Co Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $40,100.00 - $56,500.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
work schedule flexibility
Training and Development

Job Description

The hiring establishment is a well-known fast-food restaurant brand, Wendy's, operating in D'Iberville, Mississippi. Wendy's has carved out a strong position in the quick-service restaurant industry by focusing on quality, speed, and customer satisfaction. Known for its signature hamburgers, fresh ingredients, and efficient service, Wendy's operates a wide network of outlets nationwide. The company is committed to maintaining high standards in food quality and customer experience while fostering a positive workplace environment for its employees. As a global leader in the fast-food sector, Wendy's emphasizes continuous improvement in operational efficiency, cost management, and staff development. The brand's commitment to excellence is reflected in how it trains and empowers its team members, ensuring they meet the expectations of both the customers and the company.

The role of Co-Manager at this Wendy's location is a pivotal leadership position responsible for supporting the unit manager in overseeing day-to-day restaurant operations. This role primarily focuses on crew management, including hiring, training, and ongoing development of the store staff. The Co-Manager plays an essential role in driving sales growth by promoting high levels of customer satisfaction and managing operational costs through efficient crew preparation and production practices. Additionally, the Co-Manager monitors food quality, service times, store cleanliness, and overall inventory, ensuring the fast-food outlet delivers a consistent and pleasurable experience to its customers.

As a Co-Manager, the individual will be accountable for maintaining staffing levels, monitoring employee turnover and performance, and ensuring adherence to company policies and safety standards. The role requires balancing administrative duties such as scheduling and crew benefit compliance with hands-on activities like conducting quality control, crew mentoring, and resolving performance issues. The Co-Manager must also follow and enforce procedures related to cash handling, workplace safety, maintenance protocols, and health department regulations. Physical demands include standing for extended periods, lifting heavy supplies, and operating in varying temperature environments such as the restaurant kitchen, freezers, and coolers.

This leadership position is ideal for someone with prior restaurant line operations experience who can perform all restaurant functions capably. The candidate should possess a college degree or equivalent experience in operations, a valid driver's license, and demonstrate strong supervisory skills, especially in crew hiring and training. The Co-Manager role requires a keen eye for efficiency and quality, excellent communication skills, and the ability to create a motivated team atmosphere. This comprehensive responsibility makes the role crucial for the store's profitability, customer service excellence, and employee satisfaction, directly impacting the success of the Wendy's outlet in the community.

Job Requirements

  • College degree or equivalent experience in operations
  • 1 year of line operations experience in the restaurant industry
  • Must be able to perform all restaurant operations positions and functions
  • Ability to stand for long periods without a break
  • Ability to meet requirements of all subordinate positions
  • Possess a valid drivers license
  • Ability to enter and leave vehicle multiple times
  • Ability to conduct physical inspections of all restaurant areas
  • Ability to lift up to 50 lbs
  • Ability to move and inspect all supplies in the restaurant
  • Ability to work in hot and cold environments such as restaurant kitchen, cooler, freezer

Job Qualifications

  • College degree or equivalent experience in operations
  • 1 year of line operations experience in the restaurant industry
  • Must be able to perform all restaurant operations positions and functions
  • Knowledge of Wendy's operating systems and procedures
  • Knowledge of Wendy's policies and procedures related to job responsibilities
  • Knowledge of supervisory practices
  • Knowledge of interviewing practices
  • Knowledge of crew orientation and training program
  • Strong leadership and communication skills
  • Ability to manage multiple tasks and prioritize
  • Proficiency in crew scheduling and administrative duties
  • Ability to enforce company policies and safety standards

Job Duties

  • Builds sales by promoting customer satisfaction
  • manages costs by monitoring crew prep, production, and procedures execution
  • tracks waste levels using established procedures and monitoring crew
  • communicates to unit manager any problems in sales and profit related to shift management
  • assists unit manager in executing store sales and profits plan
  • monitors food costs to eliminate waste and theft
  • hires, trains and terminates crew members to ensure adequate coverage
  • utilizes work opportunity tax credit
  • monitors crew turnover rate and causes
  • makes recommendations to the unit manager
  • monitors product quality during shift by talking with customers and managing crew performance
  • takes service times and determines efficiency
  • trains crew to respond promptly to customer needs and in customer courtesy
  • takes corrective action with crew to improve service times
  • trains crew to solicit feedback to determine customer satisfaction
  • establishes and communicates daily service goals
  • trains crew to maintain store cleanliness and follows store cleaning plan
  • directs crew to correct cleaning deficiencies
  • trains crew in new products
  • assists unit manager in training new assistant managers
  • trains crew using orientation and training process
  • trains new crew in initial position skills
  • cross-trains crew as necessary for efficient coverage
  • recognizes high-performing crewmembers
  • follows flowcharts to ensure prep and production goals
  • monitors inventory levels
  • maintains security of cash, product and equipment
  • follows store priorities and plans
  • ensures proper execution of standards and procedures when managing shifts
  • manages shift to quality, service, cleanliness level of 80 percent or better
  • takes appropriate action when problems are anticipated or identified
  • follows procedures outlined in the operations manual
  • maintains safe working conditions
  • follows company policy for cash control
  • reports accidents
  • follows procedures for resolving operational health inspections
  • manages shifts using guidelines
  • performs administrative duties as required by the unit manager
  • writes crew schedule
  • complies with company standards for crew benefits
  • follows preventative maintenance program
  • trains and monitors crew to maintain equipment
  • reports and tracks maintenance problems
  • uses consistent practices managing performance problems
  • manages crew to maximize retention
  • follows grievance process
  • executes plans to reduce crew turnover
  • provides consistent crew communication
  • provides priorities and task assignments
  • mentors crewmembers interested in leadership
  • creates atmosphere that fosters teamwork and motivation
  • takes corrective action in response to performance problems
  • conducts crew performance reviews on time

Job Criteria

Experience

Mid Level (3-7 years)


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