Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $24.00
Benefits
Health Insurance
Paid Time Off
employee discount
401(k) Plan
Professional development opportunities
supportive work environment
Job Description
Kleinfeld Bridal is a renowned bridal retailer recognized for its dedication to providing exceptional service and a memorable experience to brides-to-be. Established as a leader in the bridal fashion industry, Kleinfeld Bridal offers an extensive selection of wedding gowns, accessories, and alterations services, renowned for its commitment to excellence and personalized customer care. The company prides itself on creating an atmosphere where clients feel valued and supported throughout their journey to selecting the perfect bridal ensemble. Known for its prestigious reputation and high standards, Kleinfeld Bridal maintains its position through exceptional service, attention to detail, and a deep understanding of... Show More
Job Requirements
- High school diploma/GED required
- 5+ years in cash handling and customer service
- Excellent verbal and written communication skills with attention to detail
- Excellent time management skills
- Excellent professional interpersonal skills both in person and by phone
- Ability to manage multiple projects independently
- Proficiency in MS Office (Word, Excel, PowerPoint & email)
- Ability to demonstrate problem resolution skills
- Ability to work effectively with all departments, associates, management, visitors and customers from diverse backgrounds
- Ability to manage multiple tasks simultaneously while prioritizing
- Detail oriented
- Demonstrate the highest level of ethics and integrity
Job Qualifications
- High school diploma/GED required
- 5+ years in cash handling and customer service
- Excellent communication skills, written and oral, able to articulate and communicate with customers and management and staff
- Able to demonstrate problem resolution skills
- Able to work effectively with all departments, associates, management, visitors and customers from diverse backgrounds
- Ability to manage multiple tasks simultaneously while prioritizing
- Detail oriented
- Demonstrate the highest level of ethics and integrity
- Excellent verbal and written communication skills with attention to detail
- Excellent time management
- Excellent professional interpersonal skills both in person and by phone
- Ability to manage multiple projects independently
- MS Office (Word, Excel, PowerPoint & email) proficiency
Job Duties
- Provide courteous service to all customers in accordance with Kleinfeld Bridal Standards
- Be courteous and pleasant with coworkers and supervisors
- Uphold and practice company policies, procedures and Kleinfeld Bridal service standards
- Encourage positive working relationships between departments that enhances the customer experience
- Resolve any issue partnering with the appropriate person to ensure a timely and productive solution
- Answer and respond to all customer phone calls, voicemails, and email by partnering, forwarding/communicating all information in a timely manner
- Manage/book customer appointments
- Assist clients with the status of their purchases and assist with their questions, needs and order requests
- Complete all necessary data entry
- Ensure all administration and client service paperwork is accurate, processed and updated
- Ensure that offices and common areas are kept organized, clean and safe for all employees and customers
- Provide back up support for reception and financial services
Job Location
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