Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $25.79
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Diversity and inclusion support
Job Description
Sheraton Grand Chicago Riverwalk is a distinguished hotel located in the heart of Chicago, Illinois, offering guests an unparalleled hospitality experience. As part of the Marriott International family, Sheraton is known worldwide for its commitment to excellence, embracing diversity, and creating a welcoming atmosphere where every guest feels valued. The Sheraton Grand Chicago Riverwalk provides an urban retreat offering modern amenities, exceptional service, and a prime location along Chicago's scenic riverwalk. This hotel caters to a diverse clientele including business travelers, tourists, and local guests looking for a premium stay.
Joining Sheraton means becoming part of a global community with a strong legacy dating back to 1937. Employees are encouraged to bring their authentic selves to work while collaborating with a team that values culture, talent, and personal development. Sheraton fosters a sense of belonging in over 400 communities worldwide and is dedicated to creating engaging experiences for guests through attentive and personalized service.
The role available is a part-time position within the Rooms & Guest Services Operations team at the Sheraton Grand Chicago Riverwalk. This non-management role is centered around ensuring the smooth functioning of the club lounge area, maintaining cleanliness, and providing exceptional guest service. The position offers competitive pay at $25.79 per hour and requires availability on both weekends and weekdays, emphasizing flexibility.
The main responsibilities include managing seat availability and guest well-being in the club lounge, preparing and serving a variety of beverages including hot, cold, and alcoholic drinks, and maintaining inventory levels such as ice, glassware, and supplies. The role demands proactive communication regarding restocking needs and strict adherence to safety and security protocols for beverages and storage areas. Additionally, this position involves completing opening and closing tasks, handling kitchen utensils and dishwashing duties when necessary, and accurately documenting department information.
The ideal candidate will anticipate guests’ needs, assist individuals with disabilities, and engage guests with a genuine appreciation. The role involves communicating clearly and professionally, both verbally and in written forms, and adhering to company standards at all times. Physical demands include the ability to move, lift, and carry objects weighing up to 25 pounds and to stand, sit, or walk for extended periods.
Sheraton International values diversity and equal opportunity, encouraging individuals from all backgrounds to apply and ensuring a workplace free from discrimination. The company offers a variety of benefits aimed at supporting employees' well-being, career development, and overall quality of life.
This opportunity is ideal for individuals seeking to work in a dynamic, guest-focused environment within a renowned global brand. It offers the chance to be part of a dedicated team, delivering memorable experiences while growing professionally in the hospitality industry. If you are passionate about service, teamwork, and creating an inviting ambiance for guests, this role at Sheraton Grand Chicago Riverwalk could be your next rewarding career step.
Joining Sheraton means becoming part of a global community with a strong legacy dating back to 1937. Employees are encouraged to bring their authentic selves to work while collaborating with a team that values culture, talent, and personal development. Sheraton fosters a sense of belonging in over 400 communities worldwide and is dedicated to creating engaging experiences for guests through attentive and personalized service.
The role available is a part-time position within the Rooms & Guest Services Operations team at the Sheraton Grand Chicago Riverwalk. This non-management role is centered around ensuring the smooth functioning of the club lounge area, maintaining cleanliness, and providing exceptional guest service. The position offers competitive pay at $25.79 per hour and requires availability on both weekends and weekdays, emphasizing flexibility.
The main responsibilities include managing seat availability and guest well-being in the club lounge, preparing and serving a variety of beverages including hot, cold, and alcoholic drinks, and maintaining inventory levels such as ice, glassware, and supplies. The role demands proactive communication regarding restocking needs and strict adherence to safety and security protocols for beverages and storage areas. Additionally, this position involves completing opening and closing tasks, handling kitchen utensils and dishwashing duties when necessary, and accurately documenting department information.
The ideal candidate will anticipate guests’ needs, assist individuals with disabilities, and engage guests with a genuine appreciation. The role involves communicating clearly and professionally, both verbally and in written forms, and adhering to company standards at all times. Physical demands include the ability to move, lift, and carry objects weighing up to 25 pounds and to stand, sit, or walk for extended periods.
Sheraton International values diversity and equal opportunity, encouraging individuals from all backgrounds to apply and ensuring a workplace free from discrimination. The company offers a variety of benefits aimed at supporting employees' well-being, career development, and overall quality of life.
This opportunity is ideal for individuals seeking to work in a dynamic, guest-focused environment within a renowned global brand. It offers the chance to be part of a dedicated team, delivering memorable experiences while growing professionally in the hospitality industry. If you are passionate about service, teamwork, and creating an inviting ambiance for guests, this role at Sheraton Grand Chicago Riverwalk could be your next rewarding career step.
Job Requirements
- weekends and weekdays open availability preferred
- ability to stand, sit, or walk for extended periods
- ability to move, lift, and carry objects weighing up to 25 pounds
- adherence to company policies and procedures
- professional appearance and cleanliness
- strong communication skills
- ability to work in a team environment
- commitment to guest service excellence
Job Qualifications
- high school diploma or equivalent, general educational development (GED), no prior related work experience required, no supervisory experience required, no license or certification required
Job Duties
- Control seat availability, service, security, and guest well-being in the club lounge
- maintain cleanliness of bar, bar furniture, tables, and other instruments
- prepare and serve hot, cold, and alcoholic beverages
- stock ice, glassware, and provisions
- anticipate resupply needs and communicate immediately
- wash dishes and kitchen utensils as needed
- complete opening and closing tasks
- requisition necessary supplies from storage to bar area
- secure liquors, beers, wines, refrigerators, cabinets, and storage areas
- document relevant information in department records
- anticipate extra food needs and communicate special requests to kitchen
- report accidents, injuries, and unsafe working conditions to manager
- comply with company policies and procedures, ensure uniform and appearance are clean and professional, maintain confidentiality of proprietary information and protect company assets
- greet guests according to company standards, anticipate and respond to service needs, assist persons with disabilities, and express genuine appreciation to guests
- communicate clearly and professionally, prepare and review written documents accurately and completely, and handle phones using proper protocol
- cultivate and maintain positive working relationships with others and support the team to achieve common goals
- adhere to quality assurance expectations and standards
- move, lift, transport, push, pull, and position objects up to 25 pounds
- stand, sit, or walk for extended periods
- perform other reasonable job duties as requested by supervisors
Job Criteria
Experience
No experience required
Job Location
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