Club Level Concierge

Renaissance Nashville Hotel, located at 611 Commerce St, Nashville, Tennessee, is a distinguished establishment within the hospitality industry operating under the renowned Marriott International brand. This full-service hotel caters to both business and leisure travelers, offering a blend of comfort, culture, and contemporary style that reflects the vibrant city of Nashville. Renaissance Nashville Hotel is part of the prestigious Renaissance Hotels portfolio, which is dedicated to providing unique guest experiences that emphasize local culture and create memorable stays for all visitors.

The role being offered is a full-time, non-management position within the Rooms and Guest Services Operations category, specifically focusing on the club lounge area. This role involves maintaining an exceptional standard of service, safety, and ambiance for guests using the club lounge. Responsibilities include controlling seat availability, ensuring the bar and lounge furniture are clean and well-maintained, preparing and serving a variety of beverages including alcoholic drinks, and managing supplies such as ice, glassware, and provisions. An essential part of this job is anticipating the needs of the lounge and communicating the need for resupply promptly. The position also requires completion of opening and closing tasks, securing liquor and other valuables in the bar and storage areas, maintaining accurate departmental records, and coordinating with kitchen staff for special food requests.

Maintaining company policies and procedures is crucial, alongside ensuring a professional appearance and confidentiality regarding proprietary information. The role calls for excellent guest relations skills, including greeting and recognizing guests according to company standards, providing personalized service, assisting guests with disabilities, and expressing genuine appreciation for guest patronage. Communication skills are vital, as this role involves the use of clear and professional language with colleagues and guests, proper telephone etiquette, and accurate preparation and review of written documents. Collaborative teamwork is also emphasized to attain common goals and uphold quality assurance standards.

Physically, the role involves moving, lifting, transporting objects weighing up to 25 pounds, and standing or walking for extended periods. Candidates should expect to perform reasonable additional duties as requested by supervisors. This position pays $18.00 per hour, reflecting the company's commitment to fair and competitive compensation. As part of Marriott International, Renaissance Nashville Hotel actively promotes equal employment opportunities and diversity within the workplace, fostering an inclusive environment that values each associate’s unique background and experience.