Client Service Representative - Front Desk/Business Office
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Fixed Shifts
Benefits
Supportive culture
competitive Paid Time Off
Holiday pay
paid Volunteer Time Off
Education Assistance
Career growth opportunities
Continuing education allowance
Medical insurance
Dental Insurance
Vision Insurance
mental health services
pet adoption reimbursement
401(k) Plan
Employee pet care discount
Annual uniform allowance
Job Description
Metropolitan Veterinary Associates (MVA) is a leading specialty and emergency veterinary hospital dedicated to providing exceptional care to pets and their families. Located in a state-of-the-art 25,000-square-foot facility, MVA is equipped to handle a variety of complex medical cases, offering advanced treatment options through its 13 specialty departments, which include internal medicine, surgery, cardiology, and many more. MVA’s commitment to continuous learning, mentorship, and genuine support creates a culture where all team members can thrive and grow professionally, embracing the latest innovations in veterinary medicine.
The role of Customer Service Representative (CSR) at Metropolitan Veterinary Associates is vita... Show More
The role of Customer Service Representative (CSR) at Metropolitan Veterinary Associates is vita... Show More
Job Requirements
- Previous experience in customer service, preferably in a veterinary or healthcare setting
- Excellent verbal and written communication skills
- Confidence handling a multi-line phone system and scheduling software
- Comfort interacting with pet owners and veterinary professionals
- Strong multitasking and attention to detail
- Familiarity with Cornerstone or similar systems is a plus
- A calm, compassionate demeanor
- A positive attitude and team-oriented mindset
Job Qualifications
- Previous experience in customer service, preferably in a veterinary or healthcare setting
- Excellent verbal and written communication skills
- Confidence handling a multi-line phone system and scheduling software
- Comfort interacting with pet owners and veterinary professionals
- Strong multitasking and attention to detail
- Familiarity with Cornerstone or similar systems is a plus
- A calm, compassionate demeanor, especially during emotional client moments
- A positive attitude and team-oriented mindset
Job Duties
- Greet clients by phone or in person with warmth and professionalism
- Schedule appointments and provide accurate follow-up communication
- Coordinate medication refills and liaise with clinical teams for timely updates
- Assist with billing, payments, and insurance questions
- Update patient records, manage data entry, and ensure accurate client information
- Answer a high volume of calls with a calm, helpful, and solutions-focused approach
- Support both front desk and back-office administrative workflows
- Provide compassionate support to pet owners during sensitive conversations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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