Client Concierge

Mr. Handyman is a trusted and reputable home repair and maintenance service provider known for delivering exceptional service and quality workmanship. As a franchise business, Mr. Handyman prides itself on the "Done Right Promise," underscoring its commitment to customer satisfaction and reliable service. The company operates through a network of independent franchise owners, each dedicated to providing top-tier handyman services to residential and commercial customers. The franchise model allows for local ownership and management, ensuring personalized attention and community-focused service. Mr. Handyman maintains a strong reputation for professionalism, dependability, and attention to detail, making it a preferred choice for customers seeking skilled maintenance and repair solutions.\n\nThe role in question is for an Office Professional within a fast-paced Mr. Handyman franchise office environment. This position is pivotal in maintaining the smooth operation of the franchise by managing customer interactions, coordinating schedules, and supporting the Service Professionals. The ideal candidate will be friendly, outgoing, highly organized, and capable of managing multiple responsibilities simultaneously. The Office Professional acts as the primary point of contact for incoming and outgoing communications, ensuring that customers receive timely updates and that Service Professionals have well-organized daily schedules. This role requires excellent communication skills, the ability to manage expectations, and a commitment to delivering a superior customer experience following the "Mr. Handyman Way," a repeatable process designed to consistently impress customers and foster long-term relationships.\n\nCompensation for this position includes a competitive hourly wage of $17 plus bonus potential. The franchise offers a comprehensive benefits package that underlines its commitment to employee welfare and professional growth. Benefits include paid vacation, paid sick leave, paid holidays, a health insurance plan, and a 401K retirement plan with a company match. Working for Mr. Handyman means joining a supportive team of service and office professionals who are dedicated to delivering an outstanding customer experience every day. Advancement and growth opportunities are also available, making this an attractive role for candidates seeking a stable and rewarding career in a service-oriented company. The franchise owner is the direct employer, responsible for all wage and benefit programs, which may vary from other franchise locations. This position offers a unique opportunity to be part of a successful franchise with a strong brand reputation and a commitment to excellence in customer service and employee satisfaction.