Client Concierge: Part-Time

It's A Secret Med Spa is a distinguished medical spa chain known for its nationwide presence and commitment to enhancing individual beauty through advanced aesthetic treatments. Specializing in high-performance injectables, lasers, and other cutting-edge cosmetic procedures, the med spa empowers clients to feel confident and unstoppable in their daily lives. The company prides itself on creating a welcoming atmosphere where beauty meets innovation and where every client is treated with personalized care and professionalism.

As part of its growth and mission to transform the client experience across its locations, It's A Secret Med Spa is seeking a confident, driven, and enthusiastic Client Concierge to join its vibrant team. This role is pivotal in shaping the first impression clients receive, serving as the essential link between the spa's expert providers and the clients they serve. The ideal candidate will bring a passion for exceptional customer service and the ability to handle multiple responsibilities with a positive and polished approach.

The Client Concierge is responsible for welcoming clients warmly, both in person and over the phone, providing basic but comprehensive knowledge about the spa's range of services. This position includes managing front desk operations such as checking patients in and out, scheduling appointments, answering phones, and maintaining inventory levels. The role demands maintaining a clean, professional environment and supporting the administrative needs of providers and managers to ensure an efficient and seamless client journey.

This position requires a flexible schedule with weekend availability, reflecting the spa's commitment to accessibility for its client base. Attention to detail, excellent communication skills, and a strong ethical foundation, especially regarding patient confidentiality in compliance with HIPAA regulations, are fundamental to success. Candidates with previous experience in customer service and preferably in a med spa or medical office setting will thrive.

Opportunities at It's A Secret Med Spa are not only about employment but about joining a spirited culture where individuals feel like part of a big, fabulous family. The role is ideal for candidates who are enthusiastic, friendly, and energetic, with a genuine desire to deliver outstanding service. This is an excellent opportunity for someone looking to enhance their skills, contribute to a mission-driven company, and grow within an innovative medical spa environment. The spa emphasizes integrity, sound judgment, and the ability to work collaboratively, fostering a workplace where every team member's contributions are valued and advancement is encouraged.