Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
401k
PTO
Medical
Dental
Paid parental leave
flex spending
Tuition Reimbursement
Student Loan Forgiveness
Job Description
Texas Health Breeze Urgent Care is a dedicated healthcare provider serving the North Texas community with a commitment to delivering high-quality, accessible urgent care services. Established with the needs of North Texans in mind, Texas Health Breeze Urgent Care offers care for a variety of minor illnesses and injuries including allergies, earaches, sprains, and strains. Operating every day of the year from 8 a.m. to 8 p.m., the centers are designed to provide easy access to medical care with minimal wait times and the convenience of most patients being able to leave with medication in hand. Supported by Texas Health, one of the region’s largest and most respected health systems, Texas Health Breeze Urgent Care is expanding rapidly, with plans to open 20 locations across the Dallas-Fort Worth area by summer 2021.
Texas Health Breeze Urgent Care has garnered numerous accolades reflecting its superior service, including the Best in DFW 2024 Dallas Morning News Gold Award, Star Local Media Plano 2024 Finalist, and Reader’s Choice Awards in multiple cities. It has also earned the Commission on Ambulatory and Urgent Care Quality (CAUCQ) Specialty Training Commendation, a prestigious recognition that highlights its excellence in clinical training and patient experience.
The Clinical Concierge role at Texas Health Breeze Urgent Care is integral to providing an exceptional patient experience by guiding patients and their guests through their visit from registration to discharge. This full-time position is based in Fort Worth, Texas, and involves floating across multiple Texas Health Urgent Care locations. The work schedule includes three 12-hour shifts per week, covering rotating days, weekends, and holidays, with operational hours between 7:45 a.m. and 8:15 p.m.
As a Clinical Concierge, you will perform a variety of clinical and administrative tasks aimed at enhancing patient throughput and clinical excellence. Your responsibilities will include patient registration, documentation, vital sign measurement, laboratory testing, diagnostic x-rays, and assisting providers with various clinical procedures. You will also play a key role in maintaining a welcoming and professional environment that fosters trust and comfort for patients and their secondary guests. This position requires proficient use of electronic health records, particularly EPIC, and a strong commitment to patient-centered care.
By joining Texas Health Breeze Urgent Care as a Clinical Concierge, you become part of a dynamic, supportive team dedicated to delivering outstanding healthcare services. You will have access to comprehensive training and professional development opportunities, including earning contact hours towards renewing medical assistant certification. The culture emphasizes nursing education, research, innovation, and strong team collaboration within a Unit Based Council format. Additional benefits contribute to a fulfilling work-life balance and ongoing career growth within Texas Health’s network.
Texas Health Breeze Urgent Care has garnered numerous accolades reflecting its superior service, including the Best in DFW 2024 Dallas Morning News Gold Award, Star Local Media Plano 2024 Finalist, and Reader’s Choice Awards in multiple cities. It has also earned the Commission on Ambulatory and Urgent Care Quality (CAUCQ) Specialty Training Commendation, a prestigious recognition that highlights its excellence in clinical training and patient experience.
The Clinical Concierge role at Texas Health Breeze Urgent Care is integral to providing an exceptional patient experience by guiding patients and their guests through their visit from registration to discharge. This full-time position is based in Fort Worth, Texas, and involves floating across multiple Texas Health Urgent Care locations. The work schedule includes three 12-hour shifts per week, covering rotating days, weekends, and holidays, with operational hours between 7:45 a.m. and 8:15 p.m.
As a Clinical Concierge, you will perform a variety of clinical and administrative tasks aimed at enhancing patient throughput and clinical excellence. Your responsibilities will include patient registration, documentation, vital sign measurement, laboratory testing, diagnostic x-rays, and assisting providers with various clinical procedures. You will also play a key role in maintaining a welcoming and professional environment that fosters trust and comfort for patients and their secondary guests. This position requires proficient use of electronic health records, particularly EPIC, and a strong commitment to patient-centered care.
By joining Texas Health Breeze Urgent Care as a Clinical Concierge, you become part of a dynamic, supportive team dedicated to delivering outstanding healthcare services. You will have access to comprehensive training and professional development opportunities, including earning contact hours towards renewing medical assistant certification. The culture emphasizes nursing education, research, innovation, and strong team collaboration within a Unit Based Council format. Additional benefits contribute to a fulfilling work-life balance and ongoing career growth within Texas Health’s network.
Job Requirements
- High school diploma or equivalent
- completion of approved NCT training program
- successful completion of a medical assistant education program or vocational nurse program
- six months previous health care facility clinical experience as LVN, MA, CNA, or other patient care
- six months previous x-ray experience or approved internal NCT training
- NCT registered by the Texas Medical Board upon hire
- Licensed Vocational Nurse State of Texas if LVN upon hire
- Basic Cardiac Life Support certification within 30 days of hire
- THR Urine Drug Collector training within 30 days of hire
Job Qualifications
- High school diploma or equivalent
- completion of an approved NCT training program
- successful completion of a Medical Assistant education program or vocational nurse program
- six months previous health care facility clinical experience as LVN, MA, CNA, or other patient care
- six months previous x-ray experience or completion of internal THR NCT training program
- NCT registered by the Texas Medical Board upon hire
- Licensed Vocational Nurse State of Texas if LVN upon hire
- Basic Cardiac Life Support certification within 30 days of hire
- THR Urine Drug Collector training within 30 days of hire
Job Duties
- Collects identification and payor related documentation
- conducts registration using EPIC workflow
- measures and documents vitals including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level
- documents chief complaint, allergies, health history, and current medications accurately in EPIC
- performs and documents laboratory testing and collections including venipuncture
- administers and documents oral and intramuscular medications
- assists provider with procedures such as maintaining sterile field, laceration repair, incision and drainage, and application of ortho-goods
- performs diagnostic x-rays and ensures radiology examinations are completed and documented
- welcomes patients and secondary guests with professionalism and empathy
- recognizes and notifies provider of emergent patients and assists with emergency care
- schedules primary care referrals
- maintains medical supplies and medications at appropriate levels
- performs quality checks throughout the facility
- completes other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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