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Job Overview
Employment Type
Hourly
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program
Uniform allowance
Job Description
Highgate is a premier real estate investment and hospitality management company known for its extensive portfolio of more than 400 hotels across North America, Europe, the Caribbean, and Latin America. The company manages assets worth over $15 billion and has built a notable reputation over 30 years as a trailblazer in the hospitality industry. Highgate specializes in guiding hotels through every phase of the property cycle—from initial planning and development to recapitalization and eventual disposition. Their impressive portfolio includes a wide range of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all featuring modern programming and cutting-edge... Show More
Job Requirements
- High school diploma or equivalent
- Must be legal age to serve alcoholic beverages according to local state laws
- Ability to stand for the entire shift
- Ability to communicate effectively both verbally and in writing
- Ability to multitask and prioritize tasks
- Flexibility to work long hours
- Physical ability to exert up to 20 pounds of force occasionally
- Willingness to follow cash handling procedures
- Must maintain regular attendance according to scheduling needs
- Must maintain personal grooming standards
- Must comply with company policies
- Ability to work collaboratively in a team environment
Job Qualifications
- High school diploma or equivalent or experience in hotel or related field preferred
- Must be of legal age to serve alcoholic beverages according to local state laws
- Effective verbal and written communication with employees and guests
- Ability to listen, understand and clarify concerns
- Capable of multitasking and prioritizing departmental functions
- Attentive, friendly, courteous and service-oriented approach
- Ability to stand during entire shift
- Attend all required meetings and trainings
- Maintain high standards of personal appearance and grooming
- Compliance with company standards and regulations
- Ability to handle problems proactively
- Ability to understand and apply complex information
- Willingness to cross-train in other hotel areas
- Maintain confidentiality
- Show initiative by anticipating guest or operational needs
- Maintain a friendly and warm demeanor at all times
Job Duties
- Be attentive, friendly, helpful and courteous to guests, managers and employees
- Complete opening and closing checklist according to standards
- Welcome guests, take drink orders, relay orders to bartenders, process and deliver orders, and receive payment
- Have knowledge of garnishes for each drink
- Process credit card and room charges
- Clear and clean tables and return glasses to be washed
- Keep lounge area clean and free from debris at all times
- Follow cash handling policies and prepare closing report for night audit
- Perform all side work duties on schedule
- Have full knowledge of state liquor laws
- Be familiar with the computer system
- Assist bartender in preparing drinks when needed
- Help set up and break down hors d'oeuvres tables during cocktail hours
- Ensure overall guest satisfaction
- Assume other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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