Client Support Specialist (Front Desk)

Jackson, MS, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

Employee assistance program

flexible scheduling

Job Description

Harbor House is a renowned behavioral health treatment provider dedicated to offering hope and comprehensive care to adults experiencing mental health challenges. The organization is committed to delivering a high-quality continuum of behavioral health services with compassion and professionalism. Harbor House's focus is on fostering psychological safety and trust, essential elements in helping individuals navigate their recovery journey effectively. This commitment is reflected in their trauma-informed approach, which emphasizes dignity, respect, and confidentiality in every client interaction, ensuring that every person feels valued and secure from the very first point of contact.

The Client Support Specialist (Front Desk) posit... Show More

Job Requirements

High school diploma or GED required
Associate degree preferred
Minimum one year in a client-facing or administrative role
Addiction, behavioral health, or human services experience preferred
CPR and Non-Violent Crisis Intervention certification or willingness to obtain during onboarding
Computer literate with working knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook
Staff in recovery must have at least one year of sustained recovery

Job Qualifications

High school diploma or GED
Associate degree preferred
Minimum one year in a client-facing or administrative role
Addiction, behavioral health, or human services experience preferred
CPR and Non-Violent Crisis Intervention certification or willingness to obtain
Proficiency in Microsoft Word and Excel
Strong verbal communication skills
Ability to manage competing priorities
Attention to detail and confidentiality

Job Duties

Serve as the primary front desk presence for clients, families, visitors, partners, and vendors
Greet all individuals warmly using trauma-informed communication
Answer and route incoming phone calls appropriately
Provide clear information regarding programs, schedules, and next steps
Maintain visitor logs and facility access procedures
Sort, route, and distribute incoming mail and deliveries
Coordinate with admissions, clinical, nursing, and administrative staff
Escalate concerns using established protocols
Maintain awareness of daily programming and staffing
Order, track, and maintain front desk, office, and client welcome supplies
Monitor inventory and request replenishment
Manage client welcome materials
Perform accurate data entry related to admissions support
Maintain organized logs and documentation
Maintain calm presence during high-stress interactions
Use non-judgmental, person-first language
Maintain clear professional boundaries
Protect confidentiality at all times

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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