Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
401k
PTO
Medical insurance
Dental Insurance
Paid parental leave
Flexible spending account
Tuition Reimbursement
Student Loan Forgiveness
Job Description
Texas Health Breeze Urgent Care is a premier urgent care provider strategically located throughout the Dallas-Fort Worth area, including a key location at 2100 N. Collins St., Suite 120, Arlington, Texas. As part of the Texas Health Resources (THR) system, one of the largest and most respected healthcare networks in North Texas, Texas Health Breeze brings high-quality, convenient, and compassionate urgent care services to local communities. This center is designed to address a broad spectrum of minor illnesses and injuries such as allergies, earaches, sprains, and strains. It operates 365 days a year from 8 a.m. to 8 p.m., offering accessible care when patients need it most without the extended wait times often associated with emergency rooms or traditional doctor’s offices.
The Clinical Concierge MA/LVN role at Texas Health Breeze Urgent Care plays an integral part in the patient care team. This full-time position requires working three 12-hour shifts weekly, including rotating days, weekends, and holidays, from 7:45 AM to 8:15 PM. The Clinical Concierge acts as the primary guide for patients and their accompanying guests, ensuring each visit is smooth and positive from registration to discharge. By maximizing throughput and supporting clinical excellence, the Concierge helps foster a welcoming environment that prioritizes patient comfort and trust.
This position requires a blend of clinical skills and exceptional customer service capabilities. The Clinical Concierge is responsible for performing a wide range of clinical duties such as measuring and documenting vital signs, assisting healthcare providers with treatments and procedures, collecting lab specimens, and administering medications according to medical protocols. Additionally, patient registration, payment collection, scheduling referrals, and maintaining medical and office supplies fall under this role’s purview. Being adaptable and able to float across multiple Texas Health Urgent Care locations is also necessary, ensuring flexible service delivery where it’s needed.
Texas Health Breeze Urgent Care is recognized for quality and patient-centered care, having received numerous prestigious awards such as the 2024 Dallas Morning News Gold Award for Best Urgent Care/Walk-in Clinic and recognition as a finalist in the Star Local Media Plano and Southlake Style Reader’s Choice Awards. The clinical staff benefits from a supportive team environment emphasizing ongoing education, innovation in nursing practice, and a strong Unit Based Council which provides opportunities for professional growth and leadership involvement. The organization embraces a culture dedicated to excellence, backed by the Commission on Ambulatory and Urgent Care Quality Specialty Training Commendation which highlights specialized training and commitment to the outstanding patient experience.
Joining Texas Health Breeze as a Clinical Concierge means becoming part of a highly respected healthcare team with access to comprehensive benefits such as 401k, paid time off (PTO), medical and dental insurance, paid parental leave, flexible spending accounts, tuition reimbursement, and student loan forgiveness programs. The role also includes unique opportunities for career development including earning contact hours during orientation that can be applied toward renewing professional medical assistant certification. Those passionate about making a meaningful difference in community health will find this position rewarding and fulfilling, working in a dynamic urgent care environment committed to improving health outcomes for North Texans.
The Clinical Concierge MA/LVN role at Texas Health Breeze Urgent Care plays an integral part in the patient care team. This full-time position requires working three 12-hour shifts weekly, including rotating days, weekends, and holidays, from 7:45 AM to 8:15 PM. The Clinical Concierge acts as the primary guide for patients and their accompanying guests, ensuring each visit is smooth and positive from registration to discharge. By maximizing throughput and supporting clinical excellence, the Concierge helps foster a welcoming environment that prioritizes patient comfort and trust.
This position requires a blend of clinical skills and exceptional customer service capabilities. The Clinical Concierge is responsible for performing a wide range of clinical duties such as measuring and documenting vital signs, assisting healthcare providers with treatments and procedures, collecting lab specimens, and administering medications according to medical protocols. Additionally, patient registration, payment collection, scheduling referrals, and maintaining medical and office supplies fall under this role’s purview. Being adaptable and able to float across multiple Texas Health Urgent Care locations is also necessary, ensuring flexible service delivery where it’s needed.
Texas Health Breeze Urgent Care is recognized for quality and patient-centered care, having received numerous prestigious awards such as the 2024 Dallas Morning News Gold Award for Best Urgent Care/Walk-in Clinic and recognition as a finalist in the Star Local Media Plano and Southlake Style Reader’s Choice Awards. The clinical staff benefits from a supportive team environment emphasizing ongoing education, innovation in nursing practice, and a strong Unit Based Council which provides opportunities for professional growth and leadership involvement. The organization embraces a culture dedicated to excellence, backed by the Commission on Ambulatory and Urgent Care Quality Specialty Training Commendation which highlights specialized training and commitment to the outstanding patient experience.
Joining Texas Health Breeze as a Clinical Concierge means becoming part of a highly respected healthcare team with access to comprehensive benefits such as 401k, paid time off (PTO), medical and dental insurance, paid parental leave, flexible spending accounts, tuition reimbursement, and student loan forgiveness programs. The role also includes unique opportunities for career development including earning contact hours during orientation that can be applied toward renewing professional medical assistant certification. Those passionate about making a meaningful difference in community health will find this position rewarding and fulfilling, working in a dynamic urgent care environment committed to improving health outcomes for North Texans.
Job Requirements
- High school diploma or equivalent
- Successful completion of a Medical Assistant education program Certified or Registered Medical Assistant or other Vocational Nurse program
- Six months of previous health care facility clinical experience as LVN, MA, CNA, or other patient care experience or completion of internal THR MA externship training program in lieu of experience
- Certified or Registered Medical Assistant or Licensed Vocational Nurse State of Texas upon hire
- Basic Cardiac Life Support certification within 30 days of hire
- THR Urine Drug Collector training within 30 days of hire
Job Qualifications
- High school diploma or equivalent
- Successful completion of a Medical Assistant education program Certified or Registered Medical Assistant or Vocational Nurse program completion
- Six months of previous healthcare facility clinical experience as LVN, MA, CNA, or equivalent patient care experience or completion of internal THR MA externship program
- Certified or Registered Medical Assistant or Licensed Vocational Nurse (LVN) State of Texas upon hire
- Basic Cardiac Life Support (BCLS) certification maintained every 2 years and required within 30 days of hire
- THR Urine Drug Collector training maintained every 5 years and required within 30 days of hire
- Previous experience with electronic health records preferred
Job Duties
- Collects identification and payor related documentation, conducts registration using EPIC workflow
- Measures and documents vitals and communicates data to the consumer and provider including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level
- Documents chief complaint, allergies, health history, and current medications accurately in EPIC for review by provider
- Performs and documents laboratory testing and collections per provider orders including venipuncture with competency check-off
- Administers and documents oral and intramuscular medication using appropriate medication verification workflow
- Assists provider with procedures including maintaining sterile field, laceration repair, I&D, application of ortho-goods and ortho-glass
- Behaves professionally and empathetically to build trust, comfort, and relationships with patients and guests
- Welcomes patients and guests to the center with eye contact, smile, greeting and personal introduction
- Recognizes and notifies provider immediately of emergent patients, performs BLS, provides oxygen administration, and assists provider with emergency care
- Schedules primary care referrals for consumers
- Maintains office supplies, medical supplies, and medications at appropriate par levels
- Performs quality checks throughout the facility per established policies and procedures
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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