Cocktail Server

Saint Pete Beach, FL, USA|Onsite

Job Overview

Employment Type

Hourly

Work Schedule

Flexible

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

Employee assistance program

Uniform allowance

Job Description

Highgate is a premier real estate investment and hospitality management company known for its extensive portfolio of more than 400 hotels across North America, Europe, the Caribbean, and Latin America. The company manages assets worth over $15 billion and has built a notable reputation over 30 years as a trailblazer in the hospitality industry. Highgate specializes in guiding hotels through every phase of the property cycle—from initial planning and development to recapitalization and eventual disposition. Their impressive portfolio includes a wide range of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all featuring modern programming and cutting-edge digital technology. The corporation boasts an executive team of experienced hospitality leaders and maintains corporate offices worldwide, making Highgate a trusted partner for major hotel brands and top ownership groups globally.

TradeWinds Island Resort, part of the Highgate family, offers a unique tropical beachfront experience on the exquisite white sands of St. Pete Beach. This resort combines two distinct destination properties, providing guests with an array of amenities and options for relaxation, dining, and recreation. Whether guests come for family vacations, romantic getaways, or group events, they will find a welcoming atmosphere and countless activities to enjoy. Recognized by the Tampa Bay Times as a Top Workplace for seven years running, TradeWinds Island Resort exemplifies the standards of quality, hospitality, and service that Highgate upholds throughout its properties.

The Beverage/Cocktail Server position at TradeWinds Island Resort is an hourly role focused on delivering excellent guest service with timely and courteous attention. Individuals in this role are key to enhancing the guest experience by providing knowledgeable promotion of drink specials and effective upselling techniques to maximize revenue. Successful candidates will possess a strong understanding of drink preparation, garnishes, and state liquor laws to ensure compliance and guest satisfaction. The role involves collaborating closely with bartenders in both drink preparation and setting up hors d'oeuvres during cocktail hours. Beverage/Cocktail Servers are responsible for maintaining the cleanliness and orderliness of their workstations and the surrounding areas, assuring an inviting environment for guests.

This position requires an upbeat, friendly demeanor and the ability to communicate effectively with guests, management, and fellow team members. Candidates must be capable of multitasking in a fast-paced environment while paying attention to detail and following cash handling policies. Flexibility for long and varied shifts is essential, along with the physical ability to stand for extended periods and occasionally exert light physical effort. This opportunity offers individuals passionate about hospitality the chance to grow within a respected company while contributing to memorable guest experiences in a stunning beachside setting.

Job Requirements

High school diploma or equivalent
Must be legal age to serve alcoholic beverages according to local state laws
Ability to stand for the entire shift
Ability to communicate effectively both verbally and in writing
Ability to multitask and prioritize tasks
Flexibility to work long hours
Physical ability to exert up to 20 pounds of force occasionally
Willingness to follow cash handling procedures
Must maintain regular attendance according to scheduling needs
Must maintain personal grooming standards
Must comply with company policies
Ability to work collaboratively in a team environment

Job Qualifications

High school diploma or equivalent or experience in hotel or related field preferred
Must be of legal age to serve alcoholic beverages according to local state laws
Effective verbal and written communication with employees and guests
Ability to listen, understand and clarify concerns
Capable of multitasking and prioritizing departmental functions
Attentive, friendly, courteous and service-oriented approach
Ability to stand during entire shift
Attend all required meetings and trainings
Maintain high standards of personal appearance and grooming
Compliance with company standards and regulations
Ability to handle problems proactively
Ability to understand and apply complex information
Willingness to cross-train in other hotel areas
Maintain confidentiality
Show initiative by anticipating guest or operational needs
Maintain a friendly and warm demeanor at all times

Job Duties

Be attentive, friendly, helpful and courteous to guests, managers and employees
Complete opening and closing checklist according to standards
Welcome guests, take drink orders, relay orders to bartenders, process and deliver orders, and receive payment
Have knowledge of garnishes for each drink
Process credit card and room charges
Clear and clean tables and return glasses to be washed
Keep lounge area clean and free from debris at all times
Follow cash handling policies and prepare closing report for night audit
Perform all side work duties on schedule
Have full knowledge of state liquor laws
Be familiar with the computer system
Assist bartender in preparing drinks when needed
Help set up and break down hors d'oeuvres tables during cocktail hours
Ensure overall guest satisfaction
Assume other duties as assigned