Job Overview
Employment Type
Part-time
Hourly
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
flexible schedule
Training and development opportunities
Team-oriented environment
Equal opportunity employer
Job Description
Dave & Buster's is a leading entertainment and dining establishment that combines a high-energy atmosphere with exceptional food and beverage service. Known for its unique blend of restaurant-quality meals, a vast selection of drinks, and an extensive arcade and entertainment area, Dave & Buster's creates memorable experiences for guests of all ages. The company prides itself on providing a welcoming environment where friends and families can gather to enjoy great food, drinks, and games. With locations across the United States, the brand has built a reputation for delivering outstanding guest service in a fun and lively setting. As a company, Dave & Buster's emphasizes teamwork, customer satisfaction, and a safe, engaging atmosphere for both guests and employees.
The role of a Cocktail Server at Dave & Buster's is an exciting opportunity to be on the front lines of delivering the company’s signature guest experience. As a Cocktail Server, you act as a key point of contact for guests, ensuring their time in the venue is both enjoyable and memorable. This position requires a friendly and enthusiastic demeanor, excellent communication skills, and the ability to multitask efficiently in a fast-paced environment. Your primary responsibility is to serve a wide range of alcoholic and non-alcoholic beverages accurately, while maintaining the highest standards of customer service. You will interact directly with guests throughout the venue, helping them with drink orders, answering questions, and providing recommendations to enhance their experience. Additionally, responsible beverage service is a critical part of this role, requiring adherence to legal regulations and company policies concerning alcohol consumption.
Successful Cocktail Servers at Dave & Buster's demonstrate an ability to manage multiple tables and service areas, maintain cleanliness and organization, and work collaboratively with team members to ensure smooth operation. They are attentive to guest needs, proactive in addressing any issues, and committed to upholding the company’s standards of safety and hospitality. The position also involves handling payments responsibly, verifying guest age for alcohol service, and monitoring consumption to ensure a safe environment. The work schedule for this role can include days, nights, and weekends, reflecting the dynamic nature of the entertainment and hospitality industry. For individuals who thrive in interactive, lively settings and enjoy creating fun and memorable moments for others, the Cocktail Server position at Dave & Buster's offers a rewarding career path with opportunities for growth and development within a supportive team-oriented culture.
The role of a Cocktail Server at Dave & Buster's is an exciting opportunity to be on the front lines of delivering the company’s signature guest experience. As a Cocktail Server, you act as a key point of contact for guests, ensuring their time in the venue is both enjoyable and memorable. This position requires a friendly and enthusiastic demeanor, excellent communication skills, and the ability to multitask efficiently in a fast-paced environment. Your primary responsibility is to serve a wide range of alcoholic and non-alcoholic beverages accurately, while maintaining the highest standards of customer service. You will interact directly with guests throughout the venue, helping them with drink orders, answering questions, and providing recommendations to enhance their experience. Additionally, responsible beverage service is a critical part of this role, requiring adherence to legal regulations and company policies concerning alcohol consumption.
Successful Cocktail Servers at Dave & Buster's demonstrate an ability to manage multiple tables and service areas, maintain cleanliness and organization, and work collaboratively with team members to ensure smooth operation. They are attentive to guest needs, proactive in addressing any issues, and committed to upholding the company’s standards of safety and hospitality. The position also involves handling payments responsibly, verifying guest age for alcohol service, and monitoring consumption to ensure a safe environment. The work schedule for this role can include days, nights, and weekends, reflecting the dynamic nature of the entertainment and hospitality industry. For individuals who thrive in interactive, lively settings and enjoy creating fun and memorable moments for others, the Cocktail Server position at Dave & Buster's offers a rewarding career path with opportunities for growth and development within a supportive team-oriented culture.
Job Requirements
- Meet the minimum legal age requirement for serving alcohol in the relevant jurisdiction
- maintain a friendly and approachable demeanor and smile frequently
- be available to work during days, nights, and/or weekends as needed
- function effectively in a lively, fast-paced environment with potential distractions
- read and understand handwritten or printed orders and instructions
- carry trays of drinks weighing up to 20 pounds
- move around the facility and stand for extended periods while serving guests
- walk or stand for the majority of the shift
- reach, bend, stoop, and wipe down surfaces frequently
Job Qualifications
- High school diploma or equivalent
- previous experience in a customer service role preferred
- excellent communication and interpersonal skills
- ability to multitask and work effectively in a fast-paced environment
- knowledge of responsible alcohol service practices
- ability to handle cash and process payments accurately
- strong attention to detail and organizational skills
- positive attitude and friendly demeanor
- team player with the ability to work collaboratively
- ability to stand and walk for extended periods
Job Duties
- Consistently provide outstanding Guest service by delivering a winning combination of drinks, food, and entertainment
- keep your immediate supervisor informed of any issues or significant unusual occurrences, and take prompt corrective action or suggest alternative solutions
- provide timely and efficient beverage service while effectively managing your service flow and communicating necessary information to Guests, fellow Team Members, and Managers
- approach Guests with a warm and enthusiastic attitude while managing various job responsibilities
- smile and acknowledge Guests upon their arrival at their tables or designated areas
- assist Guests with their drink orders, answer questions knowledgeably, and offer suggestions
- serve alcoholic and non-alcoholic beverages accurately and efficiently according to established recipes and standards
- maintain a clean and organized service area, ensuring all necessary supplies are stocked and ready for service
- handle guest payments accurately and responsibly
- verify the identification of Guests to ensure they meet the minimum legal age requirements for alcohol consumption
- monitor Guest alcohol consumption and intervene responsibly when necessary in accordance with company policies and legal regulations
- wish departing Guests farewell, ensuring their satisfaction and inviting them to return
- inform the Manager of any Guest who appears dissatisfied or has a complaint
- adhere to all company policies and procedures regarding responsible alcohol service
- assist in stocking and maintaining beverage inventory for your service area
- ensure cleanliness of guest tables and surrounding areas
- collaborate with other Team Members to ensure smooth and efficient service throughout the venue
- maintain a positive and cooperative working relationship with all company Team Members to foster a harmonious and productive environment
- must meet the minimum legal age requirement for serving alcohol in the relevant jurisdiction
Job Criteria
Experience
No experience required
Job Location
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