ClubLife Concierge

Hollywood, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Flexible work schedule

Job Description

ClubLife Concierge is part of a prestigious private club dedicated to providing exceptional experiences for its members. The club prides itself on fostering a warm and welcoming environment where luxury meets personalized service. As a leader in the hospitality industry, the club emphasizes a community-oriented atmosphere, where members enjoy access to premier amenities, exclusive events, and incomparable customer care. Known for its attention to detail and commitment to excellence, the club has established a reputation for delivering unforgettable Member experiences through dedicated staff and innovative programs.

The role of the ClubLife Concierge is pivotal within the Member Experience Team... Show More

Job Requirements

Minimum of one-year experience in hospitality business or a similar role
Strong communication skills
Ability to work well under pressure
Strong organizational skills
Attention to detail
Competent with Microsoft Office Suite
Adaptable to new technology
Positive attitude and team player
Ability to multitask and prioritize

Job Qualifications

Minimum of one-year experience in hospitality business or a similar role
Service oriented mindset
Strong communication skills including verbal, written, phone, text, and social media
Strong organizational skills and attention to detail
Positive phone demeanor
Excellent listening skills
Proficient in Microsoft Office Suite including Word, Outlook, and Excel
Adaptable to new technology
Positive attitude and teamwork skills
Ability to multitask and prioritize time effectively

Job Duties

Communicate ClubLife through all channels and take care of members needs as it relates to reservations, inquiries, preferences
Speak to members on various topics and promote Member events, gatherings, facilities, services, and experiences
Build relationships and reports with members and guests and execute key ClubLife project work including birthday campaigns, reservations follow-up, and invitation to signature events
Provide warm welcomes and fond farewells with name recognition and connection
Direct members and guests to their destinations within the Club and create Magic Moments proactively
Inform members and guests of Club services, features, upcoming events, room locations, and amenities both in person and over the phone
Assist members in scheduling appointments and reservations for Club programs and services
Maintain cleanliness and order in lobby, front entrance, workstation, and surrounding areas
Accommodate requests for business services including faxing, copying, mailing, and other concierge services
Support Member Experience initiatives such as Club Newsletter, Message on hold, website calendar, event announcements, and outbound calls
Seat guests
Adhere to all company, club, and department standards of operations, policies, and procedures
Conduct oneself professionally and respectfully
Work safely
Participate in daily line-ups and other requested activities
Maintain a neat uniform and grooming in accordance with Club standards
Be flexible and adaptable to changing members and guest needs
Understand and implement service recovery procedures
Notify GM or department heads of member or guest complaints and rectify using service recovery
Assume various responsibilities as needed and requested

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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