Client Services Manager

Henderson, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Temporary

Hourly

Internship

Consulting

Compensation

Type:

Salary

Rate:

Range $60,425.86 - $73,012.03

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) retirement plan

Professional development opportunities

Flexible work hours

Employee wellness programs

Job Description

Thrive Aviation is a distinguished company operating within the private aviation sector, known for its commitment to providing exceptional charter services that exceed client expectations. Recognized for its premium offerings and dedication to safety, efficiency, and luxury, Thrive Aviation serves a select clientele who demand excellence at every phase of their travel experience. The company’s core mission revolves around delivering seamless, high-touch service and fostering enduring relationships with both charter guests and industry partners. Thrive Aviation prides itself on maintaining a culture of professionalism, innovation, and customer-centric operability that makes it a market leader in private aviation services.
Show More

Job Requirements

Bachelor’s degree in Business, Hospitality, Aviation, or a related field (or equivalent experience)
3+ years in client-facing roles within private aviation, luxury travel, or customer service operations
strong leadership and communication skills with the ability to manage people and projects simultaneously
proven ability to maintain professionalism under pressure and respond effectively in time-sensitive situations
familiarity with private aviation software such as FL3XX is strongly preferred
the ideal candidate anticipates needs, identifies opportunities, and takes action without being prompted

Job Qualifications

Bachelor's degree in Business, Hospitality, Aviation, or related field
at least two years of experience in Owner Services or account management, preferably in aviation or luxury products
experience with FL3XX software preferred
solution oriented, presenting problems with suggested solutions
demonstrates strong leadership skills through accountability and ownership
proven ability to work effectively in a team environment or independently
detail obsessed with ability to prioritize multiple objectives in a changing environment
effective verbal and written communication skills
ability to work well under pressure and multitask
willing to work during off-hours, weekends, and holidays
proficient in Microsoft Office and broad knowledge of functional area

Job Duties

Supervise and support a team of Client Services Specialists
provide regular coaching, feedback, and mentorship to ensure high performance and engagement
assist with onboarding and training of new team members, maintaining consistency in service standards
oversee daily charter operations from a service standpoint, including itinerary management, trip execution, and client communication
coordinate closely with Flight Support, Sales, Travel, and Owner Services to ensure accurate and timely delivery of trip details
serve as a point of escalation for urgent client issues or service disruptions, resolving with professionalism and urgency
maintain direct communication with charter partners before, during, and after flights to ensure a smooth and positive experience
respond to special requests and coordinate amenities, catering, ground transportation, and concierge services
lead post-flight follow-up processes, including feedback collection and issue resolution when applicable
identify and implement service process improvements to increase efficiency and customer satisfaction
support the creation and maintenance of SOPs and internal resources for the Client Services team
ensure all client interactions align with Thrive Aviation’s brand standards and service culture
track and monitor service metrics, client feedback, and team performance
partner with leadership to analyze data and make informed decisions to drive continuous improvement

Job Location

You may be also interested in: