Clinical Guest Coordinator

Des Moines, IA, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Range $21.00 - $35.00

Benefits

competitive pay

Health Insurance

Dental Insurance

Paid Time Off

Paid holidays

401(k) with Company Match

Profit-sharing

Employee Discounts

Job Description

Iowa Ortho is a renowned physician-owned orthopedic clinic and surgery center dedicated to providing exceptional medical care to the people of central Iowa. Known as a Center of Excellence in orthopedic care, Iowa Ortho boasts a state-of-the-art facility that embraces the latest advancements in medical technology to deliver gold-standard healthcare services. The clinic prioritizes innovative practices, excellent patient care, and a team-oriented environment, fostering a culture that encourages professional growth and continuous learning. Iowa Ortho values diversity, inclusion, and equal opportunity, ensuring a supportive workplace where each team member can thrive and contribute to patient-centered care.

The role of... Show More

Job Requirements

High school diploma
knowledgeable of basic computer operations
excellent organization and customer services skills
minimum of one year office experience in a medical setting preferred
ability to project a professional image
maintains patient confidentiality and strong sense of ethics
ability to communicate and collaborate with a variety of teams and individuals
working knowledge and ability to apply professional standards in job situations
strong organizational, prioritizing and analytical skills
strong customer service orientation
ability to make independent decisions when circumstances warrant
working knowledge of personal computer and software applications used in job functions

Job Qualifications

High school diploma
knowledge of basic computer operations
excellent organization and customer service skills
minimum of one year office experience in a medical setting preferred
ability to project a professional image and maintain patient confidentiality
ability to communicate and collaborate with a variety of teams and individuals
working knowledge and ability to apply professional standards in job situations
strong organizational, prioritizing, and analytical skills
strong customer service orientation
ability to make independent decisions when circumstances warrant
working knowledge of personal computer and software applications used in job functions

Job Duties

Greet individuals entering the premises
provide directions, answer questions, and meet a variety of customer service needs
perform receptionist duties including signing patients in, collecting co-pays, taking new referral information, faxing information, handling phone calls, computer operations, and email etiquette
schedule patients for clinics and make reminder calls
receive referrals from various sources and complete appropriate paperwork
communicate and provide information internally and externally to assist organizational operations and effective service
manage clinician scheduling to ensure optimal productivity standards
manage point-of-service collections such as co-pays, co-insurances, deductibles, and self-pay
proactively identify ways to improve job function and collaborate with supervisors and team members to implement improvements

Job Location

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