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Client Service Representative - Animal Emergency of Killeen - TX
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.25 - $19.50
Work Schedule
Weekend Shifts
Benefits
health care plan
Retirement Plan
Life insurance
Paid Time Off
Paid holidays
short term disability
long term disability
Training and Development
Tuition Assistance
Uniform allowance
Discounted healthcare for personal pets
Job Description
Animal Emergency of Killeen is a dedicated veterinary emergency care facility founded by a coalition of local veterinarians from Temple, Belton, Killeen, Harker Heights, Gatesville, and surrounding rural communities. These veterinary professionals joined forces with the shared vision of providing high-quality after-hours emergency care to Central Texas pet owners during times when regular clinics are closed. The establishment is not just another emergency clinic but a close-knit team that values collaboration, support, and teamwork. The culture at Animal Emergency of Killeen is built on mutual respect, where every member from doctors to support staff plays a part in making each... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience working in the veterinary field
- Proficiency in computer software including practice management systems and Microsoft Office
- Strong communication and interpersonal skills
- Ability to multitask and work efficiently in a fast-paced environment
- Empathy and patience when dealing with concerned clients
- Availability to work evenings, weekends, and holidays
Job Qualifications
- Excellent interpersonal and customer service skills, with a friendly and professional demeanor
- Strong communication skills, both verbal and written, for effective client interaction and team collaboration
- Ability to multitask and handle a fast-paced environment with attention to detail
- Proficiency in using computer software, including practice management systems and Microsoft Office
- Organizational skills to manage appointments, records, and administrative tasks
- Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being
- Previous experience in the veterinary field
Job Duties
- Greet clients warmly and professionally, creating a welcoming and comforting atmosphere
- schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources
- answer phone calls, address client inquiries, and provide information about services and policies
- efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork
- process payments accurately and provide clients with detailed invoices and receipts
- coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions
- maintain accurate electronic and paper records, including patient files, appointment logs, and client communication
- handle administrative tasks such as filing, faxing, scanning, and data entry
- manage and update client information in the practice management software
- provide basic information about preventive care, vaccinations, and medications
- assist clients with completing forms, explaining treatment plans, and addressing concerns
- collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service
- assist in coordinating appointments, procedures, and special requests
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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