Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible scheduling
Training and development programs
Native American preference in hiring
Job Description
Isleta Resort and Casino is a premier entertainment and hospitality destination located in Albuquerque, New Mexico. The resort offers a dynamic blend of gaming, dining, and live entertainment experiences designed to provide guests with an unforgettable visit. Known for its commitment to excellence and world-class guest service, the Isleta Resort and Casino is a vibrant establishment that caters to a diverse clientele seeking both relaxation and excitement. This Native American-owned resort proudly integrates cultural heritage with modern amenities, ensuring a unique and welcoming environment that emphasizes hospitality, integrity, and respect for all guests and team members.Show More
The role of a Beverage Server at Isleta Resort and Casino is vital to maintaining seamless service and promoting an exceptional guest experience in a fast-paced bar environment. This part-time or full-time position requires candidates to be 21 years or older and involves serving both alcoholic and non-alcoholic beverages to guests across various gaming areas including Table Games and Poker rooms. Beverage servers at Isleta Resort and Casino play a crucial role in upholding the resort's strict guest service standards, fostering a friendly and safe atmosphere where guests feel valued and have access to timely and courteous service.
As a Beverage Server, the individual is expected to contribute positively to guest interactions by providing knowledgeable information about promotions, special events, and drink specials. The position demands vigilance in adhering to all state and federal alcohol regulations to ensure responsible service and the safety of guests. This includes managing orders accurately, handling cash and point of sale (POS) systems efficiently, and maintaining the cleanliness and organization of the cocktail server station. The ideal candidate must demonstrate excellent communication skills, be capable of managing multiple tasks under pressure, and exhibit a high level of integrity and commitment to the casino's organizational goals.
In addition to customer service and operational responsibilities, this role requires flexibility in work hours, including evenings, weekends, and holidays, to meet the fluctuating demands of the casino and resort business. Candidates must be prepared to pass a pre-employment drug test and background check, obtain appropriate state alcohol service certifications, and maintain compliance with the resort's ongoing training and certification programs. The work environment can be dynamic and occasionally challenging, including exposure to noise, lights, and an active setting that may involve interaction with guest grievances or safety concerns.
By joining the team at Isleta Resort and Casino as a Beverage Server, individuals become part of a high-energy workplace that values service excellence, cultural respect, and professional growth. The position offers a unique opportunity to work in an award-winning resort where employees are recognized for their contributions to creating memorable guest experiences. Candidates who are passionate about hospitality, eager to provide outstanding service, and aligned with the resort's commitment to Native American employment preferences will find this role fulfilling and professionally rewarding.Show Less
As a Beverage Server, the individual is expected to contribute positively to guest interactions by providing knowledgeable information about promotions, special events, and drink specials. The position demands vigilance in adhering to all state and federal alcohol regulations to ensure responsible service and the safety of guests. This includes managing orders accurately, handling cash and point of sale (POS) systems efficiently, and maintaining the cleanliness and organization of the cocktail server station. The ideal candidate must demonstrate excellent communication skills, be capable of managing multiple tasks under pressure, and exhibit a high level of integrity and commitment to the casino's organizational goals.
In addition to customer service and operational responsibilities, this role requires flexibility in work hours, including evenings, weekends, and holidays, to meet the fluctuating demands of the casino and resort business. Candidates must be prepared to pass a pre-employment drug test and background check, obtain appropriate state alcohol service certifications, and maintain compliance with the resort's ongoing training and certification programs. The work environment can be dynamic and occasionally challenging, including exposure to noise, lights, and an active setting that may involve interaction with guest grievances or safety concerns.
By joining the team at Isleta Resort and Casino as a Beverage Server, individuals become part of a high-energy workplace that values service excellence, cultural respect, and professional growth. The position offers a unique opportunity to work in an award-winning resort where employees are recognized for their contributions to creating memorable guest experiences. Candidates who are passionate about hospitality, eager to provide outstanding service, and aligned with the resort's commitment to Native American employment preferences will find this role fulfilling and professionally rewarding.Show Less
Job Requirements
- Must be 21 years or older
- must be able to acquire and maintain a Non-Key Gaming License through POIGRA
- must pass pre-employment drug test and background check
- must be flexible with work schedule including evenings, weekends, and holidays
- must maintain all required educational and certification requirements
- must have New Mexico State Alcoholic Beverage Service Certification
- must acquire POIGRA Alcohol Server License
- must be able to lift and move up to 25 pounds
- must be able to sit, stand, or walk for extended periods
- capable of working in smoke-filled environments with exposure to various lights and sounds
- must be on call as needed
- must be able to handle POS and cash accurately
Job Qualifications
- High school diploma or GED preferred
- six months beverage server experience in a high-volume casino or hospitality setting preferred
- three months cash handling experience preferred
- working knowledge of OSHA and alcohol awareness programs
- excellent customer service and interpersonal skills
- ability to operate POS systems
- strong communication skills in English, both written and verbal
- ability to perform basic mathematics
- positive attitude toward guests
- ability to defuse hostile situations with tact
Job Duties
- Maintains and ensures the cocktail server station is clean and orderly
- greets guests and maintains a friendly and inviting atmosphere
- provides information on promotions and special events as requested
- follows SOPs on alcohol service to promote guest safety
- abides by all state, federal, and liquor regulations
- responsible for security and accuracy of assigned checks
- informs management and security of service issues
- takes and fills orders for beverages including special drink requests
- ensures an open and welcoming atmosphere that promotes fun
- occasionally performs other duties as assigned
Job Location
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