Clinical Receptionist, Yale Health

Yale University, a prestigious Ivy League institution located in New Haven, Connecticut, is renowned globally for its commitment to academic excellence, research innovation, and community service. Established in 1701, Yale has evolved into a comprehensive university with a diverse faculty and student body. As part of its broad array of services to the Yale community, the university operates Yale Health, a multidisciplinary health maintenance organization founded in 1971 to provide high-quality healthcare services specifically to Yale's faculty, staff, students, and their families. Yale Health serves over 50,000 members from diverse backgrounds, representing every U.S. state and many countries worldwide. The facility is situated at 55 Lock Street in New Haven and consists of a state-of-the-art 144,000 square foot medical center featuring over 90 exam rooms, an Acute Care department, a 15-bed inpatient facility with specialized negative pressure rooms, advanced diagnostic imaging suites including MRI, CT scans, x-ray, and ultrasound services, and a comprehensive retail pharmacy.

The Clinical Receptionist role at Yale Health is a pivotal position within the Clinical Reception Team, which is tasked with delivering seamless, coordinated, and compassionate patient care from the moment patients interact with the medical facility. This full-time position primarily supports the Acute Care department while also providing essential coverage in other clinical areas, adapting to the operational needs of the health center. The role requires excellent interpersonal and communication skills to effectively manage patient inquiries, reception desk duties, and schedule appointments within the Epic clinical scheduling system. Responsibilities extend to answering telephone calls, greeting patients and visitors, ensuring accurate scheduling of appointments, managing complex patient scheduling needs, and supporting reception tasks through electronic health platforms such as MyChart. The Clinical Receptionist is also involved in data gathering, reporting, and collaborating with clinical leadership to optimize workflow and patient service experiences.

This position operates on a full-time schedule, typically from 8:00 am to 4:00 pm, five days a week with rotation over seven days including occasional early mornings, evenings, weekends, and holiday shifts depending on departmental requirements. Candidates must demonstrate exemplary attendance, punctuality, and reliability as well as the ability to work effectively in a fast-paced, high-volume environment with diverse populations. Proficiency in critical thinking, organizational skills, and electronic medical record systems are essential, with a preferred emphasis on experience using Epic. Additional healthcare worker requirements include compliance with health mandates such as vaccinations and screenings relevant to exposure risks within clinical environments.

This role is classified within Yale’s bargaining unit L34, Labor Grade C, with a competitive hourly wage of $28.43. Yale University fosters an inclusive work environment committed to equal opportunity and diversity, encouraging applications from a broad range of qualified candidates. The institution maintains a tobacco-free campus and ensures background screening and health compliances are fulfilled prior to employment. Overall, this role at Yale Health offers a unique opportunity to contribute to an esteemed healthcare environment situated within a leading educational institution, enhancing patient experiences and supporting the university’s mission to improve community health outcomes through dedicated service and innovative care.