Client Concierge Coordinator

Atlanta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $17.00 - $22.00

Benefits

competitive compensation

Comprehensive benefits package

Equal opportunity employer

inclusive work environment

Career growth opportunities

Professional Development

team collaboration

Job Description

Audemars Piguet is a prestigious Swiss watchmaking company known for its dedication to craftsmanship, innovation, and creating extraordinary timepieces. Rooted in a rich heritage that spans centuries, the company has continually evolved while preserving its commitment to excellence. As one of the few remaining family-owned watch manufacturers, Audemars Piguet embodies values such as tradition, passion, and ingenuity that distinguish it in the luxury watch industry. With an unwavering focus on quality and bespoke experiences, it attracts clientele who appreciate meticulously crafted products, exceptional service, and the prestige associated with the brand.

The role of Client Concierge Coordinator at th... Show More

Job Requirements

High school diploma or equivalent
2+ years' experience in hospitality reservations or a similar role preferred
basic knowledge of the watch industry
proficiency with computerized management systems (CRM), email, fax, and word processing
excellent written and spoken English
ability to handle a complex, multifaceted role under pressure
excellent customer care and teamwork skills

Job Qualifications

2+ years' experience in hospitality reservations or a similar role preferred
basic knowledge of the watch industry
strong motivational skills
proficiency with computerized management systems (CRM), email, fax, and word processing
excellent written and spoken English
additional languages are a plus
ability to handle a complex, multifaceted role under pressure
excellent customer care and teamwork skills
be a complete part of a team

Job Duties

Foster and maintain strong relationships and smooth collaboration with the entire team
promptly and courteously answer phone calls in line with AP standards
accurately handle and process all reservation inquiries, including walk-ins
relay special guest requirements to the relevant team members
accurately process all cancellations and amendments
ensure all reservation details are properly recorded in the CRM, including guest profiles and preferences (seat, sales associate, F&B)
send reservation confirmations (via email, letter, or call) within 24 hours
welcome guests warmly and courteously, following AP standards
assist guests with their belongings, ensuring their prompt return
forward personal information to the relevant team members as needed
support the manager and team during each shift to ensure smooth, efficient service
contribute to the effective management of the boutique, upholding high moral standards
be an active team player
escort clients to their sales associate, assist with obstacles (e.g., steps), and offer/serve beverages
notify the manager on duty of any guest feedback, requests, or complaints for immediate action
assist guests upon leaving the boutique or returning to their seat
maintain the tidiness and cleanliness of the reception area

Job Location

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