Client Experience Concierge

Arista Veterinary Hospital is a leading veterinary care facility committed to providing exceptional medical services and compassionate care to pets and their owners. As a well-established veterinary hospital, Arista strives to create a welcoming environment that supports both the animals and their human families throughout their healthcare journey. Our team is dedicated to offering comprehensive veterinary services, from preventive care and routine checkups to specialized treatments and emergency services. We believe that client experience is as vital as medical treatment, aiming to make each visit as comfortable and stress-free as possible for both pets and their owners.

The role of Client Experience Concierge at Arista Veterinary Hospital is central to enhancing the overall client and pet experience during visits. This position serves as the friendly and professional point of contact for clients whenever they are present at the hospital, whether during appointments, drop-off, pick-up, or visitation times. The Client Experience Concierge is responsible for creating a positive atmosphere in the hospital lobby, exam room areas, and visitation spaces. This involves maintaining a clean, comfortable setting and ensuring that every client interaction is handled with care and professionalism. Working closely with the Care Navigation Team, the Concierge helps streamline the client journey, facilitating smooth communication and efficient information flow between clients and hospital staff. The role demands excellent communication skills, multitasking abilities, and a commitment to customer service and high-quality care.

This position at Arista offers both part-time and full-time opportunities with competitive hourly pay. Benefits are offered based on the hours worked, making this role ideal for individuals seeking flexibility without sacrificing the rewarding aspects of client interaction in a clinical environment. The job requires comfort working in a veterinary clinical setting, with preferences given to candidates with experience in general practice, specialty, or emergency veterinary medicine. The ability to communicate kindly and compassionately, particularly during stressful situations for clients, is crucial. As the face of Arista Veterinary Hospital, the Client Experience Concierge plays a vital role in representing the hospital's values and commitment to excellence, ensuring every client feels supported, informed, and valued throughout their visit.