Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $10.00 - $16.25
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
inclusive work environment

Job Description

EDITION Hotels, a proud brand within Marriott International, offers a unique blend of the visionary boutique hotel expertise of Ian Schrager and the impeccable service standards of a world-class luxury hotel. With Marriott International's global reach, EDITION Hotels create extraordinary experiences that blend polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand caters to sophisticated and knowledgeable consumers who value quality, originality, innovative design, and exceptional service — all without limitations or strict conventions. This philosophy results in a service culture that aims to inspire, challenge, and delight guests through personalized and heartfelt interactions, making every visit truly memorable.

At EDITION Hotels, the Guest Service Expert plays a crucial role in fulfilling this mission. This position is far beyond simply serving food and drinks; it’s about creating an immersive dining experience that transcends expectations. Guest Service Experts are responsible for managing a wide range of duties that ensure guests feel appreciated and experience seamless service. This includes setting tables, communicating effectively with kitchen staff, interacting warmly with guests, and maintaining cleanliness of work areas and supplies. The role demands a hands-on approach, with physical movement and interaction involved, including standing, walking, and occasionally lifting or moving items up to 50 pounds with assistance.

Success in this position requires a commitment to safety, adherence to company policies and procedures, and upholding high-quality standards throughout every aspect of service. Equally important is maintaining a professional personal appearance and communications that align with the hotel’s luxury standards. Guest Service Experts help create an atmosphere where transactions are integrated naturally into the guest experience rather than being mere functional exchanges.

This is an entry-level position suited for individuals who are outgoing, authentic, and passionate about hospitality. While prior supervisory experience is not required, a high school diploma or GED equivalent is preferred, alongside a willingness to learn and grow within one of the most exciting hotel brands in the industry. The ideal candidates are those who thrive in dynamic environments where service comes from the heart and each day presents a new opportunity to contribute to the hotel’s distinctive and enchanting atmosphere.

At Marriott International, equal opportunity employment is a core value. The company actively promotes a diverse and inclusive workplace where the unique backgrounds and talents of its associates are celebrated. Protection against discrimination based on disability, veteran status, and other legally protected bases is rigorously maintained. Joining the EDITION brand means becoming part of a globally respected hospitality family that supports career development, offers rich cultural experiences, and encourages employees to become the best version of themselves. If you are seeking a place where your work will inspire and challenge you, where you will belong to an amazing global team, and where every guest interaction counts, then the Guest Service Expert position at EDITION Hotels is the perfect opportunity for you.

Job Requirements

  • High school diploma or G.E.D. equivalent
  • less than 1 year related work experience
  • ability to stand, sit, or walk for extended periods
  • ability to lift, carry, push, pull, and place objects up to 25 pounds independently and up to 50 pounds with assistance
  • adherence to company policies and safety standards
  • professional personal appearance
  • excellent communication skills

Job Qualifications

  • High school diploma or G.E.D. equivalent
  • less than 1 year related work experience
  • no supervisory experience
  • excellent communication skills
  • ability to stand, sit, or walk for extended periods
  • capacity for physical tasks including lifting and bending

Job Duties

  • Set tables according to hotel standards
  • communicate effectively with kitchen staff
  • interact warmly and serve guests
  • clean work areas and supplies
  • manage menu information accurately
  • perform physical tasks such as lifting, carrying, pushing, and pulling objects up to 50 pounds with assistance
  • adhere to safety protocols and company policies

Job Criteria

Experience

Entry Level (1-2 years)


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