Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
flexible scheduling
Job Description
Harbor House is a renowned behavioral health treatment provider dedicated to offering hope and comprehensive care to adults experiencing mental health challenges. The organization is committed to delivering a high-quality continuum of behavioral health services with compassion and professionalism. Harbor House's focus is on fostering psychological safety and trust, essential elements in helping individuals navigate their recovery journey effectively. This commitment is reflected in their trauma-informed approach, which emphasizes dignity, respect, and confidentiality in every client interaction, ensuring that every person feels valued and secure from the very first point of contact.
The Client Support Specialist (Front Desk) position at Harbor House serves as the vital first impression and contact point for clients, family members, visitors, and partners accessing services. This role is more than just administrative; it is foundational to building trust and engagement in care. The specialist is responsible for establishing a calm, respectful, and welcoming environment that reduces anxiety and confusion for newcomers. They communicate clearly and compassionately, adhering to the organization's trauma-informed culture and ensuring privacy and dignity. This role plays a crucial part in maintaining the flow of information and supporting continuity of care by accurately managing communications and coordinating with various internal departments including admissions, clinical, nursing, and administrative staff. The position involves greeting individuals, answering phones, providing program information, managing visitor logs, and handling mail and deliveries.
Beyond direct client interaction, the Client Support Specialist oversees administrative tasks related to front desk and office supplies, ensuring that the environment is well-stocked and organized to facilitate a smooth client experience. This includes maintaining client welcome materials and performing accurate data entry to support admissions processes. The professional is expected to maintain a calm and non-judgmental demeanor during high-stress situations and uphold confidentiality and professional boundaries rigorously.
Harbor House values candidates who have relevant experience in client-facing roles and behavioral health, emphasizing the importance of lived experience in recovery when applicable. The position requires proficiency in Microsoft Office applications and certifications in CPR and Non-Violent Crisis Intervention or the willingness to obtain them during onboarding. This role offers an opportunity to make a meaningful impact on individuals' recovery journeys by acting as a reliable and compassionate first point of contact within a respected behavioral health organization.
The Client Support Specialist (Front Desk) position at Harbor House serves as the vital first impression and contact point for clients, family members, visitors, and partners accessing services. This role is more than just administrative; it is foundational to building trust and engagement in care. The specialist is responsible for establishing a calm, respectful, and welcoming environment that reduces anxiety and confusion for newcomers. They communicate clearly and compassionately, adhering to the organization's trauma-informed culture and ensuring privacy and dignity. This role plays a crucial part in maintaining the flow of information and supporting continuity of care by accurately managing communications and coordinating with various internal departments including admissions, clinical, nursing, and administrative staff. The position involves greeting individuals, answering phones, providing program information, managing visitor logs, and handling mail and deliveries.
Beyond direct client interaction, the Client Support Specialist oversees administrative tasks related to front desk and office supplies, ensuring that the environment is well-stocked and organized to facilitate a smooth client experience. This includes maintaining client welcome materials and performing accurate data entry to support admissions processes. The professional is expected to maintain a calm and non-judgmental demeanor during high-stress situations and uphold confidentiality and professional boundaries rigorously.
Harbor House values candidates who have relevant experience in client-facing roles and behavioral health, emphasizing the importance of lived experience in recovery when applicable. The position requires proficiency in Microsoft Office applications and certifications in CPR and Non-Violent Crisis Intervention or the willingness to obtain them during onboarding. This role offers an opportunity to make a meaningful impact on individuals' recovery journeys by acting as a reliable and compassionate first point of contact within a respected behavioral health organization.
Job Requirements
- High school diploma or GED required
- Associate degree preferred
- Minimum one year in a client-facing or administrative role
- Addiction, behavioral health, or human services experience preferred
- CPR and Non-Violent Crisis Intervention certification or willingness to obtain during onboarding
- Computer literate with working knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook
- Staff in recovery must have at least one year of sustained recovery
Job Qualifications
- High school diploma or GED
- Associate degree preferred
- Minimum one year in a client-facing or administrative role
- Addiction, behavioral health, or human services experience preferred
- CPR and Non-Violent Crisis Intervention certification or willingness to obtain
- Proficiency in Microsoft Word and Excel
- Strong verbal communication skills
- Ability to manage competing priorities
- Attention to detail and confidentiality
Job Duties
- Serve as the primary front desk presence for clients, families, visitors, partners, and vendors
- Greet all individuals warmly using trauma-informed communication
- Answer and route incoming phone calls appropriately
- Provide clear information regarding programs, schedules, and next steps
- Maintain visitor logs and facility access procedures
- Sort, route, and distribute incoming mail and deliveries
- Coordinate with admissions, clinical, nursing, and administrative staff
- Escalate concerns using established protocols
- Maintain awareness of daily programming and staffing
- Order, track, and maintain front desk, office, and client welcome supplies
- Monitor inventory and request replenishment
- Manage client welcome materials
- Perform accurate data entry related to admissions support
- Maintain organized logs and documentation
- Maintain calm presence during high-stress interactions
- Use non-judgmental, person-first language
- Maintain clear professional boundaries
- Protect confidentiality at all times
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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