Client Concierge: Part-Time

It's A Secret Med Spa is an elite medical spa with a nationwide presence, dedicated to empowering individuals by enhancing their natural beauty through advanced treatments such as high-performance injectables, lasers, and aesthetic services. Recognized for its commitment to excellence and patient care, It's A Secret Med Spa offers a welcoming and supportive environment for both clients and employees. The company prides itself on fostering a culture of passion, positivity, and professionalism, making it a sought-after destination for those looking to improve their appearance and confidence. If you join It's A Secret Med Spa, you become part of a big, fabulous family that values growth, development, and elevating skills to the next level. Working here means being part of an exciting culture where your contributions directly impact how people feel in their everyday lives.

The company is currently seeking a confident, driven, and enthusiastic Client Concierge to join their dynamic team. This position serves as a crucial link between patients and the spa's services, playing a vital role in the company’s overall success. As a Client Concierge, you will be responsible for managing the front desk, warmly greeting clients both in person and over the phone, and delivering an exceptional experience from the moment clients walk through the door. Your role will involve educating clients on the wide variety of services available at It's A Secret Med Spa, assisting providers and managers with scheduling, maintaining appointment books, and ensuring that the point of sale (POS) system is accurately managed to maintain seamless operations.

A typical day will see you performing various front desk duties, including checking patients in and out, answering inquiries, overseeing inventory counts, and keeping supplies well stocked. You will also be responsible for upholding a professional and clean environment throughout the facility, creating a welcoming atmosphere that reflects the spa’s commitment to quality service. Compliance with company policies and procedures will be essential to ensure streamlined processes within the location, contributing to operational efficiency.

This role requires someone with strong multitasking skills who can remain attentive to clients’ needs while adapting to business demands. Communication skills are critical, as you will interact with clients regularly and need to engage with proper etiquette and professionalism. The ideal candidate will possess an enthusiastic, friendly, and energetic personality and demonstrate a genuine desire to provide outstanding service. Maintaining patient confidentiality in accordance with HIPAA regulations and company policies is mandatory. Candidates must also have sound judgment, problem-solving capabilities, decision-making skills, and the physical ability to sit or stand for extended periods, reach above shoulder height, and occasionally lift or push up to 50 pounds.

It's A Secret Med Spa prefers individuals with previous customer service experience, particularly in a medical spa or medical office setting, but is open to flexible schedules including weekend availability. Bilingual candidates are especially welcomed as an added advantage. By joining It's A Secret Med Spa as a Client Concierge, you will be integral to enhancing client satisfaction and ensuring smooth daily operations in a fast-paced, rewarding environment that supports your professional growth and development.