Cocktail Runner - Sports & Social Club Louisville

Louisville, KY, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $10.50 - $16.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Job Description

Live! Hospitality is a dynamic and reputable hospitality company known for delivering exceptional guest experiences in fast-paced food and beverage venues. With a commitment to professionalism and excellence, Live! Hospitality sets high standards for its employees in appearance, service, and knowledge, ensuring every guest enjoys an outstanding visit. The company operates in the hospitality sector with a focus on bars, lounges, and cocktail service environments designed to create memorable and enjoyable experiences for patrons. Employing a team-oriented approach, Live! Hospitality fosters a supportive and engaging workplace culture where employees are encouraged to learn, grow, and collaborate to deliver top-tier service continuously.

The role of the Cocktail Runner at Live! Hospitality is essential in maintaining the smooth operation and exceptional service standards of the bar and cocktail lounge areas. Cocktail Runners are responsible for anticipating and accommodating the needs of guests by delivering beverages promptly and professionally while adhering strictly to company protocols and regulatory requirements regarding alcohol service. This position demands a high level of professionalism, excellent communication skills, and a thorough understanding of the establishment's menu, including specialty cocktails, wine, beer, and non-alcoholic options. The Cocktail Runner serves as a crucial link between bartenders, wait staff, and guests, ensuring timely service and maintaining the cleanliness and readiness of the bar area.

This full-time position is ideal for individuals who thrive in fast-paced environments, enjoy working with people, and possess a strong attention to detail and knowledge of drink service etiquette. The Cocktail Runner must be physically capable of handling and transporting heavy items, standing and moving throughout the facility during shifts, and performing various setup, cleaning, and side-work duties as directed by management. Additionally, they should be committed to continuous learning and participation in training sessions to uphold Live! Hospitality’s high standards. Those who take pride in working as part of a team and who portray a positive, professional attitude will find this role rewarding and integral to the overall guest experience. Although salary details are not specified, the employment at Live! Hospitality offers an opportunity to advance within a respected hospitality company while gaining valuable industry experience.

Job Requirements

Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc.)
must be able to efficiently and safely stand and move about the entire facility during each shift
bending, stooping, kneeling, lifting

Job Qualifications

At least 1 year of serving in a fast-paced food and beverage venue
knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred
must meet state legal age requirements
must speak fluent english, other languages preferred
must be courteous, pleasant, and good natured
communication skills are utilized a significant amount of time when interacting with guests, bartender, wait staff, cooks, and supervisors
alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency
may be required to work nights, weekends, and/or holidays

Job Duties

Maintain professional appearance standards as directed in the Live! Hospitality Employee Handbook
anticipate and accommodate all the needs of the guests
use proper service protocol - serving all drinks to the guest’s right, using the right hand
able to carry a tray
able to comprehensively describe all drinks, specialty cocktails, wine and beer
provide professional and exceptional service
ensure delivery of all beverages to the guests
maintain general cleanliness of assigned stations and entire venue
follow supervisor’s instructions, communicate with and support co-workers, be a team player
possess in-depth knowledge of all food and beverage menus
serve all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards
follow all company procedures when providing bottle service
follow proper cash/payment card procedures
comply with Department of Health and company sanitation standards
communicate the needs of the guests to Front-of-House and Heart-of-House support staff, managers and chefs
properly set-up cocktail lounge/bar and side stations, perform side-work and other opening/closing procedures as directed by management including ensuring all lounge furniture is clean and free of debris, performing opening & closing side-work as instructed, reporting all breakage, damage of equipment or furniture immediately to management
attend and participate in daily pre-shift meetings and any training sessions or departmental meetings
learn by listening, observing other team members and sharing knowledge while leading by example
portray a positive and professional attitude
demonstrate knowledge of Live! Hospitality, its partners and the entirety of the estate
work as part of a team and provide help and support to all team members