Client Services Associate

SPS is a renowned global outsourcing company specializing in Intelligent Automation, including Artificial Intelligence and Robotic Process Automation, with operations spanning over 22 countries. In the North American region, SPS provides a comprehensive range of office services such as Mailroom Management—both physical and digital—Reception, Lobby Concierge, and Conference Room Management. The company caters to a diverse clientele, including major players in banking, insurance, legal, higher education, advertising, and other professional services sectors, as well as many Fortune 500 companies. SPS is well-known for its commitment to delivering a high-caliber outsourcing experience and fostering exciting and challenging career opportunities for employees in North America and globally.

The company is dedicated to employee development through robust training and competitive benefits, promoting a culture of inclusion, equity, diversity, and equal opportunity. SPS ensures a workplace environment that respects all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity, and other protected statuses. With a strong focus on fairness and professionalism, SPS also provides reasonable accommodations during hiring and employment for individuals with disabilities.

The role of a Client Services Associate at SPS is vital in maintaining seamless and efficient office operations. Reporting to the Client Services Supervisor, Client Services Manager, or equivalent leadership, this position focuses on delivering outstanding office and mail services, ensuring operational functions are executed with precision and professionalism. The Client Services Associate will manage inbound and outbound mail processing, shipping, and receiving of products and supplies essential for the onsite business service center. They will also handle replenishment and organization of office supplies, maintaining the functionality and stock of copy and print machines, and support front office reception or concierge duties as needed.

This role demands a high level of customer service, attention to detail, and the ability to handle multiple tasks efficiently. The Client Services Associate must be proactive in maintaining the business service center's neatness, assist with meeting room setups, and perform light maintenance and cleaning duties. Beyond administrative responsibilities, this position requires building professional relationships within various departments, training backup personnel on policies, and serving as a key point of contact for mail and package inquiries.

The ideal candidate will demonstrate excellent communication skills, both verbal and written, strong organizational capabilities, proficiency in MS Office and multi-function device operations, as well as a sound understanding of shipping and receiving protocols. With approximately 50 percent of the job involving physical tasks such as lifting and moving packages up to 40 pounds, the position also requires stamina and manual dexterity for operating office equipment.

At SPS, the Client Services Associate role serves as a cornerstone in delivering 5-star customer service to all employees by providing prompt, courteous, and efficient support. This position offers opportunities for career growth, continuous learning, and the chance to contribute meaningfully to a globally recognized outsourcing firm.