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Job Overview
Employment Type
Full-time
Part-time
Compensation
Salary
Range $46,600.00 - $67,700.00
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
Basic Life
AD&D
Disability insurance
401(k) Plan
Paid holidays
sick days
Personal Days
Vacation Time
Job Description
Allied Universal Event Services is a leader in the event security and crowd management industry, dedicated to providing comprehensive staffing and security solutions for various live events. This dynamic company services thousands of venues annually, including sports stadiums, concerts, festivals, and convention centers across the United States. Known for its commitment to safety, professionalism, and excellent customer service, Allied Universal combines cutting-edge technology with highly trained personnel to ensure secure and enjoyable experiences for event attendees and clients alike.
The company's workforce includes a broad range of roles such as event staff, security officers, and operational management, offering flexible ... Show More
The company's workforce includes a broad range of roles such as event staff, security officers, and operational management, offering flexible ... Show More
Job Requirements
- Minimum of 2 years providing field-level, restricted-zone security, ushers or guest service staff leadership experience in large venues of 65,000+ capacity
- high school diploma or equivalent
- licensing requirements subject to state and/or local laws and regulations and may be required prior to employment
- proven ability to influence key business partners
- ability to build strategic vision and drive organizational change
- strong organization and planning skills with ability to work in ambiguity/gray areas
- advanced computer skills and proficiency
- strong inter-personal and networking skills with ability to work in team environment
- ability to multi-task, discern patterns in detail
- excellent oral and written communication skills
- able to speak clearly, give direction, and provide guidance to employees and security staff during emergencies
- planning and organizing experience
- proficiency with Microsoft Office and/or Google applications
- problem-solving skills
- coaching, mentoring, motivating skills
- active listening skills
- able to assess and evaluate situations effectively
- able to synthesize facts, concepts, principles
- able to identify critical issues quickly and accurately
- able to compile, sort, and interpret data
- research and investigation skills
- write informatively, clearly, and accurately
- setting and achieving goals
- teamwork skills
- negotiation skills
- forecasting/predicting skills
- attention to detail
Job Qualifications
- Minimum of 2 years providing field-level, restricted-zone security, ushers or guest service staff leadership experience in large venues of 65,000+ capacity
- high school diploma or equivalent
- licensing requirements subject to state and/or local laws and regulations
- proven ability to influence key business partners
- ability to build strategic vision and drive organizational change
- strong organization and planning skills with ability to work in ambiguity/gray areas
- advanced computer skills and proficiency
- strong inter-personal and networking skills with ability to work in team environment
- ability to multi-task, discern patterns in detail
- excellent oral and written communication skills
- able to speak clearly, give direction, and provide guidance to employees and security staff during emergencies
- planning and organizing experience
- proficiency with Microsoft Office and/or Google applications
- problem-solving skills
- coaching, mentoring, motivating skills
- active listening skills
- able to assess and evaluate situations effectively
- able to synthesize facts, concepts, principles
- able to identify critical issues quickly and accurately
- able to compile, sort, and interpret data
- research and investigation skills
- write informatively, clearly, and accurately
- setting and achieving goals
- teamwork skills
- negotiation skills
- forecasting/predicting skills
- attention to detail
Job Duties
- Manage major venue operational areas involving crowd management, screening and processing of high-volume fan access, and managing fan-facing areas such as ticketing, ushering, and emergency response
- maintain future work schedules by only assigning appropriately trained personnel
- implement and improve detailed tracking staff and their completed training and certifications
- develop and implement staffing plans to ensure physical security workforce is prepared for emergency operations as well as long-term growth of the workforce
- act in an event management oversight capacity to ensure effectiveness of event staff to ensure they are meeting vendor and client expectations
- develop and implement quality assurance programs
- provide expert advice regarding resolution of any shortcomings
- work in partnership with operational leaders to create and implement guest service initiatives aimed at driving exceptional customer experience within a live event environment
- in partnership with hiring specialist and recruiting team, maintain active involvement in the recruitment, interviewing, selecting, and training of new employees
- participate in the completion of performance appraisals, handling employee grievances or complaints and disciplining employees after consultation with the Branch Manager/General Manager
- establish and maintain an onsite inventory of critical supplies
- make independent decisions when assigning personnel to work schedules matching competencies to specific posts while balancing officer utilization to reduce non-billable overtime to meet specified business goals
- select and place direct reports, delegate/direct work assignments and priorities, implement performance improvement and career development plans
- allot open work shifts to maximize event staff utilization and reduce non-billable expenses
- submit procurement orders
- make productivity and cost reduction recommendations to management
- act as backup for scheduling by creating, modifying, and managing event schedules in ABI to ensure adequate coverage
- follow all company policies regarding timekeeping, meal, and rest period breaks
- conduct disciplinary and counseling sessions in partnership with Human Resources
- initiate termination procedures as needed
- maintain high employee morale and low turnover
- ensure smooth operations by enforcing event-specific policies and procedures through proper communication and training
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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