Clinical Concierge - Urgent Care - Full time, Days

Lewisville, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Rotating Shifts

Weekend Shifts

Benefits

401k

PTO

Medical insurance

Dental Insurance

Paid parental leave

flex spending

Tuition Reimbursement

Job Description

Texas Health Breeze Urgent Care is part of the Texas Health Resources system, one of the largest and most respected health systems in the Dallas Fort Worth area. Specializing as an urgent care provider, Texas Health Breeze offers comprehensive treatment for a wide range of minor illnesses and injuries, including allergies, earaches, sprains, and strains. Their centers are designed with the needs of North Texans in mind, providing convenient, affordable, and accessible healthcare. They are open from 8 a.m. to 8 p.m., 365 days a year, ensuring that patients receive timely care without the extended wait times often associated with emergency rooms or traditional doctor's offices. The organization is known for its dedication to clinical excellence and patient satisfaction, backed by strong leadership and recognition, such as the Commission on Ambulatory and Urgent Care Quality (CAUCQ) Specialty Training Commendation.

The Clinical Concierge Medical Assistant (MA) or Licensed Vocational Nurse (LVN) role based in Lewisville, Texas, is a pivotal position within Texas Health Breeze Urgent Care. This full-time role involves working three 12-hour shifts per week, including rotating days, weekends, and holidays, with work hours spanning from 7:45 a.m. to 8:15 p.m. The position requires flexibility as it floats across multiple urgent care locations within the Texas Health system.

As a Clinical Concierge MA/LVN, you will be responsible for guiding patients and their accompanying guests through the entire urgent care visit. Your role will improve patient throughput and ensure the delivery of clinical excellence by performing various clinical functions such as assisting providers with care and treatment, conducting laboratory testing, and managing patient registrations and discharges. You will be expected to maintain competency across multiple positions on a rotating basis and collaborate closely with the site manager, providers, and clinical staff.

This role emphasizes exceptional customer service, professionalism, and empathy to foster trust and comfort for patients while maintaining the highest standards of care. You will also play a crucial role in emergency situations by recognizing and responding to emergent patient needs through Basic Life Support (BLS) and oxygen administration.

Texas Health Breeze Urgent Care prides itself on its award-winning service, including distinctions such as Best in DFW 2024 by Dallas Morning News and other regional recognitions. Working here means joining a supportive, team-oriented environment with robust opportunities for personal and professional growth. The organization also offers comprehensive benefits, including 401k, paid time off, medical and dental insurance, paid parental leave, and tuition reimbursement, further enriching the working experience.

In this role, you will be supported through specialized training that grants over 20 contact hours during orientation, which can be applied toward renewing your medical assistant certification. You will be part of a high-performing team recognized for their clinical training excellence and commitment to improving urgent care experiences across the community. This opportunity is ideal for those passionate about patient care, clinical precision, and continuous professional development within a respected health system.

Choose Texas Health Breeze Urgent Care to advance your healthcare career where you can make a meaningful impact on patients' lives every day and be part of a recognized leader in ambulatory and urgent care services.

Job Requirements

H.S. diploma or equivalent
Successful completion of a Medical Assistant education program or Vocational Nurse program
6 months of clinical experience as LVN, MA, CNA, or equivalent or completion of THR MA externship training
Certified or registered medical assistant or Licensed Vocational Nurse in Texas upon hire
BCLS certification within 30 days of hire
THR Urine Drug Collector training within 30 days of hire
Ability to work rotating days, weekends, and holidays
Flexibility to float across multiple urgent care locations

Job Qualifications

H.S. diploma or equivalent
Successful completion of a Medical Assistant education program certified or registered medical assistant or other successful completion of a Vocational Nurse program
6 months of previous health care facility clinical experience as a LVN, MA, CNA, or other patient care experience or completion of an internal THR MA externship training program in lieu of experience
Previous experience with electronic health record preferred
Certified or registered medical assistant in lieu of the completion of a Medical Assistant education program Req or LVN - Licensed Vocational Nurse State of Texas, if LVN upon hire
BCLS - Basic Cardiac Life Support maintained every 2 years and required prior to providing independent patient care within 30 days of hire
THR Urine Drug Collector training (Maintained every 5 years and required prior to providing independent care) within 30 days of hire

Job Duties

Collects identification and payor related documentation, conducts registration using EPIC workflow
Measures and documents vitals and communicates the resulting data to the consumer and provider, including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level
Documents chief complaint, allergies, health history, and current medications accurately in EPIC for review by provider
Performs and documents laboratory testing and collections per provider orders and/or standard operating procedures, to include venipuncture with prior venipuncture competency check-off
Administers and documents oral and intramuscular medication using the appropriate medication verification workflow
Assists provider with procedures to include, but not limited to maintaining sterile field, laceration repair, I&D, and application of ortho-goods and assists with ortho-glass application
Behave in a professional and empathetic manner to build trust, comfort, understanding, and relationships with consumers and secondary guest(s) and in-line with patient experience standards
Welcomes the consumer and secondary guest(s) to the center (including eye contact, smile, greeting, and personal introduction) and inquires about the purpose and nature of the visit
Recognizes and notifies provider immediately of emergent patients, performs BLS, provides oxygen administration, and assists provider with emergency care
Schedules primary care referrals for consumers
Maintains office supplies, medical supplies, and medications at appropriate par levels as assigned
Performs quality checks throughout out the facility per established policies and procedures
Other duties as assigned