Job Overview
Compensation
Salary
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
It’s A Secret Med Spa is a premier medical spa with locations nationwide, renowned for empowering individuals by enhancing their natural beauty through high-performance injectables, advanced laser treatments, and expert aesthetic services. With a commitment to excellence and innovation, this establishment delivers exceptional results that help clients feel confident and unstoppable in their daily lives. The company prides itself on fostering a positive, supportive culture where passionate, polished, and positive team members can thrive and grow their careers. By combining cutting-edge technology with a compassionate approach, It’s A Secret Med Spa has established itself as a leader in the medical aesthetics industry, providing a superior client experience and customizable treatment plans tailored to each individual’s needs and goals.
The Client Concierge role at It’s A Secret Med Spa is essential to upholding the company’s high standards of client care and operational efficiency. This position acts as the first point of contact for clients, ensuring an exceptionally welcoming and professional atmosphere both in person and over the phone. Responsibilities include managing front desk operations such as checking patients in and out, answering calls, overseeing inventory, and maintaining a spotless and inviting environment. The Client Concierge assists providers and management with scheduling, appointment book maintenance, and seamless management of the point-of-sale (POS) system to ensure accurate client and employee records. This role requires strong multitasking abilities, excellent communication skills, and a keen attention to detail while fostering a warm and engaging experience for every client.
This full-time position demands a flexible schedule, including availability on weekends, and offers an exciting opportunity to grow professionally within a thriving, dynamic organization. Joining the team means becoming part of a large, fabulous family where your enthusiasm and commitment to outstanding service will be recognized and valued. If you are dedicated to client satisfaction, enjoy working collaboratively, and want to elevate your skills in a fast-paced, rewarding environment, It’s A Secret Med Spa is the perfect place to advance your career in the medical aesthetics industry.
The Client Concierge role at It’s A Secret Med Spa is essential to upholding the company’s high standards of client care and operational efficiency. This position acts as the first point of contact for clients, ensuring an exceptionally welcoming and professional atmosphere both in person and over the phone. Responsibilities include managing front desk operations such as checking patients in and out, answering calls, overseeing inventory, and maintaining a spotless and inviting environment. The Client Concierge assists providers and management with scheduling, appointment book maintenance, and seamless management of the point-of-sale (POS) system to ensure accurate client and employee records. This role requires strong multitasking abilities, excellent communication skills, and a keen attention to detail while fostering a warm and engaging experience for every client.
This full-time position demands a flexible schedule, including availability on weekends, and offers an exciting opportunity to grow professionally within a thriving, dynamic organization. Joining the team means becoming part of a large, fabulous family where your enthusiasm and commitment to outstanding service will be recognized and valued. If you are dedicated to client satisfaction, enjoy working collaboratively, and want to elevate your skills in a fast-paced, rewarding environment, It’s A Secret Med Spa is the perfect place to advance your career in the medical aesthetics industry.
Job Requirements
- Previous customer service experience of at least one year
- flexible schedule with ability to work weekends
- previous experience in a med spa or medical office preferred
- ability to maintain patient confidentiality in accordance with HIPAA
- high level of integrity and strong ethical foundation
- ability to sit or stand for long periods
- ability to reach above shoulder height, crawl, kneel, and push or pull up to 50 lbs
- ability to follow company policies and procedures
- excellent communication skills
- enthusiastic and energetic personality
- ability to multitask and manage front desk operations
- working knowledge of Microsoft applications
- willingness to perform other duties as assigned
Job Qualifications
- Previous customer service experience
- excellent written and verbal communication skills
- ability to communicate with proper etiquette
- ability to multi-task while being attentive to clients and flexible to business needs
- ability to work as part of a team and take initiative
- enthusiastic, friendly, and energetic personality
- genuine desire to provide outstanding service
- knowledge of HIPAA regulations and ability to maintain patient confidentiality
- sound judgment, problem solving, and decision-making skills
- working knowledge of Microsoft applications
- bilingual preference given
Job Duties
- Warmly greeting clients in person and over the phone
- providing basic knowledge and education about the services offered
- managing front desk duties including checking patients in and out
- answering phone calls
- greeting clients
- overseeing inventory counts
- keeping supplies fully stocked
- maintaining a clean and professional environment
- assisting providers and managers with client scheduling and appointment book maintenance
- complying with all company policies and procedures
- ensuring effective and accurate management of the POS system with client appointment and employee information
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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