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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $58,300.00 - $96,700.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
pet care benefits
Career development opportunities
Job Description
Wag Hotels is a premier pet care company founded in 2005 by avid pet lovers who sought to create a safe and nurturing space for pets during their owners' business trips. Starting from a personal mission, Wag Hotels has evolved into the ultimate boarding and daycare resort for both dogs and cats. The company operates 15 convenient locations spread across California, Texas, Illinois, and Colorado, establishing itself as a trusted home-away-from-home for spoiled pets nationwide. Known for delivering uncompromising fun, safety, and comfort, Wag Hotels prides itself on top-tier service supported by passionate, trained professionals dedicated to ensuring pets experience... Show More
Job Requirements
- Proficiency in front-of-house operating systems
- Ability to interpret dashboards, KPIs, and operational reports
- 2-4 years in client services, hospitality, or related fields
- Fluent in speaking, reading, and writing English
- Must obtain Pet First Aid/CPR within the first 90 days of employment, with renewals every 2 years
- Experience in high-volume environments
- Strong organizational and prioritization skills
- Hospitality-driven mindset
- Ownership mentality
- Calm under pressure
- Demonstrated ability to develop team members
- Resourceful, solves problems before escalating issues
- Strong communication and conflict-resolution skills, including comfortability with public speaking
Job Qualifications
- Proficiency in front-of-house operating systems
- Ability to interpret dashboards, KPIs, and operational reports
- 2-4 years in client services, hospitality, or related fields
- Fluent in speaking, reading, and writing English
- Must obtain Pet First Aid/CPR within the first 90 days of employment, with renewals every 2 years (provided by Wag Hotels)
- Experience in high-volume environments
- Strong organizational and prioritization skills
- Hospitality-driven mindset
- Ownership mentality
- Calm under pressure
- Demonstrated ability to develop team members
- Resourceful, solves problems before escalating issues
- Strong communication and conflict-resolution skills, including comfortability with public speaking
- 1-2 years supervisory experience preferred
Job Duties
- Maintain continuous lobby presence to ensure warm greetings, professional presentation, and high-touch client interaction
- Oversee check-in, check-out, tours, and daily communication with pet parents
- Ensure accurate guest intake, vaccination uploads, and documentation flow from front desk to back-of-house teams, and vice versa
- Own the onboarding and training experience for all team members, ensuring structured, timely, and quality skill development
- Deliver and reinforce training programs, going beyond the "how" to share the "why"
- Foster a culture of continuous learning through ongoing coaching, and real-time feedback
- Serve as an effective trainer and facilitator, including review of training materials and delivering content in both group and 1:1 settings
- Manage service lapses with empathy and clarity and follow all escalation protocols
- Communicate proactively with clients regarding reservations, vaccination gaps, special care needs, or guest’s stay concerns with their program, health, or behavior adjustments
- Guide clients through program benefits, packages, upgrades, and add-ons
- Lead by example in cross-selling and consultative upselling opportunities
- Monitor bathing availability and collaborate with bathers/grooming to align schedule with demand
- Maintain cleanliness, organization, and professional appearance of the front desk and lobby
- Ensure readiness and eliminate bottlenecks
- Oversee front of house flow, billing issues, and guest profile accuracy
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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