Client Services Manager

Aramark is a leading global provider of food services, facilities management, and uniform services. With a strong presence across various industries including education, healthcare, business, sports, and leisure, Aramark is committed to delivering exceptional experiences and operational excellence. The company emphasizes sustainability, innovation, and community engagement, striving to meet the evolving needs of its clients and customers with tailored solutions and a focus on quality and safety. Aramark operates with a deep sense of responsibility to its clients and employees, promoting a culture of inclusion, diversity, and continuous improvement.

The Client Services Manager role at Aramark is a pivotal leadership position responsible for overseeing overall operations and leading a dedicated team to ensure outstanding service delivery to clients. This role requires a hands-on approach to managing multiple service areas including food provision, maintenance assistance, cleaning, and related services. The Client Services Manager must develop and execute tailored dining solutions and operational strategies to meet client preferences and needs while maintaining high standards of safety, sanitation, and customer satisfaction. The individual in this role is also tasked with driving operational efficiency and financial performance by controlling costs related to food, beverage, labor, and other resources.

In addition to managing day-to-day operations, the Client Services Manager leads and mentors team members by recruiting, training, coaching, and evaluating performance to maximize employee contributions and foster a positive, motivated work environment. They ensure strict adherence to Aramark's Executional Framework and operational excellence fundamentals, overseeing compliance with applicable policies, safety regulations, and wage laws. Effective communication and strong client relationship management are vital to this role, as the Client Services Manager is expected to identify and respond to client needs, participate in sales processes, and maintain productive interactions with client management.

Financial acumen is critical for the Client Services Manager position. The role involves preparing and maintaining profit and loss statements, managing budgets, and implementing cost-control measures to achieve food and labor targets. Product and service innovation is encouraged within the operational framework to enhance client satisfaction and business growth. The Client Services Manager plays a key role in inventory control, menu planning, and ensuring food quality while maintaining compliance with sanitation and safety standards.

This full-time position offers a comprehensive benefits package including medical, dental, and vision coverage, retirement savings plans like a 401(k), paid time off including parental leave, disability coverage, and access to work-life resources. Aramark is committed to employee growth and offers extensive training and development programs to support career advancement. This role suits leaders with experience in the service industry, contract services, or hospitality environment who are passionate about client service, operational excellence, and team development. Bilingual capabilities, particularly in Spanish, are preferred to better serve diverse client needs and enhance communication.

Overall, the Client Services Manager at Aramark is a dynamic and influential role that requires a blend of leadership, operational expertise, financial management, and client-focused service delivery. This position plays a crucial role in sustaining Aramark's reputation for quality and excellence, enabling the company to continue delivering innovative and customized solutions that enhance client satisfaction and promote long-term success.