Client Services Manager

Crowley, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

work/life resources

Retirement Savings Plans

Paid Time Off

Parental leave

Disability Coverage

Job Description

Aramark is a leading global provider of food services, facilities management, and uniform services, dedicated to enriching and nourishing the lives of millions of people every day. As a highly respected company in the service industry, Aramark partners with thousands of clients across various sectors including education, healthcare, business, sports, and leisure. With a vast network and deep expertise, Aramark is committed to delivering exceptional customer experiences through innovative dining solutions, efficient operational management, and outstanding client services. The company's values emphasize service excellence, quality, integrity, and community engagement, striving to create environments where clients and employees thrive.

The role of Client Services Manager at Aramark is a dynamic and influential position responsible for overseeing the overall operations to ensure seamless service delivery to clients. This role involves leading a motivated team, developing tailored dining and facility solutions, and managing multiple service lines such as food provision, maintenance assistance, and cleaning. The Client Services Manager plays a key leadership role by mentoring staff, establishing and maintaining safety and sanitation standards, and ensuring operations align with Aramark's executional framework. Customer satisfaction is a top priority, and the manager must continuously evaluate client feedback to enhance service quality and responsiveness.

Further responsibilities include financial oversight such as budgeting, cost control, and achieving financial performance metrics including profit and loss statements. The Client Services Manager adopts best practices for efficiency, driving productivity through labor and food initiative programs, and balancing quality with cost management. The role demands strong interpersonal skills to foster client relationships, negotiate contracts, and participate actively in sales processes. Compliance with health, safety, and wage laws is essential to maintain a safe and healthy working environment for clients, customers, and staff. Moreover, the position requires a strategic mindset to forecast demand, manage inventory, and ensure operational excellence across all service areas. This position offers a rewarding career path for individuals passionate about client service, leadership, and operational success within a top-tier service company.

Job Requirements

Bachelor's degree required
Prior experience in K-12 or student nutrition food service preferred
Strong client and customer service orientation
Proven leadership experience managing other managers
Bilingual skills in Spanish preferred
Experience in financial controls and budget management
Experience in service industry, contract services, or hospitality environment

Job Qualifications

Bachelor’s degree
Prior K-12 or student nutrition experience preferred in food service
Strong focus on client and customer service, entrepreneurship, and business growth
Proven experience leading through other managers
Bilingual Spanish preferred
Experience in financial controls, budget management, and product sales strategies
Experience in the service industry, contract services, or hospitality environment

Job Duties

Lead, mentor, and develop teams to maximize their contributions including recruiting, assessing, training, coaching, and managing performance
Ensure services align with Aramark's Executional Framework
Coach employees to create shared understanding of goals and execution methods
Reward and recognize employees for performance
Ensure safety and sanitation standards are adhered to in all operations
Identify and respond to client needs ensuring effective communication of operational progress
Adopt Aramark's processes and systems to build revenue and manage budget including controlling costs related to food, beverage, and labor
Maintain and complete profit and loss statements
Achieve food and labor targets while managing resources to ensure quality and cost control within budget guidelines
Implement and maintain Aramark’s labor and food initiatives
Create value through efficient operations, cost controls, and profit management
Ensure full compliance with Operational Excellence fundamentals including food and labor
Oversee operations related to production, distribution, and food service
Maintain a safe and healthy environment for clients, customers, and employees
Ensure compliance with applicable policies, rules, and regulations including safety, health, and wage laws
Establish and maintain systems and procedures for food ordering, receiving, storing, preparing, and serving as well as menu planning and development
Develop operational forecasts and explain variances
Coordinate and supervise unit personnel in production, merchandising, quality, cost control, labor management, and training
Recruit, hire, develop, and retain front-line team members
Conduct periodic inventory and maintain records in compliance with Aramark and regulatory standards
Interact with client management and maintain effective relationships
Participate in sales processes and contract negotiations