Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Salary
Rate:
Range $60,425.86 - $73,012.03
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Professional development opportunities
Flexible work hours
Employee wellness programs
Job Description
Thrive Aviation is a distinguished company operating within the private aviation sector, known for its commitment to providing exceptional charter services that exceed client expectations. Recognized for its premium offerings and dedication to safety, efficiency, and luxury, Thrive Aviation serves a select clientele who demand excellence at every phase of their travel experience. The company’s core mission revolves around delivering seamless, high-touch service and fostering enduring relationships with both charter guests and industry partners. Thrive Aviation prides itself on maintaining a culture of professionalism, innovation, and customer-centric operability that makes it a market leader in private aviation services.Show More
The role of Client Services Manager at Thrive Aviation is a pivotal leadership position focused on steering the day-to-day functions of the Client Services team. This team plays a crucial role in shaping the client journey by ensuring that every interaction aligns with Thrive Aviation’s high standards of personalized and luxury service. This position demands a highly motivated, proactive leader who embraces a service-first mindset combined with operational discipline. The Client Services Manager acts as an essential conduit between internal departments—including flight support, sales, travel coordination, and owner services—and external stakeholders, ensuring clear communication and synchronization across all facets of the company’s charter operations.
In this role, the Client Services Manager is entrusted with cultivating a team oriented toward excellence, providing consistent coaching, feedback, and training to uphold service quality. They oversee operational aspects such as itinerary management, trip execution, and client communication to guarantee flawless service delivery. The Manager must exhibit superior problem-solving skills and the ability to professionally resolve urgent client issues with urgency and composure.
Moreover, the Client Services Manager is responsible for managing client communications throughout the entire charter experience, addressing special requests, and coordinating the logistics of ancillary services like catering, ground transportation, and concierge offerings. By leading post-flight follow-ups, they ensure ongoing client satisfaction and capture valuable feedback that drives continuous improvements.
Operational process enhancement is also central to this leadership role, requiring the Manager to identify opportunities to streamline workflows and boost customer satisfaction while maintaining compliance with established Standard Operating Procedures (SOPs) and Thrive Aviation’s brand and service culture. The Manager tracks service metrics and team performance, collaborating closely with leadership to make data-driven decisions for program growth and refinement.
This position is ideally suited for someone with a Bachelor’s degree in Business, Hospitality, Aviation, or a related field, supplemented by over three years of client-facing experience in luxury travel or private aviation realms. Candidates should demonstrate strong communication skills, leadership capability, and the ability to thrive under pressure, providing exceptional customer experiences. Familiarity with private aviation software such as FL3XX is strongly preferred, reinforcing the operational expertise necessary to manage sophisticated aviation services.
Working at Thrive Aviation means embracing a dynamic and unique work environment encompassing office settings and potentially hangar spaces where temperature control may vary. The candidate must be adaptable to diverse operational demands including moderate to loud noise levels. Thrive Aviation offers an engaging, forward-thinking workplace where the successful Client Services Manager will contribute directly to the company’s reputation for distinguished service and client satisfaction.Show Less
In this role, the Client Services Manager is entrusted with cultivating a team oriented toward excellence, providing consistent coaching, feedback, and training to uphold service quality. They oversee operational aspects such as itinerary management, trip execution, and client communication to guarantee flawless service delivery. The Manager must exhibit superior problem-solving skills and the ability to professionally resolve urgent client issues with urgency and composure.
Moreover, the Client Services Manager is responsible for managing client communications throughout the entire charter experience, addressing special requests, and coordinating the logistics of ancillary services like catering, ground transportation, and concierge offerings. By leading post-flight follow-ups, they ensure ongoing client satisfaction and capture valuable feedback that drives continuous improvements.
Operational process enhancement is also central to this leadership role, requiring the Manager to identify opportunities to streamline workflows and boost customer satisfaction while maintaining compliance with established Standard Operating Procedures (SOPs) and Thrive Aviation’s brand and service culture. The Manager tracks service metrics and team performance, collaborating closely with leadership to make data-driven decisions for program growth and refinement.
This position is ideally suited for someone with a Bachelor’s degree in Business, Hospitality, Aviation, or a related field, supplemented by over three years of client-facing experience in luxury travel or private aviation realms. Candidates should demonstrate strong communication skills, leadership capability, and the ability to thrive under pressure, providing exceptional customer experiences. Familiarity with private aviation software such as FL3XX is strongly preferred, reinforcing the operational expertise necessary to manage sophisticated aviation services.
Working at Thrive Aviation means embracing a dynamic and unique work environment encompassing office settings and potentially hangar spaces where temperature control may vary. The candidate must be adaptable to diverse operational demands including moderate to loud noise levels. Thrive Aviation offers an engaging, forward-thinking workplace where the successful Client Services Manager will contribute directly to the company’s reputation for distinguished service and client satisfaction.Show Less
Job Requirements
- Bachelor’s degree in Business, Hospitality, Aviation, or a related field (or equivalent experience)
- 3+ years in client-facing roles within private aviation, luxury travel, or customer service operations
- strong leadership and communication skills with the ability to manage people and projects simultaneously
- proven ability to maintain professionalism under pressure and respond effectively in time-sensitive situations
- familiarity with private aviation software such as FL3XX is strongly preferred
- the ideal candidate anticipates needs, identifies opportunities, and takes action without being prompted
Job Qualifications
- Bachelor's degree in Business, Hospitality, Aviation, or related field
- at least two years of experience in Owner Services or account management, preferably in aviation or luxury products
- experience with FL3XX software preferred
- solution oriented, presenting problems with suggested solutions
- demonstrates strong leadership skills through accountability and ownership
- proven ability to work effectively in a team environment or independently
- detail obsessed with ability to prioritize multiple objectives in a changing environment
- effective verbal and written communication skills
- ability to work well under pressure and multitask
- willing to work during off-hours, weekends, and holidays
- proficient in Microsoft Office and broad knowledge of functional area
Job Duties
- Supervise and support a team of Client Services Specialists
- provide regular coaching, feedback, and mentorship to ensure high performance and engagement
- assist with onboarding and training of new team members, maintaining consistency in service standards
- oversee daily charter operations from a service standpoint, including itinerary management, trip execution, and client communication
- coordinate closely with Flight Support, Sales, Travel, and Owner Services to ensure accurate and timely delivery of trip details
- serve as a point of escalation for urgent client issues or service disruptions, resolving with professionalism and urgency
- maintain direct communication with charter partners before, during, and after flights to ensure a smooth and positive experience
- respond to special requests and coordinate amenities, catering, ground transportation, and concierge services
- lead post-flight follow-up processes, including feedback collection and issue resolution when applicable
- identify and implement service process improvements to increase efficiency and customer satisfaction
- support the creation and maintenance of SOPs and internal resources for the Client Services team
- ensure all client interactions align with Thrive Aviation’s brand standards and service culture
- track and monitor service metrics, client feedback, and team performance
- partner with leadership to analyze data and make informed decisions to drive continuous improvement
Job Location
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