Job Overview

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Employment Type

Temporary
Part-time
Hourly
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Compensation

Hourly
Exact $14.00
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Work Schedule

Rotating Shifts
Day Shifts
Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
employee discount
flexible schedule
Retirement Plan
Professional Development

Job Description

Imagine is a renowned global group of passionate creative professionals specializing in designing, producing, and operating engaging exhibitions and attractions worldwide. The company is committed to entertaining, educating, and enlightening audiences through captivating immersive experiences that combine storytelling, hands-on interactivity, and experiential design to create transformative journeys. Imagine’s projects span various themes and narratives, each crafted with care to engage guests deeply and evoke memorable emotions. With a focus on innovation and creativity, Imagine continually pushes the boundaries of exhibition and attraction design to deliver unparalleled experiences that resonate with diverse audiences.

Currently, Imagine is hiring for the position of a Cocktail Server - Steady Extra for two themed venues named the Cabinet and the Lock. These venues are part of Imagine’s immersive entertainment products, where the Cocktail Server plays an integral role in enhancing the guest experience. The Lock is themed as a speakeasy, demanding the server to adopt a no-nonsense attitude while helping to set the secretive and intriguing environment, always mindful of who might be listening. The Cabinet, on the other hand, celebrates worldwide exhibitions featuring pieces and props from various cultures, each with a story that the server helps to share with guests.

The Cocktail Server contributes to the immersive environment by delivering an experience with a focus not only on the taste buds but also on the artistic atmosphere. This role requires a vibrant personality and the ability to engage guests in a manner that complements the themed narrative of each venue. The server will be responsible for taking drink orders, assisting the Mixologist in drink preparation, and ensuring timely and professional service. They will move between both venues, maintaining cleanliness, stocking supplies, handling money per procedure, and monitoring alcohol consumption according to guidelines. The position requires excellent customer service skills, the ability to maintain character-based service, and adherence to company policies.

The Cocktail Server’s role goes beyond typical beverage service; it involves engaging guests as an ambassador of goodwill, participating in customer relations functions, and contributing to the overall ambiance. This role commands a high level of professionalism, friendly interaction, and teamwork with fellow servers, Mixologists, and leadership. The position demands physical stamina, dexterity, and a professional appearance, fitting the immersive theme of the venues.

The hourly pay for this role is set at $14.64, reflecting the importance of the position within Imagine’s experiential entertainment framework. This is an hourly role that offers an exciting opportunity for individuals passionate about serving within uniquely themed environments that blend hospitality with storytelling and interactive entertainment. The opportunity to work in an innovative company like Imagine, known for its creative prowess and dedication to immersive experiences, makes this role attractive for those who enjoy combining service skills with creativity and performance art.

Job Requirements

  • Must be 21 years of age or older
  • One-year previous cocktail server experience required
  • One-year guest service experience required
  • Union Pour Card required
  • High School degree or equivalent is preferred
  • Must have dexterity and ability to learn entertainment/mixology pouring
  • Must be able to pass a math test
  • Must possess excellent customer service and communication skills
  • Must be able to initiate and engage in conversation in a professional and friendly manner
  • Must present a professional and pleasant appearance that guests will find appealing and approachable
  • Must be able to work any day of the week and scheduled shift
  • Must be able to get along with co-workers and work as a team
  • Must present a well-groomed appearance
  • Work requires knowledge of tray service and cocktail ingredients
  • Able to handle multiple types of information and/or perform multiple tasks

Job Qualifications

  • Must be 21 years of age or older
  • One-year previous cocktail server experience required
  • One-year guest service experience required
  • Union Pour Card required
  • High School degree or equivalent is preferred
  • Must have dexterity and ability to learn entertainment/mixology pouring
  • Must be able to pass a math test
  • Must possess excellent customer service and communication skills
  • Must be able to initiate and engage in conversation in a professional and friendly manner
  • Must present a professional and pleasant appearance that guests will find appealing and approachable
  • Must be able to work any day of the week and scheduled shift
  • Must be able to get along with co-workers and work as a team
  • Must present a well-groomed appearance
  • Work requires knowledge of tray service and cocktail ingredients
  • Able to handle multiple types of information and/or perform multiple tasks

Job Duties

  • Greets and welcomes all guests into venue, service delivery based upon character/venue
  • Provides timely cocktail service in a friendly and courteous manner
  • Keeps assigned areas clean and empty of glasses and bottles
  • Constantly looks for service opportunities
  • Responds to and resolves guest complaints
  • Answers guest questions and is knowledgeable about property events and attractions
  • Performs all side work at assigned station, such as, stocking coffee, glasses, sugar, cream and coffee dispenser
  • Provides fast (20 minute or less round time), friendly, professional beverage service to the Lock and the Cabinet
  • Server will move between both rooms
  • Takes drink orders, communicates with Mixologist, assists in the preparation of drinks and presents drinks to guests
  • Maintains clean and stocked workstation
  • Handles money according to procedure
  • Monitors guest consumption of alcohol and intervenes as needed according to guidelines
  • Serves as ambassador of goodwill while working and at customer and public relations functions
  • appears in publicity photos
  • Ensures guests have their two drink menu as required within the Lock, 90 min visit
  • Works well with others, especially with beverage servers, Mixologist, and leadership
  • Provides personalized service and uses guest name
  • Resolves service problems according to guidelines
  • Meets attendance guidelines of the job and adheres to regulatory, departmental and company policies

Job Criteria

Experience

Mid Level (3-7 years)


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