and intervening when necessary to ensure a safe environment. They are also responsible for maintaining clean and stocked workstations, operating cash registers with precision, and ensuring compliance with all regulatory and company standards. This role requires strong interpersonal and communication skills, the ability to work efficiently in a fast-paced and sometimes crowded setting, and a commitment to maintaining confidentiality in all company matters. Bartenders must be familiar with cocktail ingredients, proper mixing and pouring techniques, and have the ability to work shifts that may include high-volume days, nights, holidays, and weekends. Obtaining a Gaming Permit and completing ServSafe Alcohol training certification are mandatory for success in this role.

PENN Entertainment is more than just a gaming company—it is a community dedicated to changing the entertainment landscape with a strong emphasis on inclusivity and sustainability. Those who join PENN Entertainment can expect to be challenged, supported, and inspired as they grow their careers in an environment that thrives on excitement and innovation. This is an exceptional chance for motivated individuals to contribute to a premier entertainment brand while advancing their skills and expertise in a rewarding and fast-evolving industry.

Job Requirements

Must be at least 21 years of age
Must have strong interpersonal skills
Must have excellent written and verbal communication skills
Must be able to count money and change correctly
Must be able to work high volume days, nights, holidays, and weekends as needed
Must be familiar with cocktail ingredients and proper mixing and pouring techniques
Ability to work in small areas in a fast paced and often crowded environment
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
Must be able to obtain a Gaming Permit
Must successfully complete ServSafe Alcohol training certification course

Job Qualifications

General Education Degree (GED) or high school diploma
One to six months of related experience and/or training or equivalent combination of education and experience
Strong interpersonal skills
Excellent written and verbal communication skills
Familiarity with cocktail ingredients and proper mixing and pouring techniques
Ability to work in small areas in a fast paced and often crowded environment
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
Must successfully complete ServSafe Alcohol training certification course
Must be able to obtain a Gaming Permit

Job Duties

Monitors guest consumption of alcohol and intervenes as needed according to Serv Safe guidelines
Serves as ambassador of goodwill while working and at customer and public relations functions
Promotes casino events and programs
Provides personalized service and uses guest name
Resolves service problems according to guidelines
Prepares drinks utilizing the Smart Bar System and presents drinks to guests in a timely manner
Provides fast, friendly, professional beverage service to casino guests and beverage servers
Makes rounds of their assigned section of the Casino floor to serve guests within established service standards
Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required
Slices and pits fruit as required
Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures
Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change
Accounts for all cash, charge and complimentary sales according to established procedure
Maintains integrity of all financial controls and responsibilities
Maintains a clean and stocked workstation in accordance with established health and safety guidelines
Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs
Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
Maintains strict confidentiality in all departmental and company matters