Cocktail Server

Everett, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $17.15

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

401(k)

Training and Development

Employee wellness programs

team events

Job Description

Angel of the Winds is a premier casino resort known as the World's Friendliest Casino Resort, committed to delivering exceptional guest services with a positive and outgoing attitude. The resort prides itself on upholding its guiding values which include being welcoming, engaged, accountable, delivering excellent customer experience, and fostering a strong team culture. Angel of the Winds offers a dynamic work environment, where employees are dedicated to understanding and meeting the expectations of all guests while representing the company with professionalism and courtesy. As a full-service resort, Angel of the Winds offers a variety of entertainment, dining, and gaming options that cater to a diverse clientele who seek top-tier service in a welcoming atmosphere.

This position is for a Full-Time Cocktail Server at Angel of the Winds Casino Resort, with a starting wage of $17.15 per hour. The Cocktail Server role is vital in providing outstanding customer service within a fast-paced lounge environment, serving both alcoholic and non-alcoholic beverages. This includes taking and delivering beverage orders accurately and efficiently, handling cash transactions, and ensuring all work areas remain clean, stocked, and sanitary. The ideal candidate will be skilled in multitasking and working independently while maintaining excellent communication and interpersonal skills. Responsibilities also include active participation in mandatory departmental meetings and training sessions, adherence to all health and safety regulations, and the ability to work flexible hours including nights, weekends, and holidays.

Cocktail Servers at Angel of the Winds must follow the mandatory guidelines set by the Mandatory Alcohol Server Training (MAST) program and possess the ability to obtain and maintain necessary licenses including the Class B gaming license issued by the Stillaguamish Tribal Gaming Agency and Washington State, a Washington State Health Card (Food Worker Card), and the MAST Class 12 Mixologist Permit. The role demands physical endurance to perform repetitive movements, occasional lifting of up to 50 pounds, and the ability to stand for extended periods of time in a bustling environment. Exposure to tobacco smoke is also a regular part of the work environment given the nature of the casino industry. Angel of the Winds fosters a professional, inclusive work atmosphere providing opportunities for growth and encouraging each team member to embody the company’s commitment to superior guest experience. This position presents a fulfilling career opportunity for individuals passionate about hospitality and eager to contribute to a vibrant resort community.

Job Requirements

Must be at least 18 years of age
must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency and Washington State
must be able to obtain and maintain a Washington State Health Card (Food Worker Card)
must be able to obtain and maintain a Washington State Mandatory Alcohol Server Training (MAST) Class 12 Mixologist Permit
ability to work nights, weekends and holidays
ability to lift up to 50 pounds occasionally and up to 20 pounds frequently
ability to work in a fast-paced environment
excellent communication skills
must pass background checks and licensing verification

Job Qualifications

Exceptional guest service skills required
must be at least 18 years of age
six months to a year related work experience and/or training
prior experience as a cocktail server preferred
prior experience working in a lounge, bar or tavern environment desired
must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently
ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts

Job Duties

Takes guests alcoholic and non-alcoholic beverage orders
collects money and returns change to guests in an accurate and timely manner
serves and refills non-alcoholic beverages to guests
communicates menu offerings to guests as applicable
provides service of alcohol within the guidelines set forth by the MAST training program
operates, balances, and reconciles cash till and Point of Sales (POS) system as trained
ensures all work stations are stocked, neat, clean and sanitary
attends mandatory department meetings and trainings
ability to work full service in high paced lounge environment serving both food and drinks
completes all side work in a timely and satisfactory manner
obtains and restocks supplies as needed
works nights, weekends and holidays as required
performs other duties as assigned