Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $9.75 - $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Employee assistance program
Job Description
The hiring establishment is a reputable casino that prides itself on delivering exceptional entertainment and hospitality to its diverse clientele. This vibrant and dynamic environment combines gaming excitement with premium dining and beverage options, making it a premier destination for visitors seeking both fun and comfort. The casino's Food & Beverage Department plays a critical role in enhancing the guest experience by providing high-quality food and beverage service with a focus on professionalism and customer satisfaction. Employees are expected to maintain a high standard of conduct and service to help sustain the casino's esteemed reputation in a competitive market.
The open position is for a Cocktail Server within the Food & Beverage Department. This role is pivotal in ensuring that all casino guests receive prompt, courteous, and professional beverage service. Working under the supervision of the Shift Manager Beverage, the Cocktail Server is responsible for delivering both alcoholic and non-alcoholic beverages to patrons throughout the casino floor. This position requires an individual who is knowledgeable about beverage preparation, presentation, and safety protocols related to alcohol service, including verifying legal age requirements and monitoring guest consumption in compliance with established alcohol awareness guidelines.
As a Cocktail Server, one must exhibit expert selling techniques, maintain cleanliness and organization of assigned areas, and handle customer needs with friendliness and efficiency. The server's duties extend to assisting guests regardless of their seating location, promptly addressing complaints with professionalism, and maintaining constant communication with team members across shifts to ensure seamless service delivery. Side duties include stocking essential items such as glasses, cream, sugar, and beverage napkins, which contribute to overall service efficiency.
The position offers a starting pay rate of $13.10 with an opportunity to earn $14.55 after one year of service, indicating a commitment to rewarding employee dedication and longevity. Employment is classified as non-exempt and non-gaming, emphasizing that the role is service-oriented without direct involvement in gaming operations. The casino supports a safe and inclusive workplace where teamwork, customer focus, and personal responsibility are valued.
In addition to standard beverage service responsibilities, the cocktail server needs to be physically capable of standing and walking for extended periods, handling trays carrying up to 25 pounds, and maintaining a positive demeanor in a fast-paced, often noisy environment. This adds a physical and interactive dimension to the role that requires stamina, adaptability, and excellent interpersonal skills.
Prospective candidates should anticipate working flexible shifts that include weekends and holidays, reflecting the casino's round-the-clock operational schedule. This role is ideal for individuals passionate about hospitality, skilled in customer service, and motivated to contribute to an exciting and rewarding workplace. The casino is an equal opportunity employer committed to compliance with federal employment laws and encourages applications from candidates who meet the qualifications and requirements detailed below.
The open position is for a Cocktail Server within the Food & Beverage Department. This role is pivotal in ensuring that all casino guests receive prompt, courteous, and professional beverage service. Working under the supervision of the Shift Manager Beverage, the Cocktail Server is responsible for delivering both alcoholic and non-alcoholic beverages to patrons throughout the casino floor. This position requires an individual who is knowledgeable about beverage preparation, presentation, and safety protocols related to alcohol service, including verifying legal age requirements and monitoring guest consumption in compliance with established alcohol awareness guidelines.
As a Cocktail Server, one must exhibit expert selling techniques, maintain cleanliness and organization of assigned areas, and handle customer needs with friendliness and efficiency. The server's duties extend to assisting guests regardless of their seating location, promptly addressing complaints with professionalism, and maintaining constant communication with team members across shifts to ensure seamless service delivery. Side duties include stocking essential items such as glasses, cream, sugar, and beverage napkins, which contribute to overall service efficiency.
The position offers a starting pay rate of $13.10 with an opportunity to earn $14.55 after one year of service, indicating a commitment to rewarding employee dedication and longevity. Employment is classified as non-exempt and non-gaming, emphasizing that the role is service-oriented without direct involvement in gaming operations. The casino supports a safe and inclusive workplace where teamwork, customer focus, and personal responsibility are valued.
In addition to standard beverage service responsibilities, the cocktail server needs to be physically capable of standing and walking for extended periods, handling trays carrying up to 25 pounds, and maintaining a positive demeanor in a fast-paced, often noisy environment. This adds a physical and interactive dimension to the role that requires stamina, adaptability, and excellent interpersonal skills.
Prospective candidates should anticipate working flexible shifts that include weekends and holidays, reflecting the casino's round-the-clock operational schedule. This role is ideal for individuals passionate about hospitality, skilled in customer service, and motivated to contribute to an exciting and rewarding workplace. The casino is an equal opportunity employer committed to compliance with federal employment laws and encourages applications from candidates who meet the qualifications and requirements detailed below.
Job Requirements
- Must be 21 years or older
- High school diploma or equivalent
- Must be available to work flexible shifts, weekends, and holidays
- Ability to lift and carry trays weighing up to 25 pounds
- Ability to stand and walk for extended periods
- Must be able to see, hear, and communicate effectively in a noisy, fast-paced environment
- Ability to maintain a neat, clean, well-groomed appearance
- Ability to obtain and maintain all necessary licensing
Job Qualifications
- Must be 21 years or older
- High school diploma or equivalent
- Prior serving experience preferred
- Knowledge of POS systems
- Must be available to work flexible shifts, weekends, and holidays
- Must possess outstanding interpersonal communications skills to effectively interface with guests and team members
- Must also possess a cooperative, helpful, and friendly nature, and present a neat, clean, well-groomed appearance
- Ability to obtain and maintain all necessary licensing
Job Duties
- Exhibits proper knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages
- Adheres to established company and departmental procedures, guidelines, and policies, including but not limited to guest service, cash handling, sanitation, and organization
- Maintains a clean station and performs assigned side work duties such as stocking coffee, glasses, cream, sugar, beverage napkins, etc.
- Collects drink order from Bartender, adds appropriate garnish, places on tray, and serves to patrons with cocktail napkins
- Inspects guest identification to ensure guest meets legal age limit for alcohol possession/consumption
- Monitors guest alcohol consumption and acts according to established alcohol awareness program guidelines
- Picks up empty glasses and returns them to the proper area
- Cleans and replaces dirty ashtrays if applicable
- Assists all guests regardless of where they are seated
- Handles any guest's complaints or problems in a prompt and courteous manner
- Maintains a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur
- Ensures thorough communication between shifts
- Performs all other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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