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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $9.00 - $14.75
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
day-one medical coverage
401(k) matching
Annual performance bonus
wellness programs
Paid Time Off
Job Description
PENN Entertainment is a leading entertainment company that specializes in integrated entertainment, sports content, and casino gaming experiences. With 43 destinations across North America, along with its online sports betting and iCasino platform via theScore Bet Sportsbook and Casino, PENN Entertainment has grown to become one of the foremost providers in the industry. The company prides itself not only on delivering exceptional entertainment and gaming experiences but also on fostering a workplace that values diversity, sustainability, and employee growth. Known for its dynamic, fast-paced environment, PENN Entertainment is committed to supporting its team members' physical, mental, and financial well-being through... Show More
Job Requirements
- Must be at least 21 years of age
- Must have strong interpersonal skills
- Must have excellent written and verbal communication skills
- Must be able to count money and change correctly
- Must be able to work high volume days, nights, holidays, and weekends as needed
- Must be familiar with cocktail ingredients and proper mixing and pouring techniques
- Ability to work in small areas in a fast paced and often crowded environment
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
- Must be able to obtain a Gaming Permit
- Must successfully complete ServSafe Alcohol training certification course
Job Qualifications
- General Education Degree (GED) or high school diploma
- One to six months of related experience and/or training or equivalent combination of education and experience
- Strong interpersonal skills
- Excellent written and verbal communication skills
- Familiarity with cocktail ingredients and proper mixing and pouring techniques
- Ability to work in small areas in a fast paced and often crowded environment
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
- Must successfully complete ServSafe Alcohol training certification course
- Must be able to obtain a Gaming Permit
Job Duties
- Monitors guest consumption of alcohol and intervenes as needed according to Serv Safe guidelines
- Serves as ambassador of goodwill while working and at customer and public relations functions
- Promotes casino events and programs
- Provides personalized service and uses guest name
- Resolves service problems according to guidelines
- Prepares drinks utilizing the Smart Bar System and presents drinks to guests in a timely manner
- Provides fast, friendly, professional beverage service to casino guests and beverage servers
- Makes rounds of their assigned section of the Casino floor to serve guests within established service standards
- Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required
- Slices and pits fruit as required
- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures
- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change
- Accounts for all cash, charge and complimentary sales according to established procedure
- Maintains integrity of all financial controls and responsibilities
- Maintains a clean and stocked workstation in accordance with established health and safety guidelines
- Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs
- Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
- Maintains strict confidentiality in all departmental and company matters
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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