Client Event Operations Manager

Baton Rouge, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Salary

Range $46,600.00 - $67,700.00

Work Schedule

Flexible

Benefits

Medical

Dental

Vision

Basic Life

AD&D

Disability insurance

401(k) Plan

Paid holidays

sick days

Personal Days

Vacation Time

Job Description

Allied Universal Event Services is a leader in the event security and crowd management industry, dedicated to providing comprehensive staffing and security solutions for various live events. This dynamic company services thousands of venues annually, including sports stadiums, concerts, festivals, and convention centers across the United States. Known for its commitment to safety, professionalism, and excellent customer service, Allied Universal combines cutting-edge technology with highly trained personnel to ensure secure and enjoyable experiences for event attendees and clients alike.

The company's workforce includes a broad range of roles such as event staff, security officers, and operational management, offering flexible part-time and full-time opportunities that appeal to diverse individuals—from students and retirees to seasoned professionals. Allied Universal promotes a collaborative and innovative work environment where employees are valued and supported. The organization prides itself on fostering career growth, providing comprehensive training programs, and recognizing the importance of maintaining high standards in event security and guest services.

Currently, Allied Universal Event Services is recruiting for a Client Event Operations Manager position based in Baton Rouge, LA. This crucial role involves overseeing day-to-day operations and administrative functions for assigned client events, including invoicing, scheduling, client relations, event management, compliance, and personnel recruitment and selection. The Client Event Operations Manager works in close partnership with branch leadership and functional teams to ensure the smooth execution of events and the delivery of exceptional service standards.

The role demands a proactive leader capable of managing high-volume crowd control operations, coordinating fan access points such as screening and ticketing, and supervising emergency response efforts within prominent venues with capacities exceeding 65,000. The manager is responsible for maintaining future work schedules by assigning properly trained staff, tracking certifications, and preparing the workforce for emergency scenarios and long-term growth opportunities. Additionally, they develop and implement quality assurance and guest service initiatives designed to enhance the customer experience.

This position requires active engagement in recruitment processes, employee training, performance appraisals, disciplinary actions, and workforce development. The manager also oversees inventory management of critical event supplies, procurement orders, and cost reduction strategies, ensuring operational efficiency and budget adherence. The ability to make independent decisions regarding personnel deployment, schedule management, and problem resolution is essential.

Effective communication is a cornerstone of the role, as the manager is expected to maintain high employee morale, ensure consistent policy enforcement, and collaborate with Human Resources on disciplinary and termination procedures. The role offers a unique opportunity to engage in a fast-paced, exciting industry, working amidst the vibrant atmosphere of live events while contributing significantly to client satisfaction and operational success. Allied Universal supports its employees with competitive benefits and a culture committed to diversity, equity, and inclusion, providing equal employment opportunities to all qualified candidates.

Job Requirements

Minimum of 2 years providing field-level, restricted-zone security, ushers or guest service staff leadership experience in large venues of 65,000+ capacity
high school diploma or equivalent
licensing requirements subject to state and/or local laws and regulations and may be required prior to employment
proven ability to influence key business partners
ability to build strategic vision and drive organizational change
strong organization and planning skills with ability to work in ambiguity/gray areas
advanced computer skills and proficiency
strong inter-personal and networking skills with ability to work in team environment
ability to multi-task, discern patterns in detail
excellent oral and written communication skills
able to speak clearly, give direction, and provide guidance to employees and security staff during emergencies
planning and organizing experience
proficiency with Microsoft Office and/or Google applications
problem-solving skills
coaching, mentoring, motivating skills
active listening skills
able to assess and evaluate situations effectively
able to synthesize facts, concepts, principles
able to identify critical issues quickly and accurately
able to compile, sort, and interpret data
research and investigation skills
write informatively, clearly, and accurately
setting and achieving goals
teamwork skills
negotiation skills
forecasting/predicting skills
attention to detail

Job Qualifications

Minimum of 2 years providing field-level, restricted-zone security, ushers or guest service staff leadership experience in large venues of 65,000+ capacity
high school diploma or equivalent
licensing requirements subject to state and/or local laws and regulations
proven ability to influence key business partners
ability to build strategic vision and drive organizational change
strong organization and planning skills with ability to work in ambiguity/gray areas
advanced computer skills and proficiency
strong inter-personal and networking skills with ability to work in team environment
ability to multi-task, discern patterns in detail
excellent oral and written communication skills
able to speak clearly, give direction, and provide guidance to employees and security staff during emergencies
planning and organizing experience
proficiency with Microsoft Office and/or Google applications
problem-solving skills
coaching, mentoring, motivating skills
active listening skills
able to assess and evaluate situations effectively
able to synthesize facts, concepts, principles
able to identify critical issues quickly and accurately
able to compile, sort, and interpret data
research and investigation skills
write informatively, clearly, and accurately
setting and achieving goals
teamwork skills
negotiation skills
forecasting/predicting skills
attention to detail

Job Duties

Manage major venue operational areas involving crowd management, screening and processing of high-volume fan access, and managing fan-facing areas such as ticketing, ushering, and emergency response
maintain future work schedules by only assigning appropriately trained personnel
implement and improve detailed tracking staff and their completed training and certifications
develop and implement staffing plans to ensure physical security workforce is prepared for emergency operations as well as long-term growth of the workforce
act in an event management oversight capacity to ensure effectiveness of event staff to ensure they are meeting vendor and client expectations
develop and implement quality assurance programs
provide expert advice regarding resolution of any shortcomings
work in partnership with operational leaders to create and implement guest service initiatives aimed at driving exceptional customer experience within a live event environment
in partnership with hiring specialist and recruiting team, maintain active involvement in the recruitment, interviewing, selecting, and training of new employees
participate in the completion of performance appraisals, handling employee grievances or complaints and disciplining employees after consultation with the Branch Manager/General Manager
establish and maintain an onsite inventory of critical supplies
make independent decisions when assigning personnel to work schedules matching competencies to specific posts while balancing officer utilization to reduce non-billable overtime to meet specified business goals
select and place direct reports, delegate/direct work assignments and priorities, implement performance improvement and career development plans
allot open work shifts to maximize event staff utilization and reduce non-billable expenses
submit procurement orders
make productivity and cost reduction recommendations to management
act as backup for scheduling by creating, modifying, and managing event schedules in ABI to ensure adequate coverage
follow all company policies regarding timekeeping, meal, and rest period breaks
conduct disciplinary and counseling sessions in partnership with Human Resources
initiate termination procedures as needed
maintain high employee morale and low turnover
ensure smooth operations by enforcing event-specific policies and procedures through proper communication and training