Club Level Manager, American Family Field

Delaware North Sportservice is a leading hospitality and food service company known for its commitment to delivering exceptional guest experiences in various venues across the United States. At American Family Field in Milwaukee, Wisconsin, the company operates concessions, premium dining services, suites, clubs, and all-inclusive areas for one of Major League Baseball's iconic stadiums, home to the Milwaukee Brewers. Delaware North's culinary approach integrates partnerships with local vendors to enhance the food and beverage offerings, reflecting Milwaukee's rich culinary heritage. Beyond the stadium, Delaware North's footprint extends to hotels, casinos, national parks, and sports arenas, embodying a global legacy of over 100 years as a family-owned company with a diverse portfolio focused on hospitality excellence. Known for fostering career growth and a supportive work environment, Delaware North invests in its employees' professional development, offering flexible roles that cater to various interests in the hospitality industry.Employment Type: Full-timeSalary Range: $43,888 - $54,100 per year, with an annual bonus plan or uncapped sales incentives available.Delaware North Sportservice is currently looking for a Club Level Manager to join their dynamic team at American Family Field in Milwaukee. This role involves working as an Assistant Suites Manager, playing a crucial part in overseeing the day-to-day operations within the suites department. The position reports directly to the Suites Manager and requires a proactive, observant manager dedicated to maintaining high standards of guest service. The Club Level Manager will engage closely with a talented team to ensure every event offers a memorable guest experience. Duties encompass coordinating food setup and preparation, supervising team activities, and enforcing premium service standards based on Delaware North's customer service platform. Additionally, the manager is responsible for hiring, training, coaching, and scheduling team members to maintain seamless suite operations. The role demands efficient inventory management, including ordering and purchasing products while controlling costs and maintaining quality. Financial oversight includes verifying sales reporting, cash handling, and payroll accounting, alongside preparing operational and cost reports. Flexibility is vital, as the role involves working days, evenings, split shifts, holidays, weekends, and events. Candidates do not require a college degree but must bring at least one year of direct food and beverage experience coupled with supervisory experience. Familiarity with standard food and beverage equipment, strong communication skills, basic math proficiency, and organizational ability are essential. Experience with Clover point-of-sale systems is preferred. This role offers an enriching opportunity to be part of a globally recognized hospitality legacy while contributing to a local Milwaukee sports landmark's vibrant guest experience.