Client Concierge: Part-Time

Washington, DC, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $18.00 - $23.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

flexible scheduling

Employee Discounts

Professional development opportunities

Friendly and supportive work environment

Job Description

It's A Secret Med Spa is a premier medical aesthetic spa with locations across the United States, renowned for empowering clients by enhancing their natural beauty through cutting-edge injectables, lasers, and a wide range of aesthetic treatments. Dedicated to delivering exceptional results and outstanding patient experiences, this organization has cultivated a culture that is vibrant, inclusive, and centered around positivity and professionalism. This fast-paced and growing med spa combines advanced technology with expert care and personalized service to help individuals feel confident and unstoppable in their daily lives. The team works collaboratively to uphold high standards in clinical care, customer... Show More

Job Requirements

Previous customer service experience
flexible schedule with the ability to work weekends
previous experience working in a med spa or medical office preferred
excellent written and verbal communication skills
ability to communicate with proper etiquette
ability to multi-task while being attentive to clients and remaining flexible to the needs of the business
ability to work as part of a team and take initiative
enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service
must maintain patient/client confidentiality in accordance with HIPAA regulations and company policy
must maintain a high level of integrity with a strong ethical foundation
must have sound judgment, problem solving, and decision-making skills
must be able to sit or stand for long periods of time
must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs
must have a working knowledge of Microsoft applications
bilingual preference given
other duties as assigned

Job Qualifications

Previous customer service experience
previous experience working in a med spa or medical office preferred
excellent written and verbal communication skills
ability to communicate with proper etiquette
ability to multi-task while being attentive to clients and remaining flexible to the needs of the business
ability to work as part of a team and take initiative
enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service
must maintain patient/client confidentiality in accordance with HIPAA regulations and company policy
must maintain a high level of integrity with a strong ethical foundation
must have sound judgment, problem solving, and decision-making skills
must have a working knowledge of Microsoft applications
bilingual preference given

Job Duties

Warmly greeting clients in person and over the phone
providing basic knowledge and education about our wide variety of services
manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients
maintain a clean and professional environment throughout the facility
assist providers and managers with client scheduling and maintaining the appointment books
comply with all company policies and procedures to ensure streamlined processes within the location
ensure POS system is managed effectively and accurately with all client appointment and employee information added

Job Location

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