Client Services Manager

Prosper, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

work/life resources

retirement savings plans like 401(k)

Paid Time Off

Parental leave

Disability Coverage

Job Description

Aramark is a global leader in food services, facilities management, and uniforms, committed to delivering experiences that enrich and nourish the lives of millions of people every day. With a strong presence across multiple sectors including education, healthcare, sports, and business, Aramark focuses on providing integrated services that combine innovative solutions, exceptional customer service, and efficiency. The company is known for its ability to tailor offerings to meet the unique needs of each client, ensuring satisfaction and continuous improvement in service delivery.

The Client Services Manager role at Aramark is a pivotal leadership position responsible for overseeing the operations and management of various service areas including food provision, maintenance assistance, and cleaning services. This role is integral in ensuring high-quality service delivery that aligns with client preferences and organizational standards. The Client Services Manager leads a team, developing their talents and fostering a culture of excellence, safety, and operational efficiency.

In this role, the Client Services Manager develops and executes strategic dining and service solutions, monitoring financial performance to maintain budget compliance and profitability. They work closely with clients to understand their needs, respond effectively to requests, and communicate operational status and progress. This position demands strong leadership skills to mentor, coach, and motivate employees while rewarding outstanding performance to drive engagement and growth.

Additionally, the Client Services Manager ensures that safety regulations, sanitation standards, and compliance policies are strictly followed to provide a safe environment for clients, customers, and employees. They manage the budget, revenue, and cost controls related to food, beverage, labor, and other operational expenses. By implementing efficient operational practices, the Manager optimizes productivity and achieves food and labor targets.

This position also involves active participation in sales processes and contract negotiations to support business expansion. The Client Services Manager plays a critical role in maintaining inventory systems, quality control, and staff recruitment and retention. A Bachelor’s degree is required for this position, along with experience in food service management, preferably in K-12 or similar student nutrition settings. Bilingual skills, particularly in Spanish, are preferred, as is experience managing financial controls and budgets.

With a commitment to employee growth, Aramark offers leading training and development programs to support career advancement within the company. The Client Services Manager position not only demands operational excellence but also provides opportunities for continual learning and leadership development within a globally recognized organization.

Job Requirements

Bachelor’s degree
prior experience in food service management
strong leadership and team development skills
excellent communication and client relationship abilities
knowledge of financial management, budget control, and P&L statement preparation
ability to meet safety, sanitation, and compliance standards
ability to recruit, train, and retain staff
proficiency in operational forecasting and cost control
preferred bilingual skills in Spanish
experience in managing multiple service areas

Job Qualifications

Bachelor’s degree
prior K-12/student nutrition experience preferred
strong client and customer service focus
entrepreneurship and business growth skills
proven experience leading through other managers
bilingual (Spanish) preferred
experience in financial controls and budget management
knowledge of product sales strategies
experience in service industry, contract services, or hospitality environment

Job Duties

Lead, mentor, and develop teams to maximize their contributions
ensure services align with company executional framework
coach employees to create shared understanding of goals and execution methods
reward and recognize employees for performance
ensure safety and sanitation standards are adhered to in all operations
identify and respond to client needs, ensuring effective communication of operational progress
adopt company processes and systems for financial management
build revenue and manage budgets, including controlling food, beverage, and labor costs
maintain and complete P&L statements
achieve food and labor targets while ensuring quality and cost control
implement and maintain labor and food initiatives
create value through efficient operations, cost controls, and profit management
ensure compliance with operational excellence fundamentals
oversee operations related to production, distribution, and food service
maintain safe and healthy environment
ensure compliance with policies, rules, and regulations
establish systems for food ordering, receiving, storing, preparing, serving, and menu planning
develop operational forecasts and explain variances
coordinate and supervise personnel in production, merchandising, quality, cost control, labor management, and training
recruit, hire, develop, and retain front-line team members
conduct periodic inventory and maintain records
interact with client management and maintain effective relationships
participate in sales processes and contract negotiations